Secur-Serv
Job Description/Purpose:
This is an Onsite role and the Resident Engineer's work location would be 474 Main St, Worcester, MA 01608.
Reporting to the Manager of Advanced Services, this is a highly technical role, providing post-sales support of Junipers Network Products. The Resident Engineer will reside at customer location and is expected to have expertise on Juniper products deployed or to be deployed within the customer’s service provider network and provide technical and operational support on network issues, on-going certification and testing efforts.
Base pay range $120,000.00/yr - $140,000.00/yr
Typical Activities
Day to day support and troubleshooting for network issues
Applying industry best practices to the design, planning, and implementation of the network and the tools driving it
Applying extensive industry experience to optimize network performance and proactively analyze potential enhancements
Understand concepts of modeling design optimization
Key Responsibilities
This may require long work hours or occasional on call weekend support. Technical support to the customer may require the Resident Engineer to:
Understand the customer’s organizational structure and become familiar with the customer’s network implementation and support processes and procedures to help in designing a network that is available and sustainable.
To hold network information gathering workshops with the Customer to understand the Customer’s existing network design and technical requirements of new network designs.
Carry out testing of new tools, features, and functionality as required by the customer in a laboratory environment and to help develop plans to implement and verify that they are operating correctly in the live network
Test patches and fixes to operating software and to ensure that they are implemented and functioning correctly in the pre-production test network and then live network as implementation plans dictate.
Hold technology workshops with the customer to discuss equipment and network problems, and to provide case status updates, including the reasons for any problems encountered and the workarounds and/or solutions that are being tried
Support design and planning of Juniper MX, QFX, EX series and associated solutions within customer’s commercial network
Support ongoing efforts in defining best practice policies for Juniper product applications used by customer
To peer with other employees performing similar Resident Engineering roles where lessons learned may help minimize risk associated with major network upgrades or changes in the network.
The RE will be expected to develop secondary skills in other products in the Juniper product portfolio.
Skills and Experience Preferred candidates for this position should have a Bachelor’s Degree in Engineering or Computer Science with JNCIE certification. Candidates for this role MUST have a minimum 5 years experience providing implementation and technical support of networking products in LAN, WAN, or Internet services environments with either a technology vendor or a service provider environment.
Candidate should be able to demonstrate the following competencies:
Strong interpersonal skills.
Demonstrated ability to break-down work activity to achieve project goals
Demonstrated ability to communicate project status and identify risk
The ability to work independently and to function in a team environment.
Strong customer interface and presentation skills
Demonstrated ability to manage multiple projects and work calmly under pressure.
Programming and scripting experience preferred (Python, Ruby, shell, awk, slax, etc…)
Familiar with operation of management tools and network analyzers.
Trend analysis to help deliver more efficient solutions to customer network
An understanding of the protocols surrounding IP service provider networks. These skills include but are not limited to:
IP/Routing experience (OSPF, ISIS, BGP, MPLS-TE, RSVP, LDP, IPv6, Routing Policy)
Understanding of Multicast strongly preferred
Routing protocol operation, migration, and scaling mechanisms
Routing policies at BGP peering points
VPNs and the associated tunneling technologies (MPLS,EVPN, L3VPN, VPLS)
Ethernet switching and 802.1Q, QOS
Software Define Networking (SDN)
Focal Technologies The ideal candidate for this role should be able to demonstrate the following competencies:
JUNOS CLI experience across MX, QFX, EX series
Must understand BGP and route reflector topologies
Must be able to communicate effectively and technically with internal JTAC, Escalation and Engineering teams.
Must be able to communicate effectively with the customer.
Test equipment (such as Spirent, Agilent N2X, and Ixia) a plus
Network management tools such as SNMP, Syslog, etc.
JNCIE- SP Preferred.
Desired Experience 7-10 yrs
Seniority level Mid-Senior level
Employment type Full-time
Job function Information Technology
Industries: IT Services and IT Consulting, Computer and Network Security, and Computer Hardware Manufacturing
#J-18808-Ljbffr
This is an Onsite role and the Resident Engineer's work location would be 474 Main St, Worcester, MA 01608.
