Survitec Group Ltd.
Senior Deskside Engineer - Houston
Location: Houston, Texas, US
Employment Type: Full-Time
Survitec are the world’s largest survival technology provider. For over 166 years, we have been protecting lives in the air, on land and at sea, through the design, manufacture, and servicing of Survival Technology. Today, we are a global community of 3,000 professionals with presence in 96 countries partnering with our customers to provide innovative solutions that reduce risk and help keep you safe. That is why the world’s leading maritime, defence & government, energy and aerospace organisations trust us when it matters most and why we have been awarded the Gold Award by the UK Defence Employer Recognition Scheme.
The Role Here at Survitec, we are currently recruiting for a Senior Deskside Engineer to join our team based in Houston, Texas. Survitec Group Houston is seeking a detail‑oriented candidate with strong communication skills. Our Information Technology team is responsible for defining, providing, maintaining, optimizing, and expanding the business solutions that support global operations, communications, data collection and management, decision‑making, and customer relationship management. The department also ensures the protection of our business, customer, and personal data. We are restructuring our IT Service Management team across the globe and are recruiting for an experienced Deskside Support Engineer to support our global infrastructure. Aligned to group technology and reporting to the Head of End user Services, you will be a key member of a team responsible for supporting regional infrastructure and stakeholders, whilst having input to our IT roadmap. Are you ready to drive continuous improvement? Join us in making a difference! You will have the opportunity to develop in your role and feel proud of the work you do. Working at Survitec is fast paced but incredibly rewarding. This is not just another job; this is your career.
Key Responsibilities
Support the Survitec global infrastructure – acting as a technical escalation point and collaboration source to our partners and vendors
Stakeholder management for all Survitec sites within the region
Line management responsibilities for the regional support team (not required in Americas)
Assisting with IT projects, such as system upgrades, migrations, backups, etc.
Respond to IT support requests from staff and customers via phone, email, or chat
Document IT procedures, policies, and best practices
Monitor and maintain IT inventory, security, and performance
Troubleshoot and resolve hardware, software, network, and system issues
Install, configure, and update IT equipment and software in region
Provide training and guidance to users on how to use IT tools and applications
Collaborate with other IT staff and external vendors as needed
Remain current regarding IT trends and developments
Skills
Strong working knowledge across the MS Stack including the Windows OS Family, Active Directory (hybrid), Exchange, Office and endpoint management (Intune & SCCM).
Ability to troubleshoot and resolve hardware, software, network, and system issues.
Project or line management experience.
Demonstrated ability to work effectively in a team environment.
ITIL certification or experience.
Excellent communication, customer service, and interpersonal skills.
Experience with Service management tools eg ServiceNOW, SysAID, etc.
Willingness to learn new skills and technologies.
At least three years of experience in IT support or similar role.
Knowledge of MS Windows operating system, Microsoft Office.
Ability to troubleshoot and diagnose IT issues and provide solutions.
Attention to detail, accuracy, and quality.
Ability to work under pressure and meet deadlines.
Desirable
Understanding in key infrastructure processes including capacity management, patch management, change management and performance reporting.
Network management including LAN & WAN technologies.
Outsourced supplier management.
Manufacturing industry experience desirable.
Why You Should Work for Us
Professional Development Opportunities
Additional day off to celebrate your birthday
Employee Assistance Programme
Workplace Reward & Recognition scheme
Health, Dental, Vision Long-Term Disability and Life Insurance Cover
Retirement Benefit (401k plans – match up)
Bi-weekly Pay Date
12 fully paid statutory holidays
Up to 80–160 hrs annual leave (Depending on length of service)
How To Apply To Apply, please click the Apply button and submit your application via our website. Career site (csod.com). Please note, we do not accept direct applications via email, nor do we accept speculative CVs from recruitment agencies.
Survitec is an equal opportunities employer. Our diverse global workforce protects lives, every single day. We are committed to cultivating an inclusive culture where our people feel valued, appreciated, and free to be who they are at work. Because, to provide service and excellence to our customers we must mirror their diversity. But more importantly because it is the right thing to do.
At Survitec, we want you to have the best possible interview experience with us and we are also committed to creating an inclusive environment. We are happy to make any necessary accommodations to ensure you can showcase your skills to the best of your ability, should you require any reasonable adjustments, please don't hesitate to let us know.
Values
Drive:
We are driven by powerful passion. We take bold action and live our purpose with unwavering commitment.
Collaboration:
We break down silos and bring our talents together to realise our ambitions with collective strength and accountability.
Innovation:
We have a pioneering spirit to push the boundaries and create value by challenging convention and always improving.
Resolve:
We are agile, pro‑active problem solvers who anticipate change and transform challenges into opportunities.
Experience And Qualification
Project or line management experience.
At least three years of experience in IT support or similar role.
ITIL certification or experience.
Experience of Service management tools eg ServiceNOW, SysAID, etc.
