Softermii
About The Company
Softermii is an outsourcing/outstaffing company with over 11 years of experience in web and mobile application development. With a team of more than 120 specialists from 6 countries, we have endured challenges such as COVID‑19 and the war in Ukraine, keeping projects running and growing continuously. Our areas of expertise include: Healthcare Real estate Livestream E‑commerce Fintech (Wealth Tech, Capital Trading) Real Time Communications (RTC) We also develop our own solutions such as VidRTC for video/audio calls and Apartmii, a real estate app with 3D visualization. Project
The platform helps companies manage their work more easily, allowing business owners and employees to focus on growth rather than routine tasks. The service enables: Quickly resolve customer requests and issues (helpdesk / support) Accurately track working hours – both billable and non‑billable Automate invoicing Effectively manage projects and their profitability Responsibilities
Build and maintain ML models for ticket classification, routing, and support automation. Develop intelligent systems for knowledge retrieval, response generation, and predictive analytics. Automate data workflows and create scalable ML pipelines from preprocessing to deployment. Monitor model performance, detect drift, and ensure ongoing accuracy and stability of AI systems. Partner with Product, Support, and Engineering teams to integrate ML solutions into helpdesk workflows. Own AI/ML projects end‑to‑end: from problem definition to production deployment and iteration. Share knowledge, conduct code reviews, and promote best practices across the team. Technical Requirements
4+ years of experience in Data Science or ML, with a track record of delivering production models. Experience with LLMs, prompt engineering, text classification, and machine learning fundamentals. Advanced programming skills in Python (pandas, numpy, scikit‑learn, CatBoost/XGBoost), writing clean code. Excellent SQL skills, confident with relational databases and query optimization. Experience deploying, monitoring, and maintaining ML models in production environments. Strong problem‑solving mindset, translating business requirements into ML solutions. Clear communicator who can explain complex models to technical and non‑technical stakeholders. Experience with APIs. Upper‑intermediate English (written & verbal). Pluses (Optional Experience)
Experience building RAG systems or knowledge retrieval applications. Familiarity with LangChain or similar LLM orchestration frameworks. Background in helpdesk, support operations, or MSP domain. Experience with vector databases (ChromaDB, Pinecone, Weaviate, pgvector). MLOps practices and tools (model versioning, CI/CD for ML). Experience with cloud platforms (Azure preferred). ETL/orchestration frameworks (Airflow, Prefect). Sentiment analysis and text mining applications. Hiring Process
Stages: Call, HR interview, Technical interview, Final interview with the client. What We Can Offer You
Stable and highly functioning processes with clear responsibilities. Independence to influence project and company‑wide decisions. A team of experts who create interesting products and enjoy free time together. Cover 50% of internal English courses and external professional courses, webinars, conferences. Individual development plan and mentoring from seniors and leaders. Referral bonus for recommending friends. 21 paid vacation days + 11 paid public holiday days. 5 paid sick leave days per year. Volunteer support and flexible working days. A Little More Information That You May Find Useful
Adaptation period lasts 3 months. Annual performance review using a skills map to track growth. Flexible working day with no boundaries. We are looking for like‑minded professionals who want to build technology that lasts and scales. Referrals increase your chances of interviewing at Softermii by 2x. Join Softermii and help us take software to the next level. ☀️ Of course, we have a referral bonus system. If you know anyone interested, share their telegram contact, and we’ll thank you with a bonus if we start working with them.
#J-18808-Ljbffr
Softermii is an outsourcing/outstaffing company with over 11 years of experience in web and mobile application development. With a team of more than 120 specialists from 6 countries, we have endured challenges such as COVID‑19 and the war in Ukraine, keeping projects running and growing continuously. Our areas of expertise include: Healthcare Real estate Livestream E‑commerce Fintech (Wealth Tech, Capital Trading) Real Time Communications (RTC) We also develop our own solutions such as VidRTC for video/audio calls and Apartmii, a real estate app with 3D visualization. Project
The platform helps companies manage their work more easily, allowing business owners and employees to focus on growth rather than routine tasks. The service enables: Quickly resolve customer requests and issues (helpdesk / support) Accurately track working hours – both billable and non‑billable Automate invoicing Effectively manage projects and their profitability Responsibilities
Build and maintain ML models for ticket classification, routing, and support automation. Develop intelligent systems for knowledge retrieval, response generation, and predictive analytics. Automate data workflows and create scalable ML pipelines from preprocessing to deployment. Monitor model performance, detect drift, and ensure ongoing accuracy and stability of AI systems. Partner with Product, Support, and Engineering teams to integrate ML solutions into helpdesk workflows. Own AI/ML projects end‑to‑end: from problem definition to production deployment and iteration. Share knowledge, conduct code reviews, and promote best practices across the team. Technical Requirements
4+ years of experience in Data Science or ML, with a track record of delivering production models. Experience with LLMs, prompt engineering, text classification, and machine learning fundamentals. Advanced programming skills in Python (pandas, numpy, scikit‑learn, CatBoost/XGBoost), writing clean code. Excellent SQL skills, confident with relational databases and query optimization. Experience deploying, monitoring, and maintaining ML models in production environments. Strong problem‑solving mindset, translating business requirements into ML solutions. Clear communicator who can explain complex models to technical and non‑technical stakeholders. Experience with APIs. Upper‑intermediate English (written & verbal). Pluses (Optional Experience)
Experience building RAG systems or knowledge retrieval applications. Familiarity with LangChain or similar LLM orchestration frameworks. Background in helpdesk, support operations, or MSP domain. Experience with vector databases (ChromaDB, Pinecone, Weaviate, pgvector). MLOps practices and tools (model versioning, CI/CD for ML). Experience with cloud platforms (Azure preferred). ETL/orchestration frameworks (Airflow, Prefect). Sentiment analysis and text mining applications. Hiring Process
Stages: Call, HR interview, Technical interview, Final interview with the client. What We Can Offer You
Stable and highly functioning processes with clear responsibilities. Independence to influence project and company‑wide decisions. A team of experts who create interesting products and enjoy free time together. Cover 50% of internal English courses and external professional courses, webinars, conferences. Individual development plan and mentoring from seniors and leaders. Referral bonus for recommending friends. 21 paid vacation days + 11 paid public holiday days. 5 paid sick leave days per year. Volunteer support and flexible working days. A Little More Information That You May Find Useful
Adaptation period lasts 3 months. Annual performance review using a skills map to track growth. Flexible working day with no boundaries. We are looking for like‑minded professionals who want to build technology that lasts and scales. Referrals increase your chances of interviewing at Softermii by 2x. Join Softermii and help us take software to the next level. ☀️ Of course, we have a referral bonus system. If you know anyone interested, share their telegram contact, and we’ll thank you with a bonus if we start working with them.
#J-18808-Ljbffr