Reporting to the Manager of Advanced Services, this is a highly technical role, providing post-sales support of Junipers Network Products. The Resident Engineer will reside at customer location and is expected to have expertise on Juniper products deployed or to be deployed within the customer’s service provider network and provide technical and operational support on network issues, on-going certification and testing efforts.
Base pay range $120,000.00/yr - $140,000.00/yr
Typical Activities
Day to day support and troubleshooting for network issues
Applying industry best practices to the design, planning, and implementation of the network and the tools driving it
Applying extensive industry experience to optimize network performance and proactively analyze potential enhancements
Understand concepts of modeling design optimization
Key Responsibilities
This may require long work hours or occasional on call weekend support. Technical support to the customer may require the Resident Engineer to:
Understand the customer’s organizational structure and become familiar with the customer’s network implementation and support processes and procedures to help in designing a network that is available and sustainable.
To hold network information gathering workshops with the Customer to understand the Customer’s existing network design and technical requirements of new network designs.
Carry out testing of new tools, features, and functionality as required by the customer in a laboratory environment and to help develop plans to implement and verify that they are operating correctly in the live network
Test patches and fixes to operating software and to ensure that they are implemented and functioning correctly in the pre-production test network and then live network as implementation plans dictate.
Hold technology workshops with the customer to discuss equipment and network problems, and to provide case status updates, including the reasons for any problems encountered and the workarounds and/or solutions that are being tried
Support design and planning of Juniper MX, QFX, EX series and associated solutions within customer’s commercial network
Support ongoing efforts in defining best practice policies for Juniper product applications used by customer
To peer with other employees performing similar Resident Engineering roles where lessons learned may help minimize risk associated with major network upgrades or changes in the network.
The RE will be expected to develop secondary skills in other products in the Juniper product portfolio.
Skills and Experience Preferred candidates for this position should have a Bachelor’s Degree in Engineering or Computer Science with JNCIE certification. Candidates for this role MUST have a minimum 5 years experience providing implementation and technical support of networking products in LAN, WAN, or Internet services environments with either a technology vendor or a service provider environment.
Candidate should be able to demonstrate the following competencies:
Strong interpersonal skills.
Demonstrated ability to break-down work activity to achieve project goals
Demonstrated ability to communicate project status and identify risk
The ability to work independently and to function in a team environment.
Strong customer interface and presentation skills
Demonstrated ability to manage multiple projects and work calmly under pressure.
Programming and scripting experience preferred (Python, Ruby, shell, awk, slax, etc…)
Familiar with operation of management tools and network analyzers.
Trend analysis to help deliver more efficient solutions to customer network
An understanding of the protocols surrounding IP service provider networks. These skills include but are not limited to:
IP/Routing experience (OSPF, ISIS, BGP, MPLS-TE, RSVP, LDP, IPv6, Routing Policy)
Understanding of Multicast strongly preferred
Routing protocol operation, migration, and scaling mechanisms
Routing policies at BGP peering points
VPNs and the associated tunneling technologies (MPLS,EVPN, L3VPN, VPLS)
Ethernet switching and 802.1Q, QOS
Software Define Networking (SDN)
Focal Technologies The ideal candidate for this role should be able to demonstrate the following competencies:
JUNOS CLI experience across MX, QFX, EX series
Must understand BGP and route reflector topologies
Must be able to communicate effectively and technically with internal JTAC, Escalation and Engineering teams.
Must be able to communicate effectively with the customer.
Test equipment (such as Spirent, Agilent N2X, and Ixia) a plus
Network management tools such as SNMP, Syslog, etc.
JNCIE- SP Preferred.
Desired Experience 7-10 yrs
Seniority level Mid-Senior level
Employment type Full-time
Job function Information Technology
Industries: IT Services and IT Consulting, Computer and Network Security, and Computer Hardware Manufacturing
#J-18808-Ljbffr