Aspen Skiing Company
In Room Dining Captain - The Little Nell
Location: Snowmass Village, CO
Salary: $20.00-$26.00
Company Description
The Little Nell is Aspen’s only Five‑Star, Five‑Diamond, ski‑in/ski‑out hotel, featuring luxurious amenities, personalized service, breathtaking mountain views, renowned dining, spacious accommodations, and unparalleled access to America’s most famous mountain town.
A Relais & Châteaux resort, The Little Nell is consistently recognized for its award‑winning wine and culinary programs and dedicated service. The property boasts a variety of amenities, including two restaurants, three bars, a wine cellar and a speakeasy. The new Spa at The Little Nell is rooted in ‘The Aspen Idea’ – a holistic lifestyle philosophy that integrates mind, body, and spirit. During ski season, guests have access to a slopeside ski concierge and numerous winter adventures. In summer months, guests enjoy lush gardens along with off‑road adventures, stargazing, fly fishing and mountaintop yoga; plus, a pool, hot tub and health center year‑round. The Little Nell has been acknowledged with numerous awards for decades including being named a Forbes Five‑Star hotel since 1995, a AAA Five‑Star hotel since 1991, a Wine Spectator Grand Award winner since 1997, recognition as one of America’s 100 Best Wine Restaurants from Wine Enthusiast and frequently nominated for its Outstanding Wine Program by the James Beard Foundation.
Job Description
Position Summary
The In‑Room Dining Captain oversees the daily operations of the in‑room dining service, ensuring exceptional guest experiences through efficient order management, quality control, and team leadership. This position reports to the In Room Dining Manager.
Job Posting Deadline
Applications for this position will be accepted until December 28, 2025.
Essential Job Functions / Key Job Responsibilities
Supervise and coordinate the daily operations of the in‑room dining service
Ensure all orders are prepared, delivered, and presented according to hotel standards
Train, mentor, and support in‑room dining servers to maintain exceptional service quality
Monitor guest orders and special requests to ensure accuracy and satisfaction
Assist with taking orders, delivering food, and setting up in‑room dining experiences as needed
Maintain cleanliness, organization, and proper stocking of in‑room dining areas
Handle guest concerns and resolve service issues promptly and professionally
Collaborate with the kitchen and other departments to ensure seamless service
Conduct regular quality checks on food presentation, temperature, and overall guest experience
Oversee the collection and retrieval of trays and dining equipment from guest rooms and hallways
Maintain records of in‑room dining transactions, inventory, and team performance
Uphold hotel policies, safety standards, and brand service guidelines at all times
Other duties as assigned
Qualifications
Education & Experience Requirements
High School Diploma or equivalent preferred
3‑4 years experience with Food and Beverage
Knowledge, Skills & Abilities
Strong knowledge of food and beverage menus, including preparation and presentation standards
Proficiency in point‑of‑sale (POS) systems and order‑taking procedures
Knowledge of hotel policies, services, and room layouts to assist guests effectively
Excellent communication skills for interacting with guests, servers, kitchen staff, and telephone
Strong organizational skills to manage orders and ensure timely service
Knowledgeable of 5‑star standards
Ability to handle guest complaints and service issues in a professional manner
In‑depth knowledge of food safety, sanitation standards, and health regulations
Strong problem‑solving skills to address service challenges and guest requests
Strong leadership and interpersonal skills to foster a collaborative team environment
Attention to detail in ensuring order accuracy and quality of service
Ability to remain calm and composed under pressure or during peak service times
Ability to prioritize tasks and manage multiple orders simultaneously
Ability to delegate and supervise effectively
Ability to lead, train, and motivate a team to deliver high‑quality service
Good command of the English language
Additional Information
Work Environment & Physical Demands: Ability to reach, crouch, kneel, stand, walk or be on your feet for extended periods of time. Regularly work in wet, hot, and humid conditions for extended periods of time and may be required to walk on slippery and uneven surfaces. Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance.
Job Benefits
Health, Dental and Vision Insurance Programs
Flexible Spending Account Programs
Life Insurance Programs
Paid Time Off Programs
Paid Leave Programs
401(k) Savings Plan
Employee Ski Pass and Dependent Ski Passes
Other company perks
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of this job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970‑300‑7700.
Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. We encourage diverse points of view which allows us to develop innovative solutions to the ever‑evolving world of work. Aspen One participates in E‑Verify.
