Etched
Field Application Engineer (Datacenter Hardware)
Etched, San Jose, California, United States, 95199
Field Application Engineer (Datacenter Hardware)
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This range is provided by Etched. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $180,000.00/yr - $250,000.00/yr
Additional compensation types Annual Bonus and Stock options
Direct message the job poster from Etched
Etched is building the world’s first AI inference system purpose‑built for transformers, delivering order‑of‑magnitude improvements in performance, cost, and latency over GPU‑based solutions. Our purpose‑built ASICs and tightly integrated systems enable entirely new classes of AI products, from real‑time video generation to deeply parallel reasoning agents. Backed by hundreds of millions of dollars from leading investors and built by world‑class engineers, Etched is redefining the infrastructure layer for the fastest‑growing industry in history.
Job Summary As a Field Applications Engineer for Datacenter and AI Systems, you will serve as a deeply technical, customer‑facing expert supporting the deployment, scaling, and operation of Etched AI accelerators and systems in production datacenter environments. This role sits at the intersection of hardware, software, networking, and distributed AI workloads, working directly with cloud providers, AI labs, and enterprise customers.
You will be responsible for guiding customers from early system design through large‑scale rollout, troubleshooting complex cross‑stack issues, validating performance, and ensuring successful production deployments. You will also act as a critical feedback loop between the field and Etched’s internal silicon, systems, and software teams, shaping product direction based on real‑world customer needs.
This role is ideal for engineers who enjoy hands‑on debugging, working in live datacenter environments, and helping customers deploy cutting‑edge AI infrastructure at scale.
Key responsibilities
Support customers through the full lifecycle of Etched system deployments, from early architecture discussions to production rollout and scaling
Work hands‑on with large‑scale datacenter environments to bring up, validate, and debug Etched accelerator‑based systems
Design, validate, and troubleshoot high‑performance networking solutions for AI systems, including Ethernet‑based low‑latency fabrics
Diagnose performance, reliability, and integration issues across hardware, firmware, drivers, operating systems, and networking stacks
Collaborate closely with customer engineering teams on system bring‑up, benchmarking, and distributed workload validation
Build, configure, and maintain lab and customer environments for testing, qualification, and debugging
Partner with internal silicon, systems, firmware, and software teams to resolve field issues and communicate customer requirements
Produce clear technical documentation, issue reports, and status updates for both customers and internal stakeholders
Translate customer feedback and field observations into actionable insights that influence product roadmaps and system improvements
Mentor and support junior field engineers as the organization scales
Travel up to approximately 20 percent to support onsite customer engagements, deployments, and technical reviews
You may be a good fit if you have
Experience supporting datacenter customers in systems, networking, AI infrastructure, or field engineering roles
Strong understanding of networking fundamentals, including TCP/IP, RDMA, and low‑latency Ethernet
Hands‑on experience with high‑speed networking technologies such as 100GbE and 400GbE
Deep experience with Linux system installation, configuration, debugging, and performance tuning
Background working with distributed systems and large‑scale compute clusters
Familiarity with AI and machine learning workloads, frameworks, and performance characteristics
Understanding of server architectures, system bring‑up processes, remote management, and datacenter operations
Proven ability to debug complex, cross‑stack issues involving tight hardware and software interactions
Strong written and verbal communication skills, particularly when explaining complex technical topics to customers and partners
Ability to operate independently, manage multiple priorities, and drive issues to resolution in fast‑moving environments
Benefits
Full medical, dental, and vision packages with generous premium coverage
Housing subsidy of $2,000 per month for employees living within walking distance of the office
Daily lunch and dinner provided in the office
Relocation support for those moving to West San Jose
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Sales and Business Development
Industries: Computer Hardware Manufacturing
Referrals increase your chances of interviewing at Etched by 2x
Sign in to set job alerts for “Field Application Engineer” roles. #J-18808-Ljbffr
Get AI-powered advice on this job and more exclusive features.
This range is provided by Etched. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $180,000.00/yr - $250,000.00/yr
Additional compensation types Annual Bonus and Stock options
Direct message the job poster from Etched
Etched is building the world’s first AI inference system purpose‑built for transformers, delivering order‑of‑magnitude improvements in performance, cost, and latency over GPU‑based solutions. Our purpose‑built ASICs and tightly integrated systems enable entirely new classes of AI products, from real‑time video generation to deeply parallel reasoning agents. Backed by hundreds of millions of dollars from leading investors and built by world‑class engineers, Etched is redefining the infrastructure layer for the fastest‑growing industry in history.
Job Summary As a Field Applications Engineer for Datacenter and AI Systems, you will serve as a deeply technical, customer‑facing expert supporting the deployment, scaling, and operation of Etched AI accelerators and systems in production datacenter environments. This role sits at the intersection of hardware, software, networking, and distributed AI workloads, working directly with cloud providers, AI labs, and enterprise customers.
You will be responsible for guiding customers from early system design through large‑scale rollout, troubleshooting complex cross‑stack issues, validating performance, and ensuring successful production deployments. You will also act as a critical feedback loop between the field and Etched’s internal silicon, systems, and software teams, shaping product direction based on real‑world customer needs.
This role is ideal for engineers who enjoy hands‑on debugging, working in live datacenter environments, and helping customers deploy cutting‑edge AI infrastructure at scale.
Key responsibilities
Support customers through the full lifecycle of Etched system deployments, from early architecture discussions to production rollout and scaling
Work hands‑on with large‑scale datacenter environments to bring up, validate, and debug Etched accelerator‑based systems
Design, validate, and troubleshoot high‑performance networking solutions for AI systems, including Ethernet‑based low‑latency fabrics
Diagnose performance, reliability, and integration issues across hardware, firmware, drivers, operating systems, and networking stacks
Collaborate closely with customer engineering teams on system bring‑up, benchmarking, and distributed workload validation
Build, configure, and maintain lab and customer environments for testing, qualification, and debugging
Partner with internal silicon, systems, firmware, and software teams to resolve field issues and communicate customer requirements
Produce clear technical documentation, issue reports, and status updates for both customers and internal stakeholders
Translate customer feedback and field observations into actionable insights that influence product roadmaps and system improvements
Mentor and support junior field engineers as the organization scales
Travel up to approximately 20 percent to support onsite customer engagements, deployments, and technical reviews
You may be a good fit if you have
Experience supporting datacenter customers in systems, networking, AI infrastructure, or field engineering roles
Strong understanding of networking fundamentals, including TCP/IP, RDMA, and low‑latency Ethernet
Hands‑on experience with high‑speed networking technologies such as 100GbE and 400GbE
Deep experience with Linux system installation, configuration, debugging, and performance tuning
Background working with distributed systems and large‑scale compute clusters
Familiarity with AI and machine learning workloads, frameworks, and performance characteristics
Understanding of server architectures, system bring‑up processes, remote management, and datacenter operations
Proven ability to debug complex, cross‑stack issues involving tight hardware and software interactions
Strong written and verbal communication skills, particularly when explaining complex technical topics to customers and partners
Ability to operate independently, manage multiple priorities, and drive issues to resolution in fast‑moving environments
Benefits
Full medical, dental, and vision packages with generous premium coverage
Housing subsidy of $2,000 per month for employees living within walking distance of the office
Daily lunch and dinner provided in the office
Relocation support for those moving to West San Jose
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Sales and Business Development
Industries: Computer Hardware Manufacturing
Referrals increase your chances of interviewing at Etched by 2x
Sign in to set job alerts for “Field Application Engineer” roles. #J-18808-Ljbffr