Four Seasons Hotel Boston
Night Manager - Four Seasons Hotel Boston
Four Seasons Hotel Boston, Boston, Massachusetts, us, 02298
Night Manager – Four Seasons Hotel Boston
About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
About the location New England charm in the heart of historic Boston. Located alongside the Victorian brownstone homes of the Back Bay neighbourhood, Four Seasons Hotel Boston is the ideal base for exploring “America’s Walking City,” with top attractions just steps away. Follow the Freedom Trail, shop the renowned boutiques of Newbury Street or simply relax in your newly renovated room overlooking the historic Public Garden, Beacon Hill and the gilded dome of the State House.
About The Role As the Night Manager you will support the overnight team in overseeing all aspects of the Hotel operations during the overnight shift. You will lead a diverse and dynamic team, ensuring that every guest receives warm, personalized service that reflects the Four Seasons standard of excellence. You will also act as the hotel’s primary duty manager, acting as the senior leader on property during your shift.
Salary Range: $75,000 - 83,077 Responsibilities
Manage and support the overnight operations
Foster a positive and engaging work environment, motivating the overnight team to deliver consistently exceptional service
Ensure a seamless and personalized arrival and departure experience for all guests
Review expected arrivals, verify VIP and special requests, pre-register guests, assign rooms, and confirm room availability
Handle guest and employee concerns with professionalism, empathy, and sound judgment
Perform the nightly hotel audit and review daily credit and balancing reports
Prepare and distribute all required morning reports accurately and on time
Ensure a smooth and thorough handover between the day and night operations
Collaborate closely with Security, Engineering, and Housekeeping to fulfill guest requests, address maintenance issues, and proactively manage safety and security matters
Uphold the hotel’s standards for health, safety, and security at all times
Perform any other duties necessary to ensure the smooth operation of the hotel during the overnight period
Preferred Qualifications and Skills
Minimum 1-2 years of experience in an assistant manager or manager role, ideally within a luxury hotel environment (Front Office, Rooms Division, or Guest Services)
Strong leadership skills with the ability to coach, motivate, and develop a high-performing overnight team
Hands-on, guest-focused approach: you anticipate guest needs and exceed expectations
Excellent communication skills: fluent spoken and written English; additional languages a plus
A calm, confident presence; capable of handling guest concerns and operational challenges independently
Immaculate personal presentation, professional demeanor, and genuine passion for luxury hospitality
Knowledge of hotel systems and comfortable with financial, reporting, and auditing responsibilities
Flexible schedule with availability to work rotating shifts, weekends and holidays.
What To Expect From Your Work Experience
Top of market pay.
FREE Medical and Dental insurance for you and your eligible dependents.
Have career growth opportunities both within Four Seasons Hotel Boston and worldwide with our company.
Get to experience other Four Seasons Hotels and Resorts through the complimentary room nights program.
Complimentary meals at our employee cafeteria.
401k participation with company matching program.
Complimentary Life insurance.
Vacation & Paid Sick Time Off.
And much more!
Learn more about our property and what it is like to work at Four Seasons by visiting:
http://www.fourseasons.com/boston
https://www.facebook.com/FourSeasonsHotelBoston
https://www.twitter.com/FSBoston
http://jobs.fourseasons.com
https://www.linkedin.com/company/four-seasons-hotels-and-resorts
https://www.facebook.com/FourSeasonsJobs
https://twitter.com/FourSeasonsJobs
We look forward to receiving your application!
Equal Opportunity, Affinity Action Employer Four Seasons is an Equal Opportunity, Affimative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Under Massachusetts law, an employer may not require or demand, as a condition of employment, prospective employment or continuous employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law shall be subject to criminal penalties and civil liability.
#J-18808-Ljbffr
About the location New England charm in the heart of historic Boston. Located alongside the Victorian brownstone homes of the Back Bay neighbourhood, Four Seasons Hotel Boston is the ideal base for exploring “America’s Walking City,” with top attractions just steps away. Follow the Freedom Trail, shop the renowned boutiques of Newbury Street or simply relax in your newly renovated room overlooking the historic Public Garden, Beacon Hill and the gilded dome of the State House.
About The Role As the Night Manager you will support the overnight team in overseeing all aspects of the Hotel operations during the overnight shift. You will lead a diverse and dynamic team, ensuring that every guest receives warm, personalized service that reflects the Four Seasons standard of excellence. You will also act as the hotel’s primary duty manager, acting as the senior leader on property during your shift.
Salary Range: $75,000 - 83,077 Responsibilities
Manage and support the overnight operations
Foster a positive and engaging work environment, motivating the overnight team to deliver consistently exceptional service
Ensure a seamless and personalized arrival and departure experience for all guests
Review expected arrivals, verify VIP and special requests, pre-register guests, assign rooms, and confirm room availability
Handle guest and employee concerns with professionalism, empathy, and sound judgment
Perform the nightly hotel audit and review daily credit and balancing reports
Prepare and distribute all required morning reports accurately and on time
Ensure a smooth and thorough handover between the day and night operations
Collaborate closely with Security, Engineering, and Housekeeping to fulfill guest requests, address maintenance issues, and proactively manage safety and security matters
Uphold the hotel’s standards for health, safety, and security at all times
Perform any other duties necessary to ensure the smooth operation of the hotel during the overnight period
Preferred Qualifications and Skills
Minimum 1-2 years of experience in an assistant manager or manager role, ideally within a luxury hotel environment (Front Office, Rooms Division, or Guest Services)
Strong leadership skills with the ability to coach, motivate, and develop a high-performing overnight team
Hands-on, guest-focused approach: you anticipate guest needs and exceed expectations
Excellent communication skills: fluent spoken and written English; additional languages a plus
A calm, confident presence; capable of handling guest concerns and operational challenges independently
Immaculate personal presentation, professional demeanor, and genuine passion for luxury hospitality
Knowledge of hotel systems and comfortable with financial, reporting, and auditing responsibilities
Flexible schedule with availability to work rotating shifts, weekends and holidays.
What To Expect From Your Work Experience
Top of market pay.
FREE Medical and Dental insurance for you and your eligible dependents.
Have career growth opportunities both within Four Seasons Hotel Boston and worldwide with our company.
Get to experience other Four Seasons Hotels and Resorts through the complimentary room nights program.
Complimentary meals at our employee cafeteria.
401k participation with company matching program.
Complimentary Life insurance.
Vacation & Paid Sick Time Off.
And much more!
Learn more about our property and what it is like to work at Four Seasons by visiting:
http://www.fourseasons.com/boston
https://www.facebook.com/FourSeasonsHotelBoston
https://www.twitter.com/FSBoston
http://jobs.fourseasons.com
https://www.linkedin.com/company/four-seasons-hotels-and-resorts
https://www.facebook.com/FourSeasonsJobs
https://twitter.com/FourSeasonsJobs
We look forward to receiving your application!
Equal Opportunity, Affinity Action Employer Four Seasons is an Equal Opportunity, Affimative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Under Massachusetts law, an employer may not require or demand, as a condition of employment, prospective employment or continuous employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law shall be subject to criminal penalties and civil liability.
#J-18808-Ljbffr