Impact Networking, LLC
Technical Account Manager
Impact Networking, LLC, Bolingbrook, Illinois, United States, 60440
Technical Account Manager – Impact Networking, LLC
Join our leading national managed services provider dedicated to IT & Cloud, Cybersecurity, Digital Transformation & AI, Integrated Marketing, and Print & Document Management. We partner with clients through thoughtful strategy, solutions architecture, technology deployment, and continuous support, delivering customer‑centric excellence and innovative solutions to SMB and mid‑market organizations.
Overview
The Technical Account Manager (TAM) is a trusted technical resource and relationship manager, responsible for managing client relationships and delivering exceptional service to SMB‑level clients. The role serves as the primary technical liaison, aligning IT services and solutions with client operational goals while ensuring system stability, security, and performance. Leveraging technical and organizational knowledge, the TAM oversees lifecycle management, supports technical projects, and facilitates seamless transitions to steady‑state support. The TAM proactively identifies risks, recommends practical technical improvements, and ensures implementation of solutions tailored to customer needs. Collaboration with internal teams and client stakeholders resolves high‑priority challenges, optimizes IT environments, and drives continuous improvement. Responsibilities
Serve as primary technical point of contact for assigned clients, providing guidance, proactive support, and technical recommendations. Own and oversee the client’s technical environment, including supported infrastructure, Impact‑provided software, and security solutions. Act as escalation resource, guiding resolution of technical issues and leading root cause analysis and post‑incident reviews. Oversee technical deployments, ensuring deliverables meet agreed objectives and quality standards. Manage client IT asset lifecycle, including procurement, upgrades, decommissioning, and warranty/license renewals. Collaborate with internal teams to ensure knowledge transfer, documentation, and alignment with business goals through tailored IT roadmaps. Proactively assess and monitor the client’s IT environment for risks and recommend mitigation solutions. Build and maintain trust‑based client relationships, aligning technical solutions with business objectives. Participate in regular business reviews to share performance metrics and opportunities for improvement or growth. Partner with internal teams (Sales, PMO, vCIOs, Engineers) to create and present upselling and cross‑selling opportunities. Remain current on emerging technologies, industry trends, and best practices to help clients optimize IT investments. Contribute to internal knowledge sharing by creating documentation and supporting team understanding of client environments. Things We Are Looking For
7+ years of technical engineering experience, with MSP experience strongly preferred. Demonstrated ability to oversee the complete lifecycle of managed IT solutions, including deployment, monitoring, maintenance, and continuous improvement. Strong knowledge in at least two of the following areas:
Server Operating Systems (Windows, Linux) Directory Services (Microsoft Active Directory, Entra) Networking (routers, switches, TCP/IP, DNS, DHCP, VPN, NAT, OSI Layers) Microsoft 365 (Exchange Online, SharePoint, administration, licensing, Teams, Purview) Virtualization (VMware, Microsoft Hyper‑V) Cybersecurity (EDR/MDR, Zero Trust, firewalls, email security, compliance) Endpoint Management (MDM, Intune, SCCM) Storage (SAN, NAS, shared storage, iSCSI, Fiber Channel) Cloud Platforms (Microsoft Azure) Database Administration (SQL, MySQL, Oracle) Backup & Disaster Recovery (Datto, Veeam)
Preferred knowledge: MSP tools (N‑Able, IT Glue, Halo), Security solutions (KnowBe4, Cisco Umbrella, SentinelOne, Huntress, Proofpoint), ITSM frameworks (ITIL, COBIT). Soft Skills: Clear communication, trust building, proactive problem solving, time management. Education/Certifications: Bachelor’s degree in computer science or equivalent; preferred certifications include Microsoft Azure, M365 or Windows, Cisco CCNA, Network+, Security+, VMware VCP, ITIL, Agile, DevOps. Why Join Us
Our purpose is people. We empower them to innovate, grow, and succeed. Our core values guide how we work and grow together: Innovation – embrace change and live outside the comfort zone. Passion – driven by purpose and obsessed with impact. Honesty – fiercely transparent and consistently honest. Fun – fuel work with fun; life’s too short for boring. Low Ego – champion ideas over titles. One Team – we win and lose as a team. Benefits
Up to 20 days of PTO Up to 7 paid sick days 12+ paid holidays Paid parental leave Comprehensive Health, Disability, Life, Dental and Vision plans 401(k) & retirement plans Tenure incentives at 5‑year (Tiffany & Co. gift card), 10‑year (Rolex watch), and 20‑year ($20,000 check) marks Continued education reimbursement Ongoing training & development opportunities The wage range for this role takes into account the wide range of factors considered in making compensation decisions, including skill sets, experience, training, licensure, and certifications. A reasonable estimate of the current salary range is $97,000–$120,000 plus bonus eligibility, if applicable. Join us at Impact, where your ideas matter, your growth is supported, and your work creates real change. Let’s build something incredible together!