Manufacturing industry experience desirable.
#J-18808-Ljbffr
Employment Type: Full-Time
Survitec are the world’s largest survival technology provider. For over 166 years, we have been protecting lives in the air, on land and at sea, through the design, manufacture, and servicing of Survival Technology. Today, we are a global community of 3,000 professionals with presence in 96 countries partnering with our customers to provide innovative solutions that reduce risk and help keep you safe. That is why the world’s leading maritime, defence & government, energy and aerospace organisations trust us when it matters most and why we have been awarded the Gold Award by the UK Defence Employer Recognition Scheme.
The Role Here at Survitec, we are currently recruiting for a Senior Deskside Engineer to join our team based in Houston, Texas. Survitec Group Houston is seeking a detail‑oriented candidate with strong communication skills. Our Information Technology team is responsible for defining, providing, maintaining, optimizing, and expanding the business solutions that support global operations, communications, data collection and management, decision‑making, and customer relationship management. The department also ensures the protection of our business, customer, and personal data. We are restructuring our IT Service Management team across the globe and are recruiting for an experienced Deskside Support Engineer to support our global infrastructure. Aligned to group technology and reporting to the Head of End user Services, you will be a key member of a team responsible for supporting regional infrastructure and stakeholders, whilst having input to our IT roadmap. Are you ready to drive continuous improvement? Join us in making a difference! You will have the opportunity to develop in your role and feel proud of the work you do. Working at Survitec is fast paced but incredibly rewarding. This is not just another job; this is your career.
Key Responsibilities
Support the Survitec global infrastructure – acting as a technical escalation point and collaboration source to our partners and vendors
Stakeholder management for all Survitec sites within the region
Line management responsibilities for the regional support team (not required in Americas)
Assisting with IT projects, such as system upgrades, migrations, backups, etc.
Respond to IT support requests from staff and customers via phone, email, or chat
Document IT procedures, policies, and best practices
Monitor and maintain IT inventory, security, and performance
Troubleshoot and resolve hardware, software, network, and system issues
Install, configure, and update IT equipment and software in region
Provide training and guidance to users on how to use IT tools and applications
Collaborate with other IT staff and external vendors as needed
Remain current regarding IT trends and developments
Skills
Strong working knowledge across the MS Stack including the Windows OS Family, Active Directory (hybrid), Exchange, Office and endpoint management (Intune & SCCM).
Ability to troubleshoot and resolve hardware, software, network, and system issues.
Project or line management experience.
Demonstrated ability to work effectively in a team environment.
ITIL certification or experience.
Excellent communication, customer service, and interpersonal skills.
Experience with Service management tools eg ServiceNOW, SysAID, etc.
Willingness to learn new skills and technologies.
At least three years of experience in IT support or similar role.
Knowledge of MS Windows operating system, Microsoft Office.
Ability to troubleshoot and diagnose IT issues and provide solutions.
Attention to detail, accuracy, and quality.
Ability to work under pressure and meet deadlines.
Desirable
Understanding in key infrastructure processes including capacity management, patch management, change management and performance reporting.
Network management including LAN & WAN technologies.
Outsourced supplier management.
Manufacturing industry experience desirable.
Why You Should Work for Us
Professional Development Opportunities
Additional day off to celebrate your birthday
Employee Assistance Programme
Workplace Reward & Recognition scheme
Health, Dental, Vision Long-Term Disability and Life Insurance Cover
Retirement Benefit (401k plans – match up)
Bi-weekly Pay Date
12 fully paid statutory holidays
Up to 80–160 hrs annual leave (Depending on length of service)
How To Apply To Apply, please click the Apply button and submit your application via our website. Career site (csod.com). Please note, we do not accept direct applications via email, nor do we accept speculative CVs from recruitment agencies.
Survitec is an equal opportunities employer. Our diverse global workforce protects lives, every single day. We are committed to cultivating an inclusive culture where our people feel valued, appreciated, and free to be who they are at work. Because, to provide service and excellence to our customers we must mirror their diversity. But more importantly because it is the right thing to do.
At Survitec, we want you to have the best possible interview experience with us and we are also committed to creating an inclusive environment. We are happy to make any necessary accommodations to ensure you can showcase your skills to the best of your ability, should you require any reasonable adjustments, please don't hesitate to let us know.
Values
Drive:
We are driven by powerful passion. We take bold action and live our purpose with unwavering commitment.
Collaboration:
We break down silos and bring our talents together to realise our ambitions with collective strength and accountability.
Innovation:
We have a pioneering spirit to push the boundaries and create value by challenging convention and always improving.
Resolve:
We are agile, pro‑active problem solvers who anticipate change and transform challenges into opportunities.
Experience And Qualification
Project or line management experience.
At least three years of experience in IT support or similar role.
ITIL certification or experience.
Experience of Service management tools eg ServiceNOW, SysAID, etc.
Manufacturing industry experience desirable.
#J-18808-Ljbffr