Aptonet
Technical Recruiter @ Aptonet Inc. | Manage Human Resources, Hiring Practices, Chat GPT For HR, Improve Public Speaking
U.S. Citizenship Required – Eligible for Public Trust
Join a mission-driven team supporting critical U.S. government operations. As a
Monitoring & Incident Response Analyst , you’ll be on the front lines ensuring network and infrastructure services stay healthy, available, and secure. This role is ideal for someone who thrives in fast-paced environments and is ready to step up during high-impact incidents.
What You’ll Do
Monitor network, systems, and critical services in real time
Perform Tier 1/2 troubleshooting and respond to service alerts
Handle escalations from the Service Desk (tickets, calls, MS Teams)
Coordinate incident bridges and track remediation efforts
Document incidents, updates, and after-action reports
Maintain SOPs and ensure operational readiness
Work closely with Network Engineers, service providers, and leadership during outages
What You Bring
4+ years in IT operations or technical support
Strong Windows support experience + proficiency in MS Office
Hands‑on with ServiceNow, Remedy, or similar ITSM tools
Excellent communication, multitasking, and incident coordination skills
Ability to work independently under pressure
Ability to obtain/maintain Public Trust clearance (10+ weeks)
U.S. Citizen , flexible to work 24/7 rotating shifts
Prior NOC or Service Desk experience
Reporting and metric-based analysis
Active DOJ Public Trust clearance
Washington, DC $87,500.00-$94,000.00 3 weeks ago
#J-18808-Ljbffr
Join a mission-driven team supporting critical U.S. government operations. As a
Monitoring & Incident Response Analyst , you’ll be on the front lines ensuring network and infrastructure services stay healthy, available, and secure. This role is ideal for someone who thrives in fast-paced environments and is ready to step up during high-impact incidents.
What You’ll Do
Monitor network, systems, and critical services in real time
Perform Tier 1/2 troubleshooting and respond to service alerts
Handle escalations from the Service Desk (tickets, calls, MS Teams)
Coordinate incident bridges and track remediation efforts
Document incidents, updates, and after-action reports
Maintain SOPs and ensure operational readiness
Work closely with Network Engineers, service providers, and leadership during outages
What You Bring
4+ years in IT operations or technical support
Strong Windows support experience + proficiency in MS Office
Hands‑on with ServiceNow, Remedy, or similar ITSM tools
Excellent communication, multitasking, and incident coordination skills
Ability to work independently under pressure
Ability to obtain/maintain Public Trust clearance (10+ weeks)
U.S. Citizen , flexible to work 24/7 rotating shifts
Prior NOC or Service Desk experience
Reporting and metric-based analysis
Active DOJ Public Trust clearance
Washington, DC $87,500.00-$94,000.00 3 weeks ago
#J-18808-Ljbffr