eBay
Senior Manager, Trust Strategy & Ops
At eBay, we’re more than a global ecommerce leader – we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work – every day. We’re in this together, sustaining the future of our customers, our company, and our planet.
Join a team of passionate thinkers, innovators, and dreamers – and help us connect people and build communities to create economic opportunity for all.
About the Team and the Role eBay’s Trust team is dedicated to making eBay a safe and trusted platform. For eBay, nothing is more important than trust. The vast majority of transactions on eBay go perfectly, and when things go wrong, our buyers and sellers can almost always make things right. In the cases where buyers and sellers cannot resolve issues, the policies, operations, and user experiences that the Trust team manages come into play. Key areas of focus for the Trust team include seller protections, the post‑purchase experience, customer reviews, the eBay Money Back Guarantee, seller performance, content moderation and platform communications.
As
Senior Manager, Trust Strategy & Operations for eBay Live , you’ll define and execute the strategic frameworks that keep our live commerce environment safe, fair, and fun. You’ll partner across Policy, Product, Analytics, Customer Experience, Legal, and the Live Business Unit to harmonize community, risk and compliance, and selling policy enforcement. Your work will play a key role in scaling our live commerce platform and ensuring that every live viewing, buying, and selling experience is grounded in integrity, confidence, and community.
What You’ll Accomplish Strategy & Policy Development
Define eBay Live’s trust and policy strategy, harmonizing standards across community guidelines, buying and selling policies, and enforcement mechanisms
Own vendor strategy and performance to drive effective, scalable moderation and policy enforcement across all Live surfaces
Identify policy gaps, emerging risk vectors, and operational opportunities to enhance the safety and fairness of the Live ecosystem
Go-to-Market Ownership
Lead the articulation of eBay Live’s evolving trust value proposition to both buyers and sellers. Partner with Product Marketing to integrate trust messaging into go‑to‑market plans and product launches, and develop recurring customer‑facing trust updates
Drive alignment on how trust experiences are showcased across Live, ensuring they reinforce our mission to inspire confidence in every transaction
Cross-Functional Leadership
Partner closely with senior business and product leaders to build and execute on the eBay Live trust roadmap
Develop high‑impact analyses and presentations to influence the trust strategy for eBay Live
Regularly connect with sellers to capture feedback and insights and incorporate them into policies and processes
What You’ll Bring
Experience: 7–10+ years of relevant experience in eCommerce, trust and safety, strategy and operations, management consulting, or a related field
Strategic and Structured Thinking: Ability to define long‑term policy strategy while managing near‑term execution; skilled at simplifying complex issues into actionable insights
Operational Excellence: Proven track record of owning business‑critical workflows with high attention to detail, rigor, and accountability
Analytical Acumen: Strong analytical and problem‑solving skills, with comfort working with data teams to size impact, measure outcomes, and inform decisions
Influence and Communication: Exceptional communication skills with experience addressing senior leaders and influencing cross‑functional partners
Customer Centricity: Deep appreciation for seller needs and behaviors, with a strong belief in designing fair, transparent, and empowering policies
Collaboration and Adaptability: High EQ and cross‑functional fluency, with a collaborative approach and ability to navigate ambiguity
Compensation Base pay range: $140,800 – $188,000. Base pay may vary depending on location, skills, and experience. The total compensation package may include a target bonus, restricted stock units, and a full range of medical, financial, and other benefits (including 401(k) eligibility and paid time off).
Equal Opportunity Employment eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. View our accessibility statement to learn more about eBay’s commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Job Details Seniority level: Mid‑Senior level. Employment type: Full‑time. Job function: Management and Manufacturing. Industries: Technology, Information and Internet.
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Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work – every day. We’re in this together, sustaining the future of our customers, our company, and our planet.
Join a team of passionate thinkers, innovators, and dreamers – and help us connect people and build communities to create economic opportunity for all.
About the Team and the Role eBay’s Trust team is dedicated to making eBay a safe and trusted platform. For eBay, nothing is more important than trust. The vast majority of transactions on eBay go perfectly, and when things go wrong, our buyers and sellers can almost always make things right. In the cases where buyers and sellers cannot resolve issues, the policies, operations, and user experiences that the Trust team manages come into play. Key areas of focus for the Trust team include seller protections, the post‑purchase experience, customer reviews, the eBay Money Back Guarantee, seller performance, content moderation and platform communications.
As
Senior Manager, Trust Strategy & Operations for eBay Live , you’ll define and execute the strategic frameworks that keep our live commerce environment safe, fair, and fun. You’ll partner across Policy, Product, Analytics, Customer Experience, Legal, and the Live Business Unit to harmonize community, risk and compliance, and selling policy enforcement. Your work will play a key role in scaling our live commerce platform and ensuring that every live viewing, buying, and selling experience is grounded in integrity, confidence, and community.
What You’ll Accomplish Strategy & Policy Development
Define eBay Live’s trust and policy strategy, harmonizing standards across community guidelines, buying and selling policies, and enforcement mechanisms
Own vendor strategy and performance to drive effective, scalable moderation and policy enforcement across all Live surfaces
Identify policy gaps, emerging risk vectors, and operational opportunities to enhance the safety and fairness of the Live ecosystem
Go-to-Market Ownership
Lead the articulation of eBay Live’s evolving trust value proposition to both buyers and sellers. Partner with Product Marketing to integrate trust messaging into go‑to‑market plans and product launches, and develop recurring customer‑facing trust updates
Drive alignment on how trust experiences are showcased across Live, ensuring they reinforce our mission to inspire confidence in every transaction
Cross-Functional Leadership
Partner closely with senior business and product leaders to build and execute on the eBay Live trust roadmap
Develop high‑impact analyses and presentations to influence the trust strategy for eBay Live
Regularly connect with sellers to capture feedback and insights and incorporate them into policies and processes
What You’ll Bring
Experience: 7–10+ years of relevant experience in eCommerce, trust and safety, strategy and operations, management consulting, or a related field
Strategic and Structured Thinking: Ability to define long‑term policy strategy while managing near‑term execution; skilled at simplifying complex issues into actionable insights
Operational Excellence: Proven track record of owning business‑critical workflows with high attention to detail, rigor, and accountability
Analytical Acumen: Strong analytical and problem‑solving skills, with comfort working with data teams to size impact, measure outcomes, and inform decisions
Influence and Communication: Exceptional communication skills with experience addressing senior leaders and influencing cross‑functional partners
Customer Centricity: Deep appreciation for seller needs and behaviors, with a strong belief in designing fair, transparent, and empowering policies
Collaboration and Adaptability: High EQ and cross‑functional fluency, with a collaborative approach and ability to navigate ambiguity
Compensation Base pay range: $140,800 – $188,000. Base pay may vary depending on location, skills, and experience. The total compensation package may include a target bonus, restricted stock units, and a full range of medical, financial, and other benefits (including 401(k) eligibility and paid time off).
Equal Opportunity Employment eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. View our accessibility statement to learn more about eBay’s commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Job Details Seniority level: Mid‑Senior level. Employment type: Full‑time. Job function: Management and Manufacturing. Industries: Technology, Information and Internet.
#J-18808-Ljbffr