Reform
Technical Support Engineer
Location: San Francisco, CA
Base Pay Range $110,000 - $140,000 per year
Role Overview We’re looking for a Technical Support Engineer to support customers’ day‑to‑day success and ensure Reform’s automations run reliably at scale. You’ll serve as the frontline problem‑solver for our customers: responding to inbound requests, diagnosing issues, ensuring automations are functioning correctly, and escalating or collaborating closely with Forward Deployed Engineers when deeper technical work is required. This is a technical, customer‑facing role ideal for someone who loves solving problems quickly and wants to work at the intersection of engineering and customer operations.
Responsibilities
Own inbound customer support requests, triage issues, and resolve them quickly and accurately.
Monitor and validate customer automations, ensuring they run reliably and identifying failures before customers do.
Troubleshoot technical issues across workflows, integrations, and data pipelines; elevate when needed.
Collaborate closely with Forward Deployed Engineers to diagnose root causes and deliver timely fixes.
Document recurring issues, create internal runbooks, and share structured feedback to improve the platform.
Help customers understand best practices and provide clear updates, explanations, and next steps.
Qualifications
Strong communication skills and customer empathy in a B2B environment.
Ability to troubleshoot and solve technical problems with urgency and precision.
Comfortable reading code or technical logs (Python, Node.js, React – writing code is a bonus).
Highly organized and detail-oriented with a bias toward action.
Experience in logistics or a strong interest in learning the industry.
Ability to thrive in a fast‑paced, high‑ownership environment.
Benefits
Play a critical role in ensuring reliability for mission‑critical logistics operations.
Work directly with founders, Forward Deployed Engineers, and customers.
Travel to customer sites and conferences to gain deeper operational understanding.
Join a mission‑driven team building foundational software for global trade.
Comprehensive health, vision, and dental insurance.
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Software Development
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Base Pay Range $110,000 - $140,000 per year
Role Overview We’re looking for a Technical Support Engineer to support customers’ day‑to‑day success and ensure Reform’s automations run reliably at scale. You’ll serve as the frontline problem‑solver for our customers: responding to inbound requests, diagnosing issues, ensuring automations are functioning correctly, and escalating or collaborating closely with Forward Deployed Engineers when deeper technical work is required. This is a technical, customer‑facing role ideal for someone who loves solving problems quickly and wants to work at the intersection of engineering and customer operations.
Responsibilities
Own inbound customer support requests, triage issues, and resolve them quickly and accurately.
Monitor and validate customer automations, ensuring they run reliably and identifying failures before customers do.
Troubleshoot technical issues across workflows, integrations, and data pipelines; elevate when needed.
Collaborate closely with Forward Deployed Engineers to diagnose root causes and deliver timely fixes.
Document recurring issues, create internal runbooks, and share structured feedback to improve the platform.
Help customers understand best practices and provide clear updates, explanations, and next steps.
Qualifications
Strong communication skills and customer empathy in a B2B environment.
Ability to troubleshoot and solve technical problems with urgency and precision.
Comfortable reading code or technical logs (Python, Node.js, React – writing code is a bonus).
Highly organized and detail-oriented with a bias toward action.
Experience in logistics or a strong interest in learning the industry.
Ability to thrive in a fast‑paced, high‑ownership environment.
Benefits
Play a critical role in ensuring reliability for mission‑critical logistics operations.
Work directly with founders, Forward Deployed Engineers, and customers.
Travel to customer sites and conferences to gain deeper operational understanding.
Join a mission‑driven team building foundational software for global trade.
Comprehensive health, vision, and dental insurance.
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Software Development
#J-18808-Ljbffr