DXC Technology
Desktop Support Technician - San Francisco
DXC Technology, San Francisco, California, United States, 94199
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Desktop Support Technician - San Francisco
role at
DXC Technology .
About DXC Technology DXC Technology (NYSE: DXC) is a leading global provider of information technology services. We are a trusted operating partner to many of the world’s most innovative organizations, building solutions that move industries and companies forward. Our engineering, consulting and technology experts help clients simplify, optimize and modernize their systems and processes, manage their most critical workloads, integrate AI‑powered intelligence into their operations, and put security and trust at the forefront. Learn more on dxc.com.
Job Description Position Overview The Onsite IT Support Technician will provide high‑quality, in‑person technical support to employees and contractors at our San Francisco site. This location supports up to 134 onsite users and includes 20 meeting rooms, 2 training rooms, and 1 Design Thinking collaboration space. The technician will be responsible for deskside support, meeting room readiness, asset management, and “smart hands” support for infrastructure teams. This role requires excellent customer service skills, strong technical capabilities, and the ability to work independently in a fast‑paced environment.
Key Responsibilities End User Support
Provide deskside hardware and software support for laptops, desktops, mobile devices, and peripherals.
Troubleshoot and resolve incidents escalated from the Service Desk, ensuring SLA compliance.
Assist with installation, configuration, and upgrades of SAP‑approved hardware and software.
Support mobile device setup, enrollment in MDM, and troubleshooting of connectivity issues.
Provide guidance on client’s IT policies, processes, and self‑service tools.
Meeting Room & AV Support
Maintain and proactively check meeting rooms, training rooms, and the Design Thinking space to ensure readiness.
Provide A/V support for live, hybrid, and virtual meetings, including vendor coordination when necessary.
Troubleshoot and resolve conferencing equipment issues (BYOD Rooms, Teams Rooms, projectors, wireless presentation tools, etc.).
Asset & Stock Management
Maintain accurate inventory of IT assets and spare stock; perform asset tagging and documentation updates in client asset systems.
Support device refresh, return, and disposal processes following the client’s guidelines.
Coordinate with logistics providers for shipments, receipts, and secure storage.
IMACD & Smart Hands Support
Perform Install, Move, Add, Change, and Deinstall (IMACD) requests for end‑user devices and meeting room equipment.
Act as smart hands for network, server, and infrastructure teams, including port patching, cabling checks, and hardware swaps.
Escort vendors and provide physical access support for equipment installations or maintenance.
Event & VIP Support
Provide priority support for onsite events, executive meetings, and VIP users as required.
Qualifications & Skills
Experience:
Minimum 5 years of IT deskside or field support experience (corporate environment preferred).
Technical Skills:
Windows and macOS troubleshooting
Microsoft 365 suite (Teams, Outlook, SharePoint, OneDrive)
Hardware diagnostics and component replacement
Video conferencing platforms and AV equipment support
Mobile device support (iOS, Android, MDM enrollment)
Certifications (Preferred): ITIL v4 Foundation, CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate
Excellent communication skills
(verbal and written) in English.
Strong customer service and interpersonal skills.
Ability to work independently, manage multiple priorities, and resolve issues under pressure.
Physical & Other Requirements
Ability to lift and carry up to 50 lbs (for equipment moves).
Ability to move between multiple floors/rooms for support tasks.
Work Environment 100% on‑site – San Francisco, CA. Compensation range: $45,800 – $78,500. Full‑time hires are eligible to participate in the DXC benefit program, which includes health, dental, vision insurance, wellness, life and disability insurance, a retirement savings plan, paid holidays, and paid time off. DXC values strong connections and community, prioritizes in‑person collaboration while offering flexibility to support wellbeing and productivity.
Equal Employment Opportunity Statement DXC Technology is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. We participate in E‑Verify and provide access to federal, state, and local posting information. Disability accommodations are available for individuals with a disability, disabled veteran, or wounded warrior. Contact us via email to request reasonable accommodations.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Information Technology
Industries IT Services and IT Consulting
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Desktop Support Technician - San Francisco
role at
DXC Technology .
