Signet Jewelers
General Manager - Jared Vault - Katy Mills
Signet Jewelers, Katy, Texas, United States, 77494
General Manager - Jared Vault - Katy Mills
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We have many opportunities available on our other career site pages. Click here to link to our careers page!
At Jared, we know that jewelry is more than a ring or pendant no matter how sparkling and brilliant. Which is why we empower every one of our jewelry consultants with the innovation, training and resources to help our customers Celebrate Life and Express Love in new and engaging ways. Jared is part of Signet Jewelers, a purpose-driven company who believes love inspires love. Signet is also “Great Place to Work-Certified”™. There are brilliant career paths awaiting you – rewarding opportunities to impact the lives of others and inspire love. Join us!
General Manager
Title:
General Manager
Reports To:
District Manager
Reporting to this Position:
Assistant General Manager, Jewelry Specialist, Sales Support, and Inventory Control
Position Summary:
Reporting to the District Manager (DM), the General Manager (GM) will lead the day-to-day operations of a single store to achieve all sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development to maximize the results of the store. Through personal selling, leadership, and coaching, the GM will champion a People First store environment that promotes diversity and inclusion, the development of lifelong relationships with customers, and the delivery of a best-in-class customer experience.
Vision And Purpose Communicates performance expectations and ensures all team members understand the impact of their performance on company success. Coaches and develops the store staff to instill understanding of brand image and to ensure consistent representation of the brand in customer interactions and execution of store visuals and marketing. Supports and communicates the strategic relevance of corporate initiatives and executes corporate plans to produce desired results. Asks questions to ensure full understanding of strategy and process and ensures staff understands how the goals will be achieved. Demonstrates the highest level of professionalism to customers and team members by displaying integrity and honesty at all times, and by conducting themselves in a manner that will influence and earn the respect of team members and management. Displays a positive and enthusiastic attitude so as to inspire and motivate others to achieve and attain goals.
Customer Obsession Responsible for ensuring team members and self deliver an exceptional customer experience every time through training, customer outreach, communication and clear expectations. Empowers team members to respond to and resolve customer issues within established parameters and drives a high level of customer service through follow-up and customer outreach. Compiles and follows up on customer requests.
Critical Thinking & Innovative Action Attains sales projections and sales quotas as set by the Company and develops strategies to maximize both personal and team members' sales potential while achieving goals. Observes operations to identify successes and opportunities for improvement. Recognizes strengths and identifies root causes of operational problems. Coaches the store staff to address and correct. Reviews and analyzes reports. Identifies trends, opportunities and available resources and develops plans to address issues. Keeps management informed of the marketing, merchandising, and payment programs of the competitors within the area and advises management on new or changing merchandise and services needs and excesses. Implements initiatives that will change behaviors to produce results. Works with Signet SMs in the same mall or general vicinity to foster an environment of open communication, collaboration, efficient use of resources, and accomplishment of shared objectives. Demonstrates an ability to motivate, persuade, and influence the actions of others.
Employee Experience Demonstrates a commitment to the Company’s People First vision. Responsible for the selection and development of talent to drive store growth. Provides a compelling onboarding experience and ongoing coaching and development in the areas of operations, sales techniques, customer service, product knowledge, inventory control and visual merchandising. Communicates performance expectations, sets actionable goals for self and others and monitors progress and performance against desired behaviors. Maintains open communication with team members and management, encouraging participation and idea sharing. Maintains accuracy of team member data in system records to ensure team members receive eligible Total Rewards.
Diversity, Equity And Inclusion Responsible for establishing a positive, professional work atmosphere in which team members are able to bring their full self to work and want to do their best. Ensures all team members, guests and vendors are treated with respect and valued for their contribution. Demonstrates the ability to communicate, understand, and empathize with others.
Performance Excellence Responds promptly and accurately to all management directives, requests for merchandise transfers, inventories, and requests for information. Maintains the neatness and cleanliness of the location to represent the banner. Responsible for compliance with Company policies and practices. Conducts themselves in a manner that will merit the goodwill and respect of customers and fellow employees. Achieves outstanding sales performance and increases profit margins by controlling discounting, expenses, payroll, and repair departments. Works a schedule based on the right time to effectively run the business, including a combination of opening and closing shifts, weekday and weekends depending on operating hours, sales requirements, customer traffic, proper store coverage and time to coach, train and develop the team. Typical hours aim for a five-day, 40‑hour work week during non‑peak hours, with hours increasing during peak selling periods.
Performs additional duties and projects as assigned.
Consistent regular scheduled attendance is considered an essential function of this job.
Work Schedule
During non‑peak periods, managers should aim for a five‑day, 40‑hour work week.
Schedule based on the right time to effectively run the business.
A combination of both opening and closing shifts should be scheduled throughout the week, keeping in mind the following factors:
Operating hours, sales requirements, customer traffic, proper store coverage, and time to coach, train, and develop the team.
