Alarm.com
Technical Program Manager New Boston, Massachusetts
Alarm.com, Boston, Massachusetts, us, 02298
Alarm.com powers millions of homes and businesses through a cloud platform that integrates security systems, cameras, IoT devices, and partner ecosystems into a unified, reliable experience. Our engineering organization spans embedded systems, cloud services, distributed infrastructure, and large‑scale partner integrations.
Role Summary The Strategic Partner Excellence (SPX) function drives the technical and operational success of Alarm.com ’s most important SaaS partnerships. We are hiring a
Technical Program Manager
to lead cross‑team execution, ensure partner‑facing systems operate reliably at scale, and help shape a unified, reusable platform for partner integrations.
This role requires strong technical fluency, excellent program leadership skills, and the ability to coordinate across Product, Engineering, Operations, and Support. You won’t write code, but you will deeply understand how distributed systems interact, how APIs and event flows behave, and what true partner success looks like in production.
How This Role Creates Impact You will provide structure, clarity, and execution leadership across partner initiatives by:
Driving partner discovery, scope alignment, and shared understanding across teams
Translating partner requirements into actionable technical plans and sequencing
Creating alignment across multiple engineering teams and ensuring dependencies are well understood
Defining the requirements for the monitoring, alerting, and operational insights needed for partner health
Establishing success metrics that go beyond SLAs to represent real customer and partner outcomes
Ensuring the right teams own the right work and that partner commitments are predictable and durable
This is an individual‑contributor position. You will lead programs and influence teams across Engineering, Product, and Operations, but you will not manage direct reports. Your leadership comes through clarity, alignment, decision facilitation, and cross‑team coordination.
What You’ll Do
Lead multi‑team engineering programs that deliver partner‑facing capabilities, improvements, and operational maturity
Build and maintain integrated plans—scope, milestones, risks, dependencies, metrics
Run effective execution cadences (stand‑ups, risk reviews, dependency syncs) without unnecessary process
Identify risks early and drive trade‑off and sequencing discussions with engineering and product leaders
Technical Alignment & Requirements
Partner with Tech Leads and Architects to ensure technical direction is feasible, aligned, and well understood
Work with Product Managers to clarify partner requirements and translate them into actionable engineering work
Document technical decisions, assumptions, integration models, and architectural impacts
Operational Excellence
Work with DevOps and engineering teams to define requirements for monitoring, alerting, observability, and readiness checks
Coordinate incident communication and escalation workflows with support and engineering teams
Define and drive adoption of partner success metrics (beyond uptime/SLA), helping Product identify and operationalize the right indicators
Cross‑Functional Alignment
Align engineering, product, QA, support, and operations teams around shared partner outcomes
Provide clear, concise status updates and risk summaries to all levels of the organization
Build strong relationships across teams to enable smooth delivery and predictable partner success
Scaling the Partner Delivery Model
Contribute to SPX’s operating model—roles, boundaries, and engagement patterns with other teams
Help establish repeatable frameworks for onboarding and supporting future partners
Identify long‑term opportunities for centralized ownership of systems that improve partner reliability and accountability
Qualifications Required
Typically 5–10+ years of experience in technical program management or engineering roles working on complex distributed systems. We are open to candidates at different levels of seniority depending on program scope, independence, and technical depth.
Proven ability to lead multi‑team programs with evolving requirements
Strong understanding of APIs, event flows, data models, and system interactions
Strong communication, planning, documentation, and stakeholder alignment skills
Ability to drive alignment and clarity across engineering, product, operations, and support teams
Willingness to travel ~20–25%
Preferred
Experience working with SaaS partners, enterprise integrations, IoT systems, or large‑scale distributed platforms
Experience with observability, operational readiness, and incident management practices
Experience helping shape new processes or operating models in a growing organization
Experience making priority and sequencing decisions under time constraints while safeguarding long‑term architecture integrity
The Impact You’ll Have
You directly influence the success of mission‑critical SaaS partners
You work across engineering, product, operations, and support to deliver real, measurable impact
You help define operational and product success metrics that shape how partners experience the platform. You build repeatable models and practices that scale across multiple future partners
You play a highly visible, technically challenging role at the intersection of platform evolution and partner growth
Please note that sponsorship of new applicants for employment authorization, or any other immigration‑related support, is not available for this position at this time.
WHY WORK FOR ALARM.COM?
Collaborate with outstanding people : We hire only the best. Our standards are high and our employees enjoy working alongside other high‑achievers.
Make an immediate impact : New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You’re empowered to perform as soon as you join the Alarm.com team!
Gain well rounded experience : Alarm.com offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
Focus on fun : Alarm.com places high value on our team culture. We even have a committee dedicated to hosting a stand‑out holiday party, happy hours, and other fun corporate events.
Alarm.com values working together and collaborating in person. Our employees work from the office four days a week.
COMPANY INFO Alarm.com is the