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Salary: $20.00-$26.00
Company Description
The Little Nell is Aspen’s only Five‑Star, Five‑Diamond, ski‑in/ski‑out hotel, featuring luxurious amenities, personalized service, breathtaking mountain views, renowned dining, spacious accommodations, and unparalleled access to America’s most famous mountain town.
A Relais & Châteaux resort, The Little Nell is consistently recognized for its award‑winning wine and culinary programs and dedicated service. The property boasts a variety of amenities, including two restaurants, three bars, a wine cellar and a speakeasy. The new Spa at The Little Nell is rooted in ‘The Aspen Idea’ – a holistic lifestyle philosophy that integrates mind, body, and spirit. During ski season, guests have access to a slopeside ski concierge and numerous winter adventures. In summer months, guests enjoy lush gardens along with off‑road adventures, stargazing, fly fishing and mountaintop yoga; plus, a pool, hot tub and health center year‑round. The Little Nell has been acknowledged with numerous awards for decades including being named a Forbes Five‑Star hotel since 1995, a AAA Five‑Star hotel since 1991, a Wine Spectator Grand Award winner since 1997, recognition as one of America’s 100 Best Wine Restaurants from Wine Enthusiast and frequently nominated for its Outstanding Wine Program by the James Beard Foundation.
Job Description
Position Summary
The In‑Room Dining Captain oversees the daily operations of the in‑room dining service, ensuring exceptional guest experiences through efficient order management, quality control, and team leadership. This position reports to the In Room Dining Manager.
Job Posting Deadline
Applications for this position will be accepted until December 28, 2025.
Essential Job Functions / Key Job Responsibilities
Supervise and coordinate the daily operations of the in‑room dining service
Ensure all orders are prepared, delivered, and presented according to hotel standards
Train, mentor, and support in‑room dining servers to maintain exceptional service quality
Monitor guest orders and special requests to ensure accuracy and satisfaction
Assist with taking orders, delivering food, and setting up in‑room dining experiences as needed
Maintain cleanliness, organization, and proper stocking of in‑room dining areas
Handle guest concerns and resolve service issues promptly and professionally
Collaborate with the kitchen and other departments to ensure seamless service
Conduct regular quality checks on food presentation, temperature, and overall guest experience
Oversee the collection and retrieval of trays and dining equipment from guest rooms and hallways
Maintain records of in‑room dining transactions, inventory, and team performance
Uphold hotel policies, safety standards, and brand service guidelines at all times
Other duties as assigned
Qualifications
Education & Experience Requirements
High School Diploma or equivalent preferred
3‑4 years experience with Food and Beverage
Knowledge, Skills & Abilities
Strong knowledge of food and beverage menus, including preparation and presentation standards
Proficiency in point‑of‑sale (POS) systems and order‑taking procedures
Knowledge of hotel policies, services, and room layouts to assist guests effectively
Excellent communication skills for interacting with guests, servers, kitchen staff, and telephone
Strong organizational skills to manage orders and ensure timely service
Knowledgeable of 5‑star standards
Ability to handle guest complaints and service issues in a professional manner
In‑depth knowledge of food safety, sanitation standards, and health regulations
Strong problem‑solving skills to address service challenges and guest requests
Strong leadership and interpersonal skills to foster a collaborative team environment
Attention to detail in ensuring order accuracy and quality of service
Ability to remain calm and composed under pressure or during peak service times
Ability to prioritize tasks and manage multiple orders simultaneously
Ability to delegate and supervise effectively
Ability to lead, train, and motivate a team to deliver high‑quality service
Good command of the English language
Additional Information
Work Environment & Physical Demands: Ability to reach, crouch, kneel, stand, walk or be on your feet for extended periods of time. Regularly work in wet, hot, and humid conditions for extended periods of time and may be required to walk on slippery and uneven surfaces. Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance.
Job Benefits
Health, Dental and Vision Insurance Programs
Flexible Spending Account Programs
Life Insurance Programs
Paid Time Off Programs
Paid Leave Programs
401(k) Savings Plan
Employee Ski Pass and Dependent Ski Passes
Other company perks
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of this job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970‑300‑7700.
Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. We encourage diverse points of view which allows us to develop innovative solutions to the ever‑evolving world of work. Aspen One participates in E‑Verify.
#J-18808-Ljbffr