Uber
Join us to apply for the
IT Operations Tech III
role at
Uber
in San Francisco, CA.
Position Summary Uber Engineering is a high‑performance culture marked by perseverance and hyperproductivity. We’re looking for team players with natural customer‑service intuition who can work harder, faster, and smarter while taking technical excellence to a whole new level. You should be excited about building a global transportation marketplace that spans a wide range of cities—from 100,000 to 10 million people in size—with unique regulatory, technical, and business requirements.
Responsibilities
Resolve escalated tickets
Complete manager‑assigned projects
Consistently demonstrate a positive customer‑service demeanor
Contribute to Global Tech Services and Service Desk initiatives
Apply advanced knowledge of key IT systems (Google, Okta, Box, AD)
Act as the escalation point for L1s and L2s
Produce internal and external documentation
Analyze Service Desk data for support trends and improvement opportunities
Ensure team procurement follows logistics team guidelines
Mentor junior team members
Train L1 & L2 technicians and deliver ongoing product‑specific training programs
Own the ongoing L2 training program, including development, documentation, scheduling, and implementation
Basic Qualifications
Ability to script and code (e.g., Python, Bash) to automate routine IT tasks and enhance operational efficiency
Familiarity with foundational AI concepts and practical experience with prompt engineering to leverage large language models for support and documentation tasks
Go‑to person for solving difficult issues; escalation point for L1 and L2s with highest‑level access to key systems
Content approval, writing, and training responsibilities
Strong communication and customer‑service skills; impeccable interpersonal abilities
Ability to respond to technology support issues at a moment’s notice and be on‑call as needed; constant monitoring of support queue and Slack channels
Provide prompt, confidential, and reliable technical support for a wide range of IT equipment and software (Google Apps, Slack, laptops, mobile phones, printers, network, cellular service, etc.)
Accurately manage crisis escalation and activate/eliminate to other support teams as appropriate
Provide direct feedback on issues impacting Uber employees to IT Engineering leadership
Act as the bridge between regional business leads, key stakeholders, and IT Engineering
May require domestic and international travel
Manage support coverage from 8 am to 5 pm; support is a 24x7 service
Perform any other duties as assigned
Preferred Qualifications
4+ years of IT experience
Minimum of 3‑4 years of experience with escalations, process efficiency, and Tier 3 support
Bachelor’s Degree in Computer Science or equivalent combination of education and experience
Expert knowledge with Windows, Linux, macOS, iOS, desktop/laptops, networking, and A/V equipment
Strong multitasking, time‑management, and project‑management skills
Strong problem‑solving, organization, and project‑management skills
Service‑oriented attitude with utmost discretion in handling sensitive/private technical issues
Ability to thrive in a lightning‑paced, highly technical environment
Demonstrably strong customer‑service experience
Ability to be on site and on‑call
Excellent verbal and written communication skills
Experience supporting mobile devices via AirWatch and Knox
Ability to communicate effectively with the local executive team and international IT Engineering teams
Ability to take initiative and work independently, as well as part of a team
Willingness to work after hours and weekends as required (on‑call)
Compensation & Benefits For San Francisco, CA based roles, the base hourly rate range for this role is $44.24 to $49.05 per hour. You will be eligible to participate in Uber’s bonus program, may be offered an equity award and other types of compensation, and will also be eligible for various benefits. More details can be found at
Uber Careers Benefits .
Seniority Level Not Applicable
Employment Type Full‑time
Job Function Information Technology
Industries Internet Marketplace Platforms
#J-18808-Ljbffr
IT Operations Tech III
role at
Uber
in San Francisco, CA.
Position Summary Uber Engineering is a high‑performance culture marked by perseverance and hyperproductivity. We’re looking for team players with natural customer‑service intuition who can work harder, faster, and smarter while taking technical excellence to a whole new level. You should be excited about building a global transportation marketplace that spans a wide range of cities—from 100,000 to 10 million people in size—with unique regulatory, technical, and business requirements.
Responsibilities
Resolve escalated tickets
Complete manager‑assigned projects
Consistently demonstrate a positive customer‑service demeanor
Contribute to Global Tech Services and Service Desk initiatives
Apply advanced knowledge of key IT systems (Google, Okta, Box, AD)
Act as the escalation point for L1s and L2s
Produce internal and external documentation
Analyze Service Desk data for support trends and improvement opportunities
Ensure team procurement follows logistics team guidelines
Mentor junior team members
Train L1 & L2 technicians and deliver ongoing product‑specific training programs
Own the ongoing L2 training program, including development, documentation, scheduling, and implementation
Basic Qualifications
Ability to script and code (e.g., Python, Bash) to automate routine IT tasks and enhance operational efficiency
Familiarity with foundational AI concepts and practical experience with prompt engineering to leverage large language models for support and documentation tasks
Go‑to person for solving difficult issues; escalation point for L1 and L2s with highest‑level access to key systems
Content approval, writing, and training responsibilities
Strong communication and customer‑service skills; impeccable interpersonal abilities
Ability to respond to technology support issues at a moment’s notice and be on‑call as needed; constant monitoring of support queue and Slack channels
Provide prompt, confidential, and reliable technical support for a wide range of IT equipment and software (Google Apps, Slack, laptops, mobile phones, printers, network, cellular service, etc.)
Accurately manage crisis escalation and activate/eliminate to other support teams as appropriate
Provide direct feedback on issues impacting Uber employees to IT Engineering leadership
Act as the bridge between regional business leads, key stakeholders, and IT Engineering
May require domestic and international travel
Manage support coverage from 8 am to 5 pm; support is a 24x7 service
Perform any other duties as assigned
Preferred Qualifications
4+ years of IT experience
Minimum of 3‑4 years of experience with escalations, process efficiency, and Tier 3 support
Bachelor’s Degree in Computer Science or equivalent combination of education and experience
Expert knowledge with Windows, Linux, macOS, iOS, desktop/laptops, networking, and A/V equipment
Strong multitasking, time‑management, and project‑management skills
Strong problem‑solving, organization, and project‑management skills
Service‑oriented attitude with utmost discretion in handling sensitive/private technical issues
Ability to thrive in a lightning‑paced, highly technical environment
Demonstrably strong customer‑service experience
Ability to be on site and on‑call
Excellent verbal and written communication skills
Experience supporting mobile devices via AirWatch and Knox
Ability to communicate effectively with the local executive team and international IT Engineering teams
Ability to take initiative and work independently, as well as part of a team
Willingness to work after hours and weekends as required (on‑call)
Compensation & Benefits For San Francisco, CA based roles, the base hourly rate range for this role is $44.24 to $49.05 per hour. You will be eligible to participate in Uber’s bonus program, may be offered an equity award and other types of compensation, and will also be eligible for various benefits. More details can be found at
Uber Careers Benefits .
Seniority Level Not Applicable
Employment Type Full‑time
Job Function Information Technology
Industries Internet Marketplace Platforms
#J-18808-Ljbffr