Position Qualifications
Education Required:
Minimum of 2 years of college preferred.
Experience: At least 3 years of retail sales experience, OR 2 years retail sales experience plus a minimum of 1 year retail management experience.
Preference will be given to candidates with specialty retail or jewelry experience.
Preference will be given to candidates who are Diamond Council of America (DCA) certified.
Technical/Other Skills Required:
Advanced communication skillset, both written and verbal; proficiency with computers, advanced proficiency in MS Office and related business tools; strong interpersonal skills to build effective employee and customer relationships; advanced presentation skills for team member training and excellent customer presentations; strong problem solving and conflict management skills; ability to present themselves professionally via email, social media, video conference, phone, and text; ability to plan and organize tasks to meet deadlines and expectations; ability to work independently without immediate supervision; ability to effectively set priorities, develop a plan to meet goals, delegate to others for the success of the team; ability to understand and thoroughly explain detailed information; reliable and dependable.
Additional Language(s) Required: Bilingual skills are a plus.
Physical Demands While performing the duties of this job, the employee is regularly required to communicate with and comprehend others. The employee is also required to stand, reach with hands and arms, and move between display cases to handle and/or feel merchandise. May sit, stoop, bend, kneel, or crouch as needed. Must be able to lift and/or move up to 10 pounds. Requires visual acuity to discern differences in quality of gemstones with or without a jeweler’s loupe. Standard work week regularly includes weekends, evenings, holidays, and extended hours. Travel to training sessions and business meetings, including air travel and overnight travel, may be required.
Signet Jewelers is an equal opportunity employer committed to promoting diversity at all levels of employees. Please note that while we appreciate every applicant’s interest, we can only contact those selected for further consideration.
Signet maintains an online registry system to encourage all interested employees to apply for careers in the management positions listed in this registry and to ensure equal opportunities for advancement to all Signet employees. We particularly encourage women and minorities who are interested in management opportunities at Signet to participate in this program and use this online registry system to express your interest in a management position. Registration in this online system does not guarantee a promotion, but is necessary for consideration for any promotional opportunity to a management position listed in this registry.
Note: For internal candidates, please complete your Professional Profile in Workday by clicking on your picture or the cloud then select “Job” and “Professional Profile”. Enter your entire job history, education, skills and internal projects. To add your Military Service and tenure, select “Personal” and click “Edit.”
Referrals increase your chances of interviewing at Signet Jewelers by 2x.
Get notified about new General Manager jobs in
Katy, TX .
#J-18808-Ljbffr
We have many opportunities available on our other career site pages. Click here to link to our careers page!
At Jared, we know that jewelry is more than a ring or pendant no matter how sparkling and brilliant. Which is why we empower every one of our jewelry consultants with the innovation, training and resources to help our customers Celebrate Life and Express Love in new and engaging ways. Jared is part of Signet Jewelers, a purpose-driven company who believes love inspires love. Signet is also “Great Place to Work-Certified”™. There are brilliant career paths awaiting you – rewarding opportunities to impact the lives of others and inspire love. Join us!
General Manager
Title:
General Manager
Reports To:
District Manager
Reporting to this Position:
Assistant General Manager, Jewelry Specialist, Sales Support, and Inventory Control
Position Summary:
Reporting to the District Manager (DM), the General Manager (GM) will lead the day-to-day operations of a single store to achieve all sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development to maximize the results of the store. Through personal selling, leadership, and coaching, the GM will champion a People First store environment that promotes diversity and inclusion, the development of lifelong relationships with customers, and the delivery of a best-in-class customer experience.
Vision And Purpose Communicates performance expectations and ensures all team members understand the impact of their performance on company success. Coaches and develops the store staff to instill understanding of brand image and to ensure consistent representation of the brand in customer interactions and execution of store visuals and marketing. Supports and communicates the strategic relevance of corporate initiatives and executes corporate plans to produce desired results. Asks questions to ensure full understanding of strategy and process and ensures staff understands how the goals will be achieved. Demonstrates the highest level of professionalism to customers and team members by displaying integrity and honesty at all times, and by conducting themselves in a manner that will influence and earn the respect of team members and management. Displays a positive and enthusiastic attitude so as to inspire and motivate others to achieve and attain goals.
Customer Obsession Responsible for ensuring team members and self deliver an exceptional customer experience every time through training, customer outreach, communication and clear expectations. Empowers team members to respond to and resolve customer issues within established parameters and drives a high level of customer service through follow-up and customer outreach. Compiles and follows up on customer requests.
