TD
Assistant Store Manager - Yonkers (Bilingual Spanish Preferred)
TD, Yonkers, New York, United States
Assistant Store Manager – Yonkers (Bilingual Spanish Preferred)
Location:
Yonkers, New York, United States
Hours:
40 hours per week
Pay:
$32.00 - $47.75 USD per hour
Job Overview:
The Assistant Store Manager is an experienced leader who manages day‑to‑day service, sales, and operational objectives in a store location. The role focuses on leading a team to grow and deepen customer relationships by delivering TD’s model of convenience, sales and advice, and differentiating with a personalized, connected experience.
Depth & Scope
Leads a team of advice and service colleagues in the achievement of individual and Store objectives that result in legendary Customer and colleague experience, and achievement of established performance goals
Provides day‑to‑day team leadership and work direction to ensure effective/efficient delivery of personalized/complex service and advice activities and/or solutions while maintaining compliance and regulatory guidelines
Leads the team in overseeing the most complex or diverse sales advice activities that entail multiple step processes involving numerous systems, partners and complexity
Requires knowledge and understanding of financial concepts, a broad range of products, services and tools, business and process management acumen aligned with TD's consultative approach with Customers to deliver end‑to‑end advice: building trust, consultative support, and proactive insights & recommendations
Responsible for driving and reinforcing Advice activities/capability for the team through continued observation, coaching, oversight, and communication ensuring the team offers proactive advice by making product recommendations, highlighting product features and benefits based on Customer needs
Possesses comprehensive knowledge of the local market, competitive offers, and economic trends to support advice recommendations that support Customer financial empowerment
Effectively handles critical and/high‑risk issues, determining the most appropriate course of action for resolution
Drives Advice Behaviors within the team by coaching and developing a team to deliver exceptional service by exceeding Customer expectations
Leads and coaches advisory team on advice‑giving strategies and overall product and services acumen
Establishes work direction and role ownership on delivering advice as well as achieving daily/quarterly/annual objectives
Delivers end‑to‑end advice to Customers by providing information and tools for financial management that help Customers achieve their goals, and provides real‑time insights
Contributes to the achievement of business objectives by identifying advice opportunities and referrals, enabling business growth
Actively participates in community events, promoting the TD Brand while servicing the needs of the community
Connects with Customers/Prospects, provides financial advice, and deepens relationships through lead management activities, including creation & management of Self‑Generated Leads, Partner/Retail Referral Leads or Campaign Leads, Customer outreach (Outbound Calls, Relay SMS), appointment setting/hosting, and Lead prioritization
Education & Experience
Undergraduate degree or equivalent experience
2+ years experience working with customers and/or sales in any capacity or equivalent
Supervisory or leadership experience preferred
Demonstrated ability to provide Legendary Customer Service
Strong verbal and written communication skills
Sales and Operational Management skills
Ability to manage competing priorities
Previous consumer and residential lending experience preferred
Proficient in Microsoft Office
Knowledge of banking products and services preferred
Demonstrated organization, interpersonal, communication and decision‑making skills
Shows proficiency with expense management
Notary License (Preferred)
Must maintain an active registration status with NMLS upon hire to engage in conversations about loan products, facilitates the application intake
Customer Accountabilities
Creates an environment where the team interacts with Customers in a warm and engaging manner, actively listening, and asking clarifying questions
Contributes to the achievement of business objectives by proactively attracting, acquiring and retaining Customers, advice opportunities and referrals, to increase profitability and enable business growth
Establishes and supports strong partnership between colleagues that handle Customer day‑to‑day transactions and platform bankers and partners for effective referrals
Leads and reinforces Customer service activities; Supports Customers through challenging times and life events, demonstrating knowledge and financial expertise of products and services to help align the Customer to the best product/service to meet and exceed their needs
Responsible for maintaining optimal colleague scheduling to ensure Customer demands and compliance requirements are met
Acts as an escalation point for Customer problem resolution – identifies how to prevent the problem from happening and educates the Customer