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The Technical Account Manager (TAM) is a trusted technical resource and relationship manager, responsible for managing client relationships and delivering exceptional service to SMB‑level clients. The role serves as the primary technical liaison, aligning IT services and solutions with client operational goals while ensuring system stability, security, and performance. Leveraging technical and organizational knowledge, the TAM oversees lifecycle management, supports technical projects, and facilitates seamless transitions to steady‑state support. The TAM proactively identifies risks, recommends practical technical improvements, and ensures implementation of solutions tailored to customer needs. Collaboration with internal teams and client stakeholders resolves high‑priority challenges, optimizes IT environments, and drives continuous improvement. Responsibilities
Serve as primary technical point of contact for assigned clients, providing guidance, proactive support, and technical recommendations. Own and oversee the client’s technical environment, including supported infrastructure, Impact‑provided software, and security solutions. Act as escalation resource, guiding resolution of technical issues and leading root cause analysis and post‑incident reviews. Oversee technical deployments, ensuring deliverables meet agreed objectives and quality standards. Manage client IT asset lifecycle, including procurement, upgrades, decommissioning, and warranty/license renewals. Collaborate with internal teams to ensure knowledge transfer, documentation, and alignment with business goals through tailored IT roadmaps. Proactively assess and monitor the client’s IT environment for risks and recommend mitigation solutions. Build and maintain trust‑based client relationships, aligning technical solutions with business objectives. Participate in regular business reviews to share performance metrics and opportunities for improvement or growth. Partner with internal teams (Sales, PMO, vCIOs, Engineers) to create and present upselling and cross‑selling opportunities. Remain current on emerging technologies, industry trends, and best practices to help clients optimize IT investments. Contribute to internal knowledge sharing by creating documentation and supporting team understanding of client environments. Things We Are Looking For
7+ years of technical engineering experience, with MSP experience strongly preferred. Demonstrated ability to oversee the complete lifecycle of managed IT solutions, including deployment, monitoring, maintenance, and continuous improvement. Strong knowledge in at least two of the following areas:
Server Operating Systems (Windows, Linux) Directory Services (Microsoft Active Directory, Entra) Networking (routers, switches, TCP/IP, DNS, DHCP, VPN, NAT, OSI Layers) Microsoft 365 (Exchange Online, SharePoint, administration, licensing, Teams, Purview) Virtualization (VMware, Microsoft Hyper‑V) Cybersecurity (EDR/MDR, Zero Trust, firewalls, email security, compliance) Endpoint Management (MDM, Intune, SCCM) Storage (SAN, NAS, shared storage, iSCSI, Fiber Channel) Cloud Platforms (Microsoft Azure) Database Administration (SQL, MySQL, Oracle) Backup & Disaster Recovery (Datto, Veeam)
Preferred knowledge: MSP tools (N‑Able, IT Glue, Halo), Security solutions (KnowBe4, Cisco Umbrella, SentinelOne, Huntress, Proofpoint), ITSM frameworks (ITIL, COBIT). Soft Skills: Clear communication, trust building, proactive problem solving, time management. Education/Certifications: Bachelor’s degree in computer science or equivalent; preferred certifications include Microsoft Azure, M365 or Windows, Cisco CCNA, Network+, Security+, VMware VCP, ITIL, Agile, DevOps. Why Join Us
Our purpose is people. We empower them to innovate, grow, and succeed. Our core values guide how we work and grow together: Innovation – embrace change and live outside the comfort zone. Passion – driven by purpose and obsessed with impact. Honesty – fiercely transparent and consistently honest. Fun – fuel work with fun; life’s too short for boring. Low Ego – champion ideas over titles. One Team – we win and lose as a team. Benefits
Up to 20 days of PTO Up to 7 paid sick days 12+ paid holidays Paid parental leave Comprehensive Health, Disability, Life, Dental and Vision plans 401(k) & retirement plans Tenure incentives at 5‑year (Tiffany & Co. gift card), 10‑year (Rolex watch), and 20‑year ($20,000 check) marks Continued education reimbursement Ongoing training & development opportunities The wage range for this role takes into account the wide range of factors considered in making compensation decisions, including skill sets, experience, training, licensure, and certifications. A reasonable estimate of the current salary range is $97,000–$120,000 plus bonus eligibility, if applicable. Join us at Impact, where your ideas matter, your growth is supported, and your work creates real change. Let’s build something incredible together!
#J-18808-Ljbffr