OpenAI
At OpenAI, we are dedicated to building safe artificial general intelligence (AGI) that benefits all of humanity. Achieving this mission requires hiring extraordinary talent across research, engineering, product, policy, operations, and leadership roles. As the Global Candidate Experience Manager , you will define, scale, and continuously elevate how candidates experience OpenAI. Youll build an AIfirst candidate experience model, support some of the most complex and confidential searches at OpenAI, and drive the infrastructure needed to support highvolume and researchlevel technical hiring. You will partner deeply with all Recruiting functions as well as Executive Operations, People Analytics, Internal Tools, and People Innovation Lab.
The ideal candidate has led substantial coordination or recruiting operations teams, scaled programs across multiple offices or countries, and thrives in environments where bespoke workflows and scalable infrastructure must coexist.
A track record of driving outcomesnot just managing teamswith clear ownership over performance, quality, and operational results.
Building global service standards, SLAs, operating rhythms, and training programs that ensure consistent quality across a decentralized team.
Partnering closely with every Recruiting function at OpenAI to support highimpact, highly confidential, and fastmoving searches.
Building global workflows and systems for complex, multiloop, or emerging talent profiles where no existing playbook exists.
Driving continuous process improvements that reduce friction, increase fairness, and scale effectively with company growth.
Establishing and reporting on key metrics such as SLA performance, throughput, scheduling efficiency, load distribution, and candidate CSAT.
Partnering crossfunctionally with Executive Operations, People Analytics, Workplace, IT, HR Ops, and Recruiting Leadership to ensure fast, smooth execution across all hiring workflows.
7+ years of experience in recruiting coordination, candidate experience, or recruiting operations.
~5+ years managing and developing large, globally distributed coordination or operations teams .
~ A systemsthinking mindset with the ability to build clarity and structure in fastpaced, ambiguous environments.
~ Excellent communication and stakeholder management skills, with the ability to influence across functions and levels.
~ Comfort experimenting with AIdriven tooling and workflows to increase efficiency and quality.
~ OpenAI is an AI research and deployment company dedicated to ensuring that generalpurpose artificial intelligence benefits all of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and nonpublic information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.
OpenAI Global Applicant Privacy Policy
At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared.