Triumph
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Legal Operations Manager
role at
Triumph
Position summary: The Legal Operations Manager supports a full range of responsibilities for the legal and contracting team in the Company’s Payments and Intelligence verticals. This role includes primary management and oversight of the contracting dashboard and staffing queue for contracts flow, interfacing with representatives in the department’s sales and credit groups to manage customer acquisition through the contracting process, and coordinating with the operations group in response to service of process and other legal requests. This role will work closely with General Counsel and other attorneys of the Company, as well as business stakeholders at all levels of the company.
Essential Duties & Responsibilities
Contracting Queue Management: Oversee the contracting dashboard and management queue in Salesforce and Docusign CLM.
Contracting Queue Management: Manage and oversee contracting queue and staffing, including contract generation and redlining, to adhere to departmental SLAs for contract managers and attorneys.
Contracting Queue Management: Coordinate with internal stakeholders (sales, operations, IT, credit, etc.) as related to contracting status and progress.
Contracting Queue Management: Develop and implement best practices and standard operating procedures to enhance the effectiveness of legal operations.
Legal Operations Responsibilities: Work with the Company’s attorneys and operational stakeholders in response to service of process items (subpoenas, etc.) related to the Company’s Payments and Intelligence divisions.
Legal Operations Responsibilities: Coordinate discovery related to litigation impacting the Company’s Payments and Intelligence divisions.
Legal Operations Responsibilities: Assist with other legal operational tasks as requested by the Company’s General Counsel or other Company attorneys.
Legal Process Improvement: Evaluate and streamline legal processes, procedures, and workflows to remove barriers to execution, improve efficiency and productivity.
Legal Process Improvement: Identify opportunities for automation and implement technology solutions to streamline legal operations.
Legal Process Improvement: Develop and implement best practices and standard operating procedures to enhance the effectiveness of legal operations.
Legal Process Improvement: Continuously monitor and assess process performance, identify bottlenecks, and propose enhancements.
Legal Project Management: Oversee legal projects and initiatives, ensuring timely execution and successful completion.
Legal Project Management: Define project goals, scope, timelines, and resource allocation in collaboration with legal teams.
Legal Project Management: Monitor project progress, identify risks and obstacles, and implement appropriate mitigation strategies.
Legal Project Management: Facilitate effective communication and collaboration among project stakeholders, including legal professionals, executives, and external partners.
Legal Project Management: Oversee projects, initiatives and other tasks that support the Legal team (e.g., SharePoint updates, time tracking, etc.).
Data Analytics and Reporting: Develop and maintain metrics, dashboards, and reports to track and analyze legal department performance.
Data Analytics and Reporting: Utilize data analytics to identify trends, patterns, and opportunities for improvement.
Data Analytics and Reporting: Provide actionable insights and recommendations to drive informed decision-making.
Other duties as assigned.
Experience & Education
Bachelor’s Degree in business or related field required
3-5 years of experience with legal contract operations and management in a corporate environment
Demonstrated ability to independently move projects forward by gaining the support needed from others while working in a cross-functional role
Proven track record of collaborating with groups (e.g., finance, operations, sales, IT) to set objectives and produce meaningful results
Strong understanding of legal operations, processes, and workflows
Experience with contracting processes and workflows preferred
Skills & Abilities Required
Excellent analytical, problem-solving, and communication skills
Proficient in business applications such as Microsoft Word and Excel, document management systems, and legal enterprise software
Strong change management skills; preferably experience in a global organization. Able to foster buy-in from different stakeholders, regardless of their position in the company and inspire others to embrace new ways of working.
Work Environment The work environment characteristics described here may be encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
Ability to work in a confined area.
Ability to sit at a computer terminal for an extended period of time. Occasional stooping or kneeling may be necessary.
While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear and use hands and fingers to operate a computer keyboard and telephone.
Specific vision abilities are required by this job due to computer work.
Light to moderate lifting is required.
Regular, predictable attendance is required.
We offer Medical, Dental, Vision, Paid Time Off, 401k and much more.
Go on. Do it. Apply Today!
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
#J-18808-Ljbffr
Legal Operations Manager
role at
Triumph
Position summary: The Legal Operations Manager supports a full range of responsibilities for the legal and contracting team in the Company’s Payments and Intelligence verticals. This role includes primary management and oversight of the contracting dashboard and staffing queue for contracts flow, interfacing with representatives in the department’s sales and credit groups to manage customer acquisition through the contracting process, and coordinating with the operations group in response to service of process and other legal requests. This role will work closely with General Counsel and other attorneys of the Company, as well as business stakeholders at all levels of the company.
Essential Duties & Responsibilities
Contracting Queue Management: Oversee the contracting dashboard and management queue in Salesforce and Docusign CLM.
Contracting Queue Management: Manage and oversee contracting queue and staffing, including contract generation and redlining, to adhere to departmental SLAs for contract managers and attorneys.
Contracting Queue Management: Coordinate with internal stakeholders (sales, operations, IT, credit, etc.) as related to contracting status and progress.
Contracting Queue Management: Develop and implement best practices and standard operating procedures to enhance the effectiveness of legal operations.
Legal Operations Responsibilities: Work with the Company’s attorneys and operational stakeholders in response to service of process items (subpoenas, etc.) related to the Company’s Payments and Intelligence divisions.
Legal Operations Responsibilities: Coordinate discovery related to litigation impacting the Company’s Payments and Intelligence divisions.
Legal Operations Responsibilities: Assist with other legal operational tasks as requested by the Company’s General Counsel or other Company attorneys.
Legal Process Improvement: Evaluate and streamline legal processes, procedures, and workflows to remove barriers to execution, improve efficiency and productivity.
Legal Process Improvement: Identify opportunities for automation and implement technology solutions to streamline legal operations.
Legal Process Improvement: Develop and implement best practices and standard operating procedures to enhance the effectiveness of legal operations.
Legal Process Improvement: Continuously monitor and assess process performance, identify bottlenecks, and propose enhancements.
Legal Project Management: Oversee legal projects and initiatives, ensuring timely execution and successful completion.
Legal Project Management: Define project goals, scope, timelines, and resource allocation in collaboration with legal teams.
Legal Project Management: Monitor project progress, identify risks and obstacles, and implement appropriate mitigation strategies.
Legal Project Management: Facilitate effective communication and collaboration among project stakeholders, including legal professionals, executives, and external partners.
Legal Project Management: Oversee projects, initiatives and other tasks that support the Legal team (e.g., SharePoint updates, time tracking, etc.).
Data Analytics and Reporting: Develop and maintain metrics, dashboards, and reports to track and analyze legal department performance.
Data Analytics and Reporting: Utilize data analytics to identify trends, patterns, and opportunities for improvement.
Data Analytics and Reporting: Provide actionable insights and recommendations to drive informed decision-making.
Other duties as assigned.
Experience & Education
Bachelor’s Degree in business or related field required
3-5 years of experience with legal contract operations and management in a corporate environment
Demonstrated ability to independently move projects forward by gaining the support needed from others while working in a cross-functional role
Proven track record of collaborating with groups (e.g., finance, operations, sales, IT) to set objectives and produce meaningful results
Strong understanding of legal operations, processes, and workflows
Experience with contracting processes and workflows preferred
Skills & Abilities Required
Excellent analytical, problem-solving, and communication skills
Proficient in business applications such as Microsoft Word and Excel, document management systems, and legal enterprise software
Strong change management skills; preferably experience in a global organization. Able to foster buy-in from different stakeholders, regardless of their position in the company and inspire others to embrace new ways of working.
Work Environment The work environment characteristics described here may be encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
Ability to work in a confined area.
Ability to sit at a computer terminal for an extended period of time. Occasional stooping or kneeling may be necessary.
While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear and use hands and fingers to operate a computer keyboard and telephone.
Specific vision abilities are required by this job due to computer work.
Light to moderate lifting is required.
Regular, predictable attendance is required.
We offer Medical, Dental, Vision, Paid Time Off, 401k and much more.
Go on. Do it. Apply Today!
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
#J-18808-Ljbffr