Insight Global is hiring: Automation Data & Insights Analyst in Arlington

This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $50.00/hr - $70.00/hr Senior Automation Data & Insights Analyst Duration: 12-16 month contract Location: onsite 1 day a month in Dallas, TX The Senior Automation Data & Insights Analyst is responsible for enabling data-driven decision-making that accelerates the client's CXO Digital Transformation and automation strategy. This role drives analytics and performance insights across automation, AI, and self-service initiatives, providing business intelligence that fuels operational excellence and value realization. As part of the Business Solutions & Transformation (BS&T) organization within CXO, this role serves as a trusted partner to operations, technology, and product leadership teams — ensuring the client's automation investments deliver measurable impact to both the customer and the enterprise. Key Responsibilities Analyze contact center data to identify trends, inefficiencies, and improvement opportunities. Lead the development and automation of performance dashboards, scorecards, and KPI reporting across AI, RPA, and digital initiatives. Translate complex data into clear insights and visualizations that inform strategic decision-making at the leadership level. Define, track, and validate value realization metrics for automation programs, including cost savings, efficiency, and customer experience impact. Integrate and analyze data across Salesforce, Five9, Verint Cloud, and AI platforms to provide a holistic view of CXO performance. Conduct advanced analytics to identify automation opportunities and performance trends. Partner with product, technology, and operations teams to define and evolve the automation analytics roadmap. Streamline analytics and reporting processes through automation using Power BI, SQL, Python, and Tableau. Support quarterly business reviews, automation performance reviews, and Quantum Leap transformation updates. Champion data quality, consistency, and governance across CXO reporting assets. Required Qualifications Bachelor’s degree in Business Analytics, Computer Science, Data Science, or related field (Master’s preferred). 7+ years of relevant experience in data analytics, automation insights, or digital transformation analytics. Proven experience supporting Contact Center analytics, preferably within a transformation or automation context. Strong understanding of Contact Center KPIs and metrics. Proficiency in Power BI, Tableau, SQL, and data modeling. Experience with RPA platforms (UiPath, Blue Prism), AI/Chatbot analytics, or Verint/Five9 data integration. Demonstrated ability to communicate analytical insights effectively to non-technical and executive audiences. Knowledge of machine learning and AI applications in contact centers. Preferred Skills & Qualifications Experience supporting automation and AI analytics (RPA, NLP, Auto-QA, conversational AI). Strong proficiency in Power BI, Tableau, and SQL for data visualization and reporting automation. Working knowledge of Five9, Verint Cloud, and Salesforce Service Cloud data environments. Proven ability to measure ROI, value realization, and performance of automation initiatives. Familiarity with UiPath or other RPA platforms and related analytics tools. Excellent data storytelling and executive presentation skills. Strong collaboration and communication skills across business and technology teams. Passion for continuous improvement, automation innovation, and data-driven decision-making. Physical Requirements • General office environment; hybrid schedule (in-office and remote work). • Occasional travel (10%) may be required for collaboration across sites. Seniority level Mid-Senior level Employment type Full-time Job function Analyst and Management Industries Hospitals and Health Care #J-18808-Ljbffr