City of Baltimore
Senior Program Analyst, Operations Officer III (NCS) - Mayor's Office of Perform
City of Baltimore, Baltimore, Maryland, United States, 21276
Senior Program Analyst, Operations Officer III (NCS) – Mayor's Office of Performance and Innovation
City of Baltimore – a vibrant, diverse city offering limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. THIS IS A NON-CIVIL SERVICE POSITION Salary Range:
$79,507.00 – $127,043.00 Annually Hiring Range:
$79,507.00 – $103,275.00 Annually Job Summary
The Senior Program Analyst (Operations Officer III) supports partnerships, external storytelling, and executive communications for OPI. The role develops clear narratives about OPI’s work, coordinates philanthropic and civic partnerships, and manages an editorial calendar across reports, dashboards, and public updates. The position prepares talking points and materials for leadership, supports grant concepts and proposals, and works with OPI teams to translate analysis and product work into plain‑language content. The role reports to the Executive Director and works closely with the agency Chief of Staff as well as the OPI leadership team and Director’s Office staff. Essential Functions
Partnerships and Resource Development
Map priority partners across philanthropy, academia, civic tech, and community networks; maintain contact plans and meeting briefs. Draft concept notes, grant summaries, and light proposals aligned to OPI priorities and Mayor’s initiatives. Track commitments and deliverables; support close‑the‑loop communications with partners. Storytelling and Editorial Operations
Manage web and social media presence; coordinate approvals with Mayor’s Comms and OPI leadership. Produce internal publications (impact briefs, playbooks, templates) and maintain a simple style guide and plain-language checklist. Maintain an editorial calendar for reports, dashboards, impact briefs, and public updates; align timelines with Stat and portfolio cadences. Produce concise copy, visuals, and executive summaries that explain outcomes, methods, and next steps in plain language. Coordinate review and approvals; ensure accessibility and brand consistency. Own briefing packets for external and internal meetings (goals, context, asks, one‑pager, talking points). Build presentation decks and leave‑behinds for leadership, Council updates, and partner sessions; keep a library of reusable slides. Executive Communications and Events
Prepare talking points, remarks, one‑pagers, and slide materials for internal and external engagements. Plan community engagement, staff listening sessions and office hours; provide translated and accessible materials; lead the publication of “what we heard / what we’re doing” recaps. Support event logistics with the Operations and Admin teams; coordinate media or public-facing content as needed. Transparency and Public Products Support
Collaborate with product, analytics, and open data staff to package resident-facing updates and “what changed” notes for releases. Translate analytic insights into short impact stories, link to open datasets and documentation when appropriate. Minimum Qualifications
Education:
A bachelor’s degree in public administration, public policy, communications, journalism, business, or a related field. Experience:
Three or more years in partnerships, communications, public affairs, philanthropy, or related roles supporting strategy or government innovation. Experience with GIS or spatial analytics. Equivalency Notes:
Equivalent combination of education and experience. Knowledge, Skills, and Abilities
Communications and Partnerships
Strong writing and editing skills across executive briefs, talking points, and public-facing copy. Ability to translate technical and operational work into clear, outcome‑oriented narratives. Skill in stakeholder coordination, meeting prep, and follow‑through. Familiarity with performance management, open data, and basic analytics or data visualization concepts. Working knowledge of accessibility and plain-language practices for public materials. Organized, deadline‑reliable, and comfortable managing multiple priorities. Management and Program Analysis
Ability to adapt and apply administrative analysis concepts to specific projects. Ability to identify problem areas and recommend appropriate solutions based on logical consideration of alternatives. Ability to interpret and apply laws, rules, regulations, standards and procedures. Ability to prepare and present reports or recommendations clearly and concisely. Ability to compile financial and operational data and analyze charts, reports, and statistical and budgetary statements. Ability to research and write complex narrative and statistical reports. Ability to speak and testify effectively before governmental and legal bodies, media, community, and business groups. Ability to establish and maintain effective working relationships with city officials, community and business groups. Additional Information
Background Check: Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete a criminal background check and/or fingerprint screening, and must be successfully completed. Probation: All persons, including current City employees, selected for this position must complete a 6‑month mandatory probation. Financial Disclosure: This position is required to complete a financial disclosure pursuant to Sections 7‑7, 7‑8, and 7‑9 of the City Ethics Law. Benefits
The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans, as well as wellness programs, support groups, and workshops. Equal Employment Opportunity
Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression, or any other characteristic protected by federal, state, or local laws. Applicants requiring accommodation during the hiring process should contact the Department of Human Resources directly. Requests for accommodation should not be attached to the application.