About DXC Technology DXC Technology (NYSE: DXC) is a leading global provider of information technology services. We are a trusted operating partner to many of the world’s most innovative organizations, building solutions that move industries and companies forward. Our engineering, consulting and technology experts help clients simplify, optimize and modernize their systems and processes, manage their most critical workloads, integrate AI‑powered intelligence into their operations, and put security and trust at the forefront. Learn more on dxc.com.
Job Description Position Overview The Onsite IT Support Technician will provide high‑quality, in‑person technical support to employees and contractors at our San Francisco site. This location supports up to 134 onsite users and includes 20 meeting rooms, 2 training rooms, and 1 Design Thinking collaboration space. The technician will be responsible for deskside support, meeting room readiness, asset management, and “smart hands” support for infrastructure teams. This role requires excellent customer service skills, strong technical capabilities, and the ability to work independently in a fast‑paced environment.
Key Responsibilities End User Support
Provide deskside hardware and software support for laptops, desktops, mobile devices, and peripherals.
Troubleshoot and resolve incidents escalated from the Service Desk, ensuring SLA compliance.
Assist with installation, configuration, and upgrades of SAP‑approved hardware and software.
Support mobile device setup, enrollment in MDM, and troubleshooting of connectivity issues.
Provide guidance on client’s IT policies, processes, and self‑service tools.
Meeting Room & AV Support
Maintain and proactively check meeting rooms, training rooms, and the Design Thinking space to ensure readiness.
Provide A/V support for live, hybrid, and virtual meetings, including vendor coordination when necessary.
Troubleshoot and resolve conferencing equipment issues (BYOD Rooms, Teams Rooms, projectors, wireless presentation tools, etc.).
Asset & Stock Management
Maintain accurate inventory of IT assets and spare stock; perform asset tagging and documentation updates in client asset systems.
Support device refresh, return, and disposal processes following the client’s guidelines.
Coordinate with logistics providers for shipments, receipts, and secure storage.
IMACD & Smart Hands Support
Perform Install, Move, Add, Change, and Deinstall (IMACD) requests for end‑user devices and meeting room equipment.
Act as smart hands for network, server, and infrastructure teams, including port patching, cabling checks, and hardware swaps.
Escort vendors and provide physical access support for equipment installations or maintenance.
Event & VIP Support
Provide priority support for onsite events, executive meetings, and VIP users as required.
Qualifications & Skills
Experience:
Minimum 5 years of IT deskside or field support experience (corporate environment preferred).
Technical Skills:
Windows and macOS troubleshooting
Microsoft 365 suite (Teams, Outlook, SharePoint, OneDrive)
Hardware diagnostics and component replacement
Video conferencing platforms and AV equipment support
Mobile device support (iOS, Android, MDM enrollment)
Certifications (Preferred): ITIL v4 Foundation, CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate
Excellent communication skills
(verbal and written) in English.
Strong customer service and interpersonal skills.
Ability to work independently, manage multiple priorities, and resolve issues under pressure.
Physical & Other Requirements
Ability to lift and carry up to 50 lbs (for equipment moves).
Ability to move between multiple floors/rooms for support tasks.
Work Environment 100% on‑site – San Francisco, CA. Compensation range: $45,800 – $78,500. Full‑time hires are eligible to participate in the DXC benefit program, which includes health, dental, vision insurance, wellness, life and disability insurance, a retirement savings plan, paid holidays, and paid time off. DXC values strong connections and community, prioritizes in‑person collaboration while offering flexibility to support wellbeing and productivity.
Equal Employment Opportunity Statement DXC Technology is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. We participate in E‑Verify and provide access to federal, state, and local posting information. Disability accommodations are available for individuals with a disability, disabled veteran, or wounded warrior. Contact us via email to request reasonable accommodations.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Information Technology
Industries IT Services and IT Consulting
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