Critical Thinking & Innovative Action Attains sales projections and sales quotas as set by the Company and develops strategies to maximize both personal and team members' sales potential while achieving goals. Observes operations to identify successes and opportunities for improvement. Recognizes strengths and identifies root causes of operational problems. Coaches the store staff to address and correct. Reviews and analyzes reports. Identifies trends, opportunities and available resources and develops plans to address issues. Keeps management informed of the marketing, merchandising, and payment programs of the competitors within the area and advises management on new or changing merchandise and services needs and excesses. Implements initiatives that will change behaviors to produce results. Works with Signet SMs in the same mall or general vicinity to foster an environment of open communication, collaboration, efficient use of resources, and accomplishment of shared objectives. Demonstrates an ability to motivate, persuade, and influence the actions of others.
Employee Experience Demonstrates a commitment to the Company’s People First vision. Responsible for the selection and development of talent to drive store growth. Provides a compelling onboarding experience and ongoing coaching and development in the areas of operations, sales techniques, customer service, product knowledge, inventory control and visual merchandising. Communicates performance expectations, sets actionable goals for self and others and monitors progress and performance against desired behaviors. Maintains open communication with team members and management, encouraging participation and idea sharing. Maintains accuracy of team member data in system records to ensure team members receive eligible Total Rewards.
Diversity, Equity And Inclusion Responsible for establishing a positive, professional work atmosphere in which team members are able to bring their full self to work and want to do their best. Ensures all team members, guests and vendors are treated with respect and valued for their contribution. Demonstrates the ability to communicate, understand, and empathize with others.
Performance Excellence Responds promptly and accurately to all management directives, requests for merchandise transfers, inventories, and requests for information. Maintains the neatness and cleanliness of the location to represent the banner. Responsible for compliance with Company policies and practices. Conducts themselves in a manner that will merit the goodwill and respect of customers and fellow employees. Achieves outstanding sales performance and increases profit margins by controlling discounting, expenses, payroll, and repair departments. Works a schedule based on the right time to effectively run the business, including a combination of opening and closing shifts, weekday and weekends depending on operating hours, sales requirements, customer traffic, proper store coverage and time to coach, train and develop the team. Typical hours aim for a five-day, 40‑hour work week during non‑peak hours, with hours increasing during peak selling periods.
Performs additional duties and projects as assigned.
Consistent regular scheduled attendance is considered an essential function of this job.
Work Schedule
During non‑peak periods, managers should aim for a five‑day, 40‑hour work week.
Schedule based on the right time to effectively run the business.
A combination of both opening and closing shifts should be scheduled throughout the week, keeping in mind the following factors:
Operating hours, sales requirements, customer traffic, proper store coverage, and time to coach, train, and develop the team.
Position Qualifications
Education Required:
Minimum of 2 years of college preferred.
Experience: At least 3 years of retail sales experience, OR 2 years retail sales experience plus a minimum of 1 year retail management experience.
Preference will be given to candidates with specialty retail or jewelry experience.
Preference will be given to candidates who are Diamond Council of America (DCA) certified.
Technical/Other Skills Required:
Advanced communication skillset, both written and verbal; proficiency with computers, advanced proficiency in MS Office and related business tools; strong interpersonal skills to build effective employee and customer relationships; advanced presentation skills for team member training and excellent customer presentations; strong problem solving and conflict management skills; ability to present themselves professionally via email, social media, video conference, phone, and text; ability to plan and organize tasks to meet deadlines and expectations; ability to work independently without immediate supervision; ability to effectively set priorities, develop a plan to meet goals, delegate to others for the success of the team; ability to understand and thoroughly explain detailed information; reliable and dependable.
Additional Language(s) Required: Bilingual skills are a plus.
Physical Demands While performing the duties of this job, the employee is regularly required to communicate with and comprehend others. The employee is also required to stand, reach with hands and arms, and move between display cases to handle and/or feel merchandise. May sit, stoop, bend, kneel, or crouch as needed. Must be able to lift and/or move up to 10 pounds. Requires visual acuity to discern differences in quality of gemstones with or without a jeweler’s loupe. Standard work week regularly includes weekends, evenings, holidays, and extended hours. Travel to training sessions and business meetings, including air travel and overnight travel, may be required.
Signet Jewelers is an equal opportunity employer committed to promoting diversity at all levels of employees. Please note that while we appreciate every applicant’s interest, we can only contact those selected for further consideration.
Signet maintains an online registry system to encourage all interested employees to apply for careers in the management positions listed in this registry and to ensure equal opportunities for advancement to all Signet employees. We particularly encourage women and minorities who are interested in management opportunities at Signet to participate in this program and use this online registry system to express your interest in a management position. Registration in this online system does not guarantee a promotion, but is necessary for consideration for any promotional opportunity to a management position listed in this registry.
Note: For internal candidates, please complete your Professional Profile in Workday by clicking on your picture or the cloud then select “Job” and “Professional Profile”. Enter your entire job history, education, skills and internal projects. To add your Military Service and tenure, select “Personal” and click “Edit.”
Referrals increase your chances of interviewing at Signet Jewelers by 2x.
Get notified about new General Manager jobs in
Katy, TX .
#J-18808-Ljbffr