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About Checkr
Checkr is building the data platform to power safe and fair decisions. Established in 2014, Checkr’s innovative technology and robust data platform help customers assess risk and ensure safety and compliance to build trusted workplaces and communities. Checkr has over 100,000 customers including DoorDash, Coinbase, Lyft, Instacart, and Airtable. We’re a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on Forbes Cloud List and is a Y Combinator 2024 Breakthrough Company.
Senior IT Support Engineer - San Francisco
Checkr is looking to grow our IT Operations team! We are looking for a Senior IT Support Engineer for Checkr’s San Francisco headquarters. This person will help ensure we provide world-class technical support for our employees and our spaces. The role requires on‑site presence in San Francisco office at least 4 days per week, exceptional interpersonal skills and strong focus on process and documentation.
Responsibilities
- Onsite Support
- Serve as the primary onsite support lead for our San Francisco office, ensuring reliability and performance of local IT infrastructure.
- Lead or assist in the physical deployment and maintenance of hardware during planned projects and changes.
- Provide in‑person, high‑level support for issues and serve as the main on‑site point of contact for IT within the San Francisco office.
- Incident & Problem Management
- Maintain precise ticketing and project reports within IT systems.
- Act as the final escalation point for complex incidents that cannot be resolved by junior support engineers.
- Participate in an on‑call rotation.
- Perform advanced troubleshooting and diagnostics to identify root causes of systemic issues.
- Develop and implement permanent solutions to restore service and prevent recurrence.
- Lead Root Cause Analysis (RCA) efforts for critical incidents, documenting findings and proposing corrective actions.
- Knowledge & Skill Development
- Create and maintain knowledge base articles detailing solutions, best practices, and troubleshooting guides.
- Mentor and train junior support engineers to improve technical skills.
- Participate in Major Incident Management teams and resolve high‑priority outages quickly.
- Proactive & Strategic Contributions
- Collaborate with engineering, development, and infrastructure teams to resolve underlying service issues.
- Proactively monitor system performance and trends to identify potential problems before they impact users.
- Provide technical input for new projects, upgrades, and change management processes.
- Contribute to continual service improvement of IT processes and services, aligning with ITIL principles.
What You Bring
- 4+ years experience with Mac and PC technical support
- 4+ years experience in a heavily SaaS‑based environment (Google Workspace, Okta, Slack, Miro, Atlassian, Zoom, etc.)
- 3+ years coordinating with stakeholders to provide high‑level customer care with onsite support for executives and ICs within the Checkr office
- Ability to create strong connections with internal and external teams
- Deep understanding of computer fundamentals: networking, hardware & operating systems
- Experience performing hardware/software configuration and troubleshooting on MAC & Windows devices
- A positive attitude and excitement for building new processes and policies for a rapidly growing organization
- Experience with MDM (Kandji, Intune)
- Ability to work daily in our San Francisco office
What You’ll Get
- Fast‑paced and collaborative environment
- Learning and development allowance
- Competitive compensation and opportunity for advancement
- 100% medical, dental, and vision coverage
- Up to $25K reimbursement for fertility, adoption, and parental planning services
- Flexible PTO policy
- Monthly wellness stipend and home office stipend
Equal Employment Opportunities at Checkr
Checkr is committed to building the best product and company, which requires hiring talented and qualified individuals with a diverse set of perspectives and lived experiences. Checkr believes in hiring people of all backgrounds, including those whose histories are impacted by the justice system in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.
Pay Transparency Disclosure
Salary range for this role in San Francisco, CA: $99,000 – $116,000 USD.
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