Centra Health
Refund Specialist-FT/Days
Company:
Centra Health
Location:
Lynchburg, VA
Salary:
$50,000.00 - $55,000.00
Job Description The Refund Specialist is responsible for reviewing patient accounts, identifying patient and insurance overpayments, credit balances and ensuring refunds are issued in accordance with current policies and procedures while working closely with insurance companies and internal billers to reconcile correct payments received.
Responsibilities
Identify credit balances due to electronic or manual insurance overpayments, patient overpayments, and adjustments resulting from denials or contractual allowances.
Investigate and resolve assigned credit balance accounts by work queue assignment.
Correct patient and insurance payments to patient accounts, calculate, enter, and correct contractual adjustments and patient discounts if needed.
Issue patient and insurance refunds.
Detect posting and payer trends and/or errors.
Handle internal and external phone calls regarding credit balances and refunds.
Answer and process all refund correspondence requests in a timely and accurate manner.
May perform other duties as assigned or requested; job specifications can be modified or updated at any time.
Qualifications
High School Diploma / GED (required education).
Minimum three (3) years experience working with credit balances from electronic/manual EOBs, lockbox and patient payments, or equivalent experience in patient accounting.
Detail oriented, self‑motivated, a problem solver and a team player.
Ability to excel in a very fast‑paced team environment.
Strong communication skills & professional demeanor.
Employment Details
Seniority level:
Mid‑Senior level
Employment type:
Full‑time
Job function:
Other
Industry:
Hospitals and Health Care
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Centra Health
Location:
Lynchburg, VA
Salary:
$50,000.00 - $55,000.00
Job Description The Refund Specialist is responsible for reviewing patient accounts, identifying patient and insurance overpayments, credit balances and ensuring refunds are issued in accordance with current policies and procedures while working closely with insurance companies and internal billers to reconcile correct payments received.
Responsibilities
Identify credit balances due to electronic or manual insurance overpayments, patient overpayments, and adjustments resulting from denials or contractual allowances.
Investigate and resolve assigned credit balance accounts by work queue assignment.
Correct patient and insurance payments to patient accounts, calculate, enter, and correct contractual adjustments and patient discounts if needed.
Issue patient and insurance refunds.
Detect posting and payer trends and/or errors.
Handle internal and external phone calls regarding credit balances and refunds.
Answer and process all refund correspondence requests in a timely and accurate manner.
May perform other duties as assigned or requested; job specifications can be modified or updated at any time.
Qualifications
High School Diploma / GED (required education).
Minimum three (3) years experience working with credit balances from electronic/manual EOBs, lockbox and patient payments, or equivalent experience in patient accounting.
Detail oriented, self‑motivated, a problem solver and a team player.
Ability to excel in a very fast‑paced team environment.
Strong communication skills & professional demeanor.
Employment Details
Seniority level:
Mid‑Senior level
Employment type:
Full‑time
Job function:
Other
Industry:
Hospitals and Health Care
#J-18808-Ljbffr