CommerceIQ
Account Director – CommerceIQ
We are looking for an experienced Account Director to lead customer success and drive growth for our AI‑powered digital commerce platform. If you thrive on building executive relationships, translating data into actionable strategy, and leading cross‑functional teams, we’d love to hear from you. Company Overview
CommerceIQ’s unified e‑commerce platform empowers brands to make smarter, faster decisions through insights that optimize the digital shelf, increase retail media ROI, and fuel incremental sales across the world’s largest marketplaces. With a global network of more than 900 retailers and 2,200+ leading brands—including Coca‑Cola, Nestle, Colgate‑Palmolive, and Mondelez—CommerceIQ has raised over $200 M from top investors such as SoftBank, Insight Partners, and Madrona. The Role
The Account Director reports to the VP of Customer Success and will be responsible for driving customer satisfaction, adoption, and retention. The role requires deep industry knowledge of Retail and CPG, exceptional project management, and the ability to manage complex executive‑level relationships. Key Responsibilities
Account Ownership – Own overall CIQ account strategy, planning, and executive engagement cadence. Strategic Partnership – Deepen CIQ’s partnership with customers through business reviews and use‑case workshops that tie product capabilities to measurable outcomes. Value Realization – Track account value, identify expansion opportunities, and proactively lead renewals. Strategic Problem Solving – Uncover root business challenges, translate needs into actionable solutions, and lead internal initiatives for continuous improvement. Executive Management – Build multi‑threaded VP+ relationships, engage as trusted advisor, and lead executive‑level business reviews. Commercial Negotiations – Develop compelling value propositions, independently lead renewals and contract negotiations, and identify upsell/cross‑sell opportunities. Cross‑Functional Leadership – Orchestrate teams to deliver outcomes without direct authority and champion the customer’s voice internally. Analytics & Technical Depth – Apply analytical frameworks to validate hypotheses, quantify ROI, and monitor account health, collaborating with product and data science. Metrics‑Driven Account Management – Use data‑driven insights to assess health, manage risk, and drive proactive engagement. Qualifications
8+ years in consulting, account management, customer success, or a related field within analytics, SaaS, or e‑commerce. Experience at a top consulting or analytics firm, or within a leading CPG, Retail, Amazon, or SaaS organization. Strong understanding of the CPG and e‑commerce landscape with proven impact. Exceptional strategic and analytical problem‑solving skills. Executive presence with outstanding communication and relationship‑building skills. Demonstrated commercial acumen with a record of successful renewals, upsells, and contract negotiations. Leadership and collaboration skills, motivating cross‑functional teams. Data‑driven decision‑making mindset. High bias for action, entrepreneurial energy, and comfort operating in ambiguity. Bachelor’s degree in Engineering, Economics, or related field; MBA preferred. Willingness to travel and engage directly with customers. Benefits & Perks
The typical base pay range for this role in the US is $162,200–$195,000 per year, with an additional 15%–20% cash bonus and equity package. Additional benefits include: Comprehensive medical, vision, and dental coverage 401(k) retirement plan Short‑ and long‑term disability insurance Life insurance Paid parental leave Monthly reimbursements for gym, phone, and internet 10+ paid company holidays and unlimited PTO EEO Statement
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other category prohibited by applicable law.
#J-18808-Ljbffr
We are looking for an experienced Account Director to lead customer success and drive growth for our AI‑powered digital commerce platform. If you thrive on building executive relationships, translating data into actionable strategy, and leading cross‑functional teams, we’d love to hear from you. Company Overview
CommerceIQ’s unified e‑commerce platform empowers brands to make smarter, faster decisions through insights that optimize the digital shelf, increase retail media ROI, and fuel incremental sales across the world’s largest marketplaces. With a global network of more than 900 retailers and 2,200+ leading brands—including Coca‑Cola, Nestle, Colgate‑Palmolive, and Mondelez—CommerceIQ has raised over $200 M from top investors such as SoftBank, Insight Partners, and Madrona. The Role
The Account Director reports to the VP of Customer Success and will be responsible for driving customer satisfaction, adoption, and retention. The role requires deep industry knowledge of Retail and CPG, exceptional project management, and the ability to manage complex executive‑level relationships. Key Responsibilities
Account Ownership – Own overall CIQ account strategy, planning, and executive engagement cadence. Strategic Partnership – Deepen CIQ’s partnership with customers through business reviews and use‑case workshops that tie product capabilities to measurable outcomes. Value Realization – Track account value, identify expansion opportunities, and proactively lead renewals. Strategic Problem Solving – Uncover root business challenges, translate needs into actionable solutions, and lead internal initiatives for continuous improvement. Executive Management – Build multi‑threaded VP+ relationships, engage as trusted advisor, and lead executive‑level business reviews. Commercial Negotiations – Develop compelling value propositions, independently lead renewals and contract negotiations, and identify upsell/cross‑sell opportunities. Cross‑Functional Leadership – Orchestrate teams to deliver outcomes without direct authority and champion the customer’s voice internally. Analytics & Technical Depth – Apply analytical frameworks to validate hypotheses, quantify ROI, and monitor account health, collaborating with product and data science. Metrics‑Driven Account Management – Use data‑driven insights to assess health, manage risk, and drive proactive engagement. Qualifications
8+ years in consulting, account management, customer success, or a related field within analytics, SaaS, or e‑commerce. Experience at a top consulting or analytics firm, or within a leading CPG, Retail, Amazon, or SaaS organization. Strong understanding of the CPG and e‑commerce landscape with proven impact. Exceptional strategic and analytical problem‑solving skills. Executive presence with outstanding communication and relationship‑building skills. Demonstrated commercial acumen with a record of successful renewals, upsells, and contract negotiations. Leadership and collaboration skills, motivating cross‑functional teams. Data‑driven decision‑making mindset. High bias for action, entrepreneurial energy, and comfort operating in ambiguity. Bachelor’s degree in Engineering, Economics, or related field; MBA preferred. Willingness to travel and engage directly with customers. Benefits & Perks
The typical base pay range for this role in the US is $162,200–$195,000 per year, with an additional 15%–20% cash bonus and equity package. Additional benefits include: Comprehensive medical, vision, and dental coverage 401(k) retirement plan Short‑ and long‑term disability insurance Life insurance Paid parental leave Monthly reimbursements for gym, phone, and internet 10+ paid company holidays and unlimited PTO EEO Statement
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other category prohibited by applicable law.
#J-18808-Ljbffr