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City of Baltimore – a vibrant, diverse city offering limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. THIS IS A NON-CIVIL SERVICE POSITION Salary Range:
$79,507.00 – $127,043.00 Annually Hiring Range:
$79,507.00 – $103,275.00 Annually Job Summary
The Senior Program Analyst (Operations Officer III) supports partnerships, external storytelling, and executive communications for OPI. The role develops clear narratives about OPI’s work, coordinates philanthropic and civic partnerships, and manages an editorial calendar across reports, dashboards, and public updates. The position prepares talking points and materials for leadership, supports grant concepts and proposals, and works with OPI teams to translate analysis and product work into plain‑language content. The role reports to the Executive Director and works closely with the agency Chief of Staff as well as the OPI leadership team and Director’s Office staff. Essential Functions
Partnerships and Resource Development
Map priority partners across philanthropy, academia, civic tech, and community networks; maintain contact plans and meeting briefs. Draft concept notes, grant summaries, and light proposals aligned to OPI priorities and Mayor’s initiatives. Track commitments and deliverables; support close‑the‑loop communications with partners. Storytelling and Editorial Operations
Manage web and social media presence; coordinate approvals with Mayor’s Comms and OPI leadership. Produce internal publications (impact briefs, playbooks, templates) and maintain a simple style guide and plain-language checklist. Maintain an editorial calendar for reports, dashboards, impact briefs, and public updates; align timelines with Stat and portfolio cadences. Produce concise copy, visuals, and executive summaries that explain outcomes, methods, and next steps in plain language. Coordinate review and approvals; ensure accessibility and brand consistency. Own briefing packets for external and internal meetings (goals, context, asks, one‑pager, talking points). Build presentation decks and leave‑behinds for leadership, Council updates, and partner sessions; keep a library of reusable slides. Executive Communications and Events
Prepare talking points, remarks, one‑pagers, and slide materials for internal and external engagements. Plan community engagement, staff listening sessions and office hours; provide translated and accessible materials; lead the publication of “what we heard / what we’re doing” recaps. Support event logistics with the Operations and Admin teams; coordinate media or public-facing content as needed. Transparency and Public Products Support
Collaborate with product, analytics, and open data staff to package resident-facing updates and “what changed” notes for releases. Translate analytic insights into short impact stories, link to open datasets and documentation when appropriate. Minimum Qualifications
Education:
A bachelor’s degree in public administration, public policy, communications, journalism, business, or a related field. Experience:
Three or more years in partnerships, communications, public affairs, philanthropy, or related roles supporting strategy or government innovation. Experience with GIS or spatial analytics. Equivalency Notes:
Equivalent combination of education and experience. Knowledge, Skills, and Abilities
Communications and Partnerships
Strong writing and editing skills across executive briefs, talking points, and public-facing copy. Ability to translate technical and operational work into clear, outcome‑oriented narratives. Skill in stakeholder coordination, meeting prep, and follow‑through. Familiarity with performance management, open data, and basic analytics or data visualization concepts. Working knowledge of accessibility and plain-language practices for public materials. Organized, deadline‑reliable, and comfortable managing multiple priorities. Management and Program Analysis
Ability to adapt and apply administrative analysis concepts to specific projects. Ability to identify problem areas and recommend appropriate solutions based on logical consideration of alternatives. Ability to interpret and apply laws, rules, regulations, standards and procedures. Ability to prepare and present reports or recommendations clearly and concisely. Ability to compile financial and operational data and analyze charts, reports, and statistical and budgetary statements. Ability to research and write complex narrative and statistical reports. Ability to speak and testify effectively before governmental and legal bodies, media, community, and business groups. Ability to establish and maintain effective working relationships with city officials, community and business groups. Additional Information
Background Check: Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete a criminal background check and/or fingerprint screening, and must be successfully completed. Probation: All persons, including current City employees, selected for this position must complete a 6‑month mandatory probation. Financial Disclosure: This position is required to complete a financial disclosure pursuant to Sections 7‑7, 7‑8, and 7‑9 of the City Ethics Law. Benefits
The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans, as well as wellness programs, support groups, and workshops. Equal Employment Opportunity
Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression, or any other characteristic protected by federal, state, or local laws. Applicants requiring accommodation during the hiring process should contact the Department of Human Resources directly. Requests for accommodation should not be attached to the application.
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