Gemini
Senior Associate, Program Management (Credit Card Operations)
Gemini, San Francisco, California, United States, 94199
Senior Associate, Program Management (Credit Card Operations)
Join to apply for the
Senior Associate, Program Management (Credit Card Operations)
role at
Gemini .
Gemini is a global crypto and Web3 platform founded by Cameron and Tyler Winklevoss in 2014, offering a wide range of reliable crypto products and services to individuals and institutions in over 70 countries. Our mission is to unlock the next era of financial freedom by providing trusted access to the decentralized future.
Department Credit Card Operations
Role The Credit Card Operations team is growing and needs a detail-oriented program manager, reporting to the Head of Consumer Lending. In this role, your primary responsibility is overseeing all Credit Card Operational measures related to the overall performance of the program and coordinating issue remediations.
This role requires in-person presence twice a week at either our San Francisco, CA or New York City, NY office.
Responsibilities
Partner across the credit card organization to provide high-value operations effectiveness insights, coordinate remediation of operational issues, and provide project management support for critical programs.
Work with vendors (Alloy and Corecard) on remediation of Credit Card issues.
Develop and maintain critical policies for operations including collections and other servicing policies.
Develop and encourage business transformation efforts.
Build productive and positive relationships across the organization at all levels to drive influence.
Build productive and positive relationships across critical vendors to drive influence.
Provide leadership in solving problems, improving processes, and creating a better experience for the business.
Qualifications
5 years of experience in operations with a focus on consumer lending; Credit Card operations experience is a plus.
Demonstrated success with business process improvement implementations.
Excellent organizational, communication, collaborative and interpersonal skills to foster respect and teamwork with internal and external partners.
Ability to organize and complete multiple tasks simultaneously with close attention to detail and prioritization to meet deadlines.
Willingness to learn, be hands‑on technically, and creatively solve problems.
Benefits
Competitive starting salary.
A discretionary annual bonus.
Long-term incentive in the form of a new hire equity grant.
Comprehensive health plans.
401(k) with company matching.
Paid parental leave.
Flexible time off.
Salary Range:
$92,400 - $132,000 (NY, CA, WA). This range excludes discretionary bonus or equity.
In the United States, we offer a hybrid work approach at our hub offices, balancing the benefits of in-person collaboration with the flexibility of remote work. Expectations may vary by location and role; candidates are encouraged to connect with their recruiter to learn more about the specific policy for the role. Employees who do not live near one of our hubs are part of our remote workforce.
At Gemini, we strive to build diverse teams that reflect the people we want to empower through our products, and we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Gemini is proud to be an equal opportunity workplace.
If you have a specific need that requires accommodation, please let a member of the People Team know.
#J-18808-Ljbffr
Senior Associate, Program Management (Credit Card Operations)
role at
Gemini .
Gemini is a global crypto and Web3 platform founded by Cameron and Tyler Winklevoss in 2014, offering a wide range of reliable crypto products and services to individuals and institutions in over 70 countries. Our mission is to unlock the next era of financial freedom by providing trusted access to the decentralized future.
Department Credit Card Operations
Role The Credit Card Operations team is growing and needs a detail-oriented program manager, reporting to the Head of Consumer Lending. In this role, your primary responsibility is overseeing all Credit Card Operational measures related to the overall performance of the program and coordinating issue remediations.
This role requires in-person presence twice a week at either our San Francisco, CA or New York City, NY office.
Responsibilities
Partner across the credit card organization to provide high-value operations effectiveness insights, coordinate remediation of operational issues, and provide project management support for critical programs.
Work with vendors (Alloy and Corecard) on remediation of Credit Card issues.
Develop and maintain critical policies for operations including collections and other servicing policies.
Develop and encourage business transformation efforts.
Build productive and positive relationships across the organization at all levels to drive influence.
Build productive and positive relationships across critical vendors to drive influence.
Provide leadership in solving problems, improving processes, and creating a better experience for the business.
Qualifications
5 years of experience in operations with a focus on consumer lending; Credit Card operations experience is a plus.
Demonstrated success with business process improvement implementations.
Excellent organizational, communication, collaborative and interpersonal skills to foster respect and teamwork with internal and external partners.
Ability to organize and complete multiple tasks simultaneously with close attention to detail and prioritization to meet deadlines.
Willingness to learn, be hands‑on technically, and creatively solve problems.
Benefits
Competitive starting salary.
A discretionary annual bonus.
Long-term incentive in the form of a new hire equity grant.
Comprehensive health plans.
401(k) with company matching.
Paid parental leave.
Flexible time off.
Salary Range:
$92,400 - $132,000 (NY, CA, WA). This range excludes discretionary bonus or equity.
In the United States, we offer a hybrid work approach at our hub offices, balancing the benefits of in-person collaboration with the flexibility of remote work. Expectations may vary by location and role; candidates are encouraged to connect with their recruiter to learn more about the specific policy for the role. Employees who do not live near one of our hubs are part of our remote workforce.
At Gemini, we strive to build diverse teams that reflect the people we want to empower through our products, and we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Gemini is proud to be an equal opportunity workplace.
If you have a specific need that requires accommodation, please let a member of the People Team know.
#J-18808-Ljbffr