Creates personal experiences by getting to know each Customer's needs to help turn their goals into reality
Understands and supports the Bank's Customer Service Strategy
Considers the impact of decisions on the well‑being of TD, its Customers, and stakeholders
Provides the highest level of Customer service when dealing with internal partners, vendors, and Customers
Proactively adheres to professional and inviting space in all common areas of the Store, adhering to premises, marketing, and regulatory guidelines; ensures lobby and frontline meet internal/external policies and regulatory requirements
Shareholder Accountabilities
Leads and drives operational compliance of all Store operations including teller and platform operations
Leads the team in completing day‑to‑day processes/transactions/activities and oversees completion and quality of work
Ensures the Store operates efficiently by adhering to the bank's policies and procedures and by passing all audits
May perform daily store operation activities including account maintenance, wire transfers, store opening and closing, and cash management
Develops/leads Store in Operational Excellence plan
Vault Management, including monthly vault and drawer audits
Identifies and mitigates risk and proactively audits for adherence to compliance, policies and procedures and overall operational soundness of the Store
Understands and applies operating policies and procedures
Supports the timely and accurate completion of business processes and procedures
Escalates non‑standard or high‑risk transactions/activities as necessary
Ensures documentation that is prepared/completed is accurate and properly reflects Customer/business intentions and is consistent with relevant rules/regulations
Supports and participates in process improvement opportunities
Ensures necessary due diligence to support the accuracy of all Customer transactions/activities
Proficiency, understanding, compliance with the Bank Code of Conduct
Employee/Team Accountabilities
Leads and supports a high performing team; provides ongoing feedback, performance reviews, coaching and development, ensuring performance management activities are undertaken
Leads, reinforces, and embeds TD's shared commitments
Contributes to the process of setting performance objectives for the team; tracks, monitors and effectively addresses and/or rewards performance in a timely manner
Ensures colleagues comply with all TD BFG policies, procedures, and guidelines of conduct (regarding Customer interactions, products, and services, etc.)
Shares knowledge, information, skills, and subject matter expertise among the team and ensures the timely communication of issues and encourages good working relationships with partners and other teams
Supports an environment where team freely escalates business challenges; facilitates change through positive reinforcement of milestones and successes
Participates in the recruitment and selection process for all hires to ensure a highly diverse, qualified workforce to achieve business objectives
Promotes a fair and equitable environment that supports a diverse workforce and encourages the team to achieve common goals and objectives
Acts as a brand champion for your business area/function and the bank, both internally and/or externally
Physical Requirements Performing sedentary work – Continuous Performing multiple tasks – Continuous Operating standard office equipment – Continuous Responding quickly to sounds – Continuous Sitting – Frequent Standing – Frequent Walking – Frequent Moving safely in confined spaces – Occasional Lifting/Carrying (under 25 lbs.) – Occasional Lifting/Carrying (over 25 lbs.) – Occasional Squatting – Occasional Bending – Occasional Kneeling – Occasional Crawling – Occasional Climbing – Occasional Reaching overhead – Occasional Reaching forward – Occasional Pushing – Occasional Pulling – Occasional Twisting – Occasional Concentrating for long periods of time – Continuous Applying common sense to deal with problems involving standardized situations – Continuous Reading, writing and comprehending instructions – Continuous Adding, subtracting, multiplying and dividing – Continuous
Who We Are TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
Our Total Rewards Package Base salary and variable compensation/incentive awards (eligibility for cash and/or equity incentive awards) are part of the package. Additional benefits include health and well‑being benefits, savings and retirement programs, paid time off (Vacation PTO, Flex PTO, Holiday PTO), banking benefits and discounts, career development, and reward and recognition.
Additional Information We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development Regular career, development, and performance conversations with your manager, access to an online learning platform and mentoring programs to help you unlock future opportunities.
Training & Onboarding Training and onboarding sessions will ensure that you’ve got everything you need to succeed in your new role.
Interview Process We’ll reach out to candidates of interest to schedule an interview and communicate outcomes by email or phone call.
Accommodation TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com.
#J-18808-Ljbffr
Yonkers, New York, United States
Hours:
40 hours per week
Pay:
$32.00 - $47.75 USD per hour
Job Overview:
The Assistant Store Manager is an experienced leader who manages day‑to‑day service, sales, and operational objectives in a store location. The role focuses on leading a team to grow and deepen customer relationships by delivering TD’s model of convenience, sales and advice, and differentiating with a personalized, connected experience.
Depth & Scope
Leads a team of advice and service colleagues in the achievement of individual and Store objectives that result in legendary Customer and colleague experience, and achievement of established performance goals
Provides day‑to‑day team leadership and work direction to ensure effective/efficient delivery of personalized/complex service and advice activities and/or solutions while maintaining compliance and regulatory guidelines
Leads the team in overseeing the most complex or diverse sales advice activities that entail multiple step processes involving numerous systems, partners and complexity
Requires knowledge and understanding of financial concepts, a broad range of products, services and tools, business and process management acumen aligned with TD's consultative approach with Customers to deliver end‑to‑end advice: building trust, consultative support, and proactive insights & recommendations
Responsible for driving and reinforcing Advice activities/capability for the team through continued observation, coaching, oversight, and communication ensuring the team offers proactive advice by making product recommendations, highlighting product features and benefits based on Customer needs
Possesses comprehensive knowledge of the local market, competitive offers, and economic trends to support advice recommendations that support Customer financial empowerment
Effectively handles critical and/high‑risk issues, determining the most appropriate course of action for resolution
Drives Advice Behaviors within the team by coaching and developing a team to deliver exceptional service by exceeding Customer expectations
Leads and coaches advisory team on advice‑giving strategies and overall product and services acumen
Establishes work direction and role ownership on delivering advice as well as achieving daily/quarterly/annual objectives
Delivers end‑to‑end advice to Customers by providing information and tools for financial management that help Customers achieve their goals, and provides real‑time insights
Contributes to the achievement of business objectives by identifying advice opportunities and referrals, enabling business growth
Actively participates in community events, promoting the TD Brand while servicing the needs of the community
Connects with Customers/Prospects, provides financial advice, and deepens relationships through lead management activities, including creation & management of Self‑Generated Leads, Partner/Retail Referral Leads or Campaign Leads, Customer outreach (Outbound Calls, Relay SMS), appointment setting/hosting, and Lead prioritization
Education & Experience
Undergraduate degree or equivalent experience
2+ years experience working with customers and/or sales in any capacity or equivalent
Supervisory or leadership experience preferred
Demonstrated ability to provide Legendary Customer Service
Strong verbal and written communication skills
Sales and Operational Management skills
Ability to manage competing priorities
Previous consumer and residential lending experience preferred
Proficient in Microsoft Office
Knowledge of banking products and services preferred
Demonstrated organization, interpersonal, communication and decision‑making skills
Shows proficiency with expense management
Notary License (Preferred)
Must maintain an active registration status with NMLS upon hire to engage in conversations about loan products, facilitates the application intake
Customer Accountabilities
Creates an environment where the team interacts with Customers in a warm and engaging manner, actively listening, and asking clarifying questions
Contributes to the achievement of business objectives by proactively attracting, acquiring and retaining Customers, advice opportunities and referrals, to increase profitability and enable business growth
Establishes and supports strong partnership between colleagues that handle Customer day‑to‑day transactions and platform bankers and partners for effective referrals
Leads and reinforces Customer service activities; Supports Customers through challenging times and life events, demonstrating knowledge and financial expertise of products and services to help align the Customer to the best product/service to meet and exceed their needs
Responsible for maintaining optimal colleague scheduling to ensure Customer demands and compliance requirements are met
Acts as an escalation point for Customer problem resolution – identifies how to prevent the problem from happening and educates the Customer
Creates personal experiences by getting to know each Customer's needs to help turn their goals into reality
Understands and supports the Bank's Customer Service Strategy
Considers the impact of decisions on the well‑being of TD, its Customers, and stakeholders
Provides the highest level of Customer service when dealing with internal partners, vendors, and Customers
Proactively adheres to professional and inviting space in all common areas of the Store, adhering to premises, marketing, and regulatory guidelines; ensures lobby and frontline meet internal/external policies and regulatory requirements
Shareholder Accountabilities
Leads and drives operational compliance of all Store operations including teller and platform operations
Leads the team in completing day‑to‑day processes/transactions/activities and oversees completion and quality of work
Ensures the Store operates efficiently by adhering to the bank's policies and procedures and by passing all audits
May perform daily store operation activities including account maintenance, wire transfers, store opening and closing, and cash management
Develops/leads Store in Operational Excellence plan
Vault Management, including monthly vault and drawer audits
Identifies and mitigates risk and proactively audits for adherence to compliance, policies and procedures and overall operational soundness of the Store
Understands and applies operating policies and procedures
Supports the timely and accurate completion of business processes and procedures
Escalates non‑standard or high‑risk transactions/activities as necessary
Ensures documentation that is prepared/completed is accurate and properly reflects Customer/business intentions and is consistent with relevant rules/regulations
Supports and participates in process improvement opportunities
Ensures necessary due diligence to support the accuracy of all Customer transactions/activities
Proficiency, understanding, compliance with the Bank Code of Conduct
Employee/Team Accountabilities
Leads and supports a high performing team; provides ongoing feedback, performance reviews, coaching and development, ensuring performance management activities are undertaken
Leads, reinforces, and embeds TD's shared commitments
Contributes to the process of setting performance objectives for the team; tracks, monitors and effectively addresses and/or rewards performance in a timely manner
Ensures colleagues comply with all TD BFG policies, procedures, and guidelines of conduct (regarding Customer interactions, products, and services, etc.)
Shares knowledge, information, skills, and subject matter expertise among the team and ensures the timely communication of issues and encourages good working relationships with partners and other teams
Supports an environment where team freely escalates business challenges; facilitates change through positive reinforcement of milestones and successes
Participates in the recruitment and selection process for all hires to ensure a highly diverse, qualified workforce to achieve business objectives
Promotes a fair and equitable environment that supports a diverse workforce and encourages the team to achieve common goals and objectives
Acts as a brand champion for your business area/function and the bank, both internally and/or externally
Physical Requirements Performing sedentary work – Continuous Performing multiple tasks – Continuous Operating standard office equipment – Continuous Responding quickly to sounds – Continuous Sitting – Frequent Standing – Frequent Walking – Frequent Moving safely in confined spaces – Occasional Lifting/Carrying (under 25 lbs.) – Occasional Lifting/Carrying (over 25 lbs.) – Occasional Squatting – Occasional Bending – Occasional Kneeling – Occasional Crawling – Occasional Climbing – Occasional Reaching overhead – Occasional Reaching forward – Occasional Pushing – Occasional Pulling – Occasional Twisting – Occasional Concentrating for long periods of time – Continuous Applying common sense to deal with problems involving standardized situations – Continuous Reading, writing and comprehending instructions – Continuous Adding, subtracting, multiplying and dividing – Continuous
Who We Are TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
Our Total Rewards Package Base salary and variable compensation/incentive awards (eligibility for cash and/or equity incentive awards) are part of the package. Additional benefits include health and well‑being benefits, savings and retirement programs, paid time off (Vacation PTO, Flex PTO, Holiday PTO), banking benefits and discounts, career development, and reward and recognition.
Additional Information We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development Regular career, development, and performance conversations with your manager, access to an online learning platform and mentoring programs to help you unlock future opportunities.
Training & Onboarding Training and onboarding sessions will ensure that you’ve got everything you need to succeed in your new role.
Interview Process We’ll reach out to candidates of interest to schedule an interview and communicate outcomes by email or phone call.
Accommodation TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com.
#J-18808-Ljbffr