Amazon Web Services (AWS)
Sr. Product Manager - Technical, CS Intel & Analytics, AWS Specialist and Partne
Amazon Web Services (AWS), San Francisco, California, United States, 94199
Senior Product Manager - Technical, CS Intel & Analytics, AWS Specialist and Partner Organization
AWS's Customer Success Center of Excellence (CS COE) believes customer success is a strategic differentiator for AWS and its partners. As part of the CS Intelligence team, you will define and execute the vision for partner-facing customer success tooling, owning strategy, execution, and delivery of key product features that enable partners to drive adoption, measure outcomes, and deliver proactive support at scale.
Key Responsibilities Strategy & Data-Driven Product Development
Develop a multi-year roadmap & drive prioritization to define and evangelize a product vision that aligns with AWS global objectives. Establish and apply prioritization frameworks (e.g., RICE, weighted scoring) to balance near‑term delivery with long‑term strategic bets.
Lead discovery and gap analysis with cross‑functional senior leaders to integrate data frameworks, sales artifacts, and automation and intelligence that drive towards customer success outcomes.
Build continuous‑improvement mechanisms and usability studies; synthesize feedback to iterate on features, optimize workflows, drive tool adoption, and inform the long‑term product roadmap.
Execution & Delivery
Own delivery of complex platform capabilities (e.g., unified data models, ML‑powered risk scoring, self‑service analytics) by writing clear Business Requirement Documents, PRFAQs, user stories, and acceptance criteria.
Define and scale best practices for agile delivery, risk management, and release governance. Manage roadmaps and sprints with matrixed teams, tracking dependencies, risks, and go/no‑go decisions to ensure timely feature releases.
Focus on quality, scalability & adoption while partnering with engineering and data science to set performance benchmarks.
Oversee post‑launch analysis by conducting A/B experiments at scale, surfacing adoption gaps, and driving corrective roadmaps.
Stakeholder Collaboration & Communication
Manage cross‑functional stakeholders and collaborate effectively with leaders in engineering, business intelligence, data science, and operations to translate customer needs into technical solutions; negotiate trade‑offs and scope adjustments.
Lead Voice of the Customer to engage directly with internal users (Customer Success roles, partner teams) via interviews, focus groups, and support ticket reviews to capture requirements and validate prototypes.
Communicate effectively and often on status & change management with respect to progress, risks, and results through well‑written briefings, strategy docs, tooling demos, and stakeholder reviews; author launch playbooks, training materials, and release notes to drive smooth adoption.
Desired Skills & Experience
Experience building 0 to 1 products.
Experience working across matrixed teams at senior levels to deliver results.
A strong technical background with understanding of a wide variety of sales‑focused tools (Salesforce, QuickSight, etc.).
Experience with data modeling, visualization, and business intelligence tools.
About The Team AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Basic Qualifications
5+ years of product management experience.
Proven success defining and delivering strategic, cross‑organizational initiatives.
Strong business acumen; experience creating business cases, ROI, and value realization.
Bachelor’s degree in Computer Science, Engineering, Business, or a related field.
Preferred Qualifications
Experience building and effectively executing a strategy from the ground up, including designing roadmaps to drive incremental progress towards long‑term vision and goals.
Experience working across functional teams and senior stakeholders.
Experience in customer success operations or large‑scale CRM/BI integrations.
Deep familiarity with AWS data services (Redshift, Athena, SageMaker) and security/compliance models.
AWS certifications in Data Analytics, Machine Learning, or Solutions Architecture.
Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los California County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Salary: $136,100 / year in the lowest geographic market up to $235,200 / year in the highest geographic market. Salary is based on a number of factors including location and may vary depending on skills and experience. Amazon is a total compensation company. Equity, sign‑on payments, and other forms of compensation may be provided as part of a total compensation package.
Job ID: A3139993
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Key Responsibilities Strategy & Data-Driven Product Development
Develop a multi-year roadmap & drive prioritization to define and evangelize a product vision that aligns with AWS global objectives. Establish and apply prioritization frameworks (e.g., RICE, weighted scoring) to balance near‑term delivery with long‑term strategic bets.
Lead discovery and gap analysis with cross‑functional senior leaders to integrate data frameworks, sales artifacts, and automation and intelligence that drive towards customer success outcomes.
Build continuous‑improvement mechanisms and usability studies; synthesize feedback to iterate on features, optimize workflows, drive tool adoption, and inform the long‑term product roadmap.
Execution & Delivery
Own delivery of complex platform capabilities (e.g., unified data models, ML‑powered risk scoring, self‑service analytics) by writing clear Business Requirement Documents, PRFAQs, user stories, and acceptance criteria.
Define and scale best practices for agile delivery, risk management, and release governance. Manage roadmaps and sprints with matrixed teams, tracking dependencies, risks, and go/no‑go decisions to ensure timely feature releases.
Focus on quality, scalability & adoption while partnering with engineering and data science to set performance benchmarks.
Oversee post‑launch analysis by conducting A/B experiments at scale, surfacing adoption gaps, and driving corrective roadmaps.
Stakeholder Collaboration & Communication
Manage cross‑functional stakeholders and collaborate effectively with leaders in engineering, business intelligence, data science, and operations to translate customer needs into technical solutions; negotiate trade‑offs and scope adjustments.
Lead Voice of the Customer to engage directly with internal users (Customer Success roles, partner teams) via interviews, focus groups, and support ticket reviews to capture requirements and validate prototypes.
Communicate effectively and often on status & change management with respect to progress, risks, and results through well‑written briefings, strategy docs, tooling demos, and stakeholder reviews; author launch playbooks, training materials, and release notes to drive smooth adoption.
Desired Skills & Experience
Experience building 0 to 1 products.
Experience working across matrixed teams at senior levels to deliver results.
A strong technical background with understanding of a wide variety of sales‑focused tools (Salesforce, QuickSight, etc.).
Experience with data modeling, visualization, and business intelligence tools.
About The Team AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Basic Qualifications
5+ years of product management experience.
Proven success defining and delivering strategic, cross‑organizational initiatives.
Strong business acumen; experience creating business cases, ROI, and value realization.
Bachelor’s degree in Computer Science, Engineering, Business, or a related field.
Preferred Qualifications
Experience building and effectively executing a strategy from the ground up, including designing roadmaps to drive incremental progress towards long‑term vision and goals.
Experience working across functional teams and senior stakeholders.
Experience in customer success operations or large‑scale CRM/BI integrations.
Deep familiarity with AWS data services (Redshift, Athena, SageMaker) and security/compliance models.
AWS certifications in Data Analytics, Machine Learning, or Solutions Architecture.
Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los California County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Salary: $136,100 / year in the lowest geographic market up to $235,200 / year in the highest geographic market. Salary is based on a number of factors including location and may vary depending on skills and experience. Amazon is a total compensation company. Equity, sign‑on payments, and other forms of compensation may be provided as part of a total compensation package.
Job ID: A3139993
#J-18808-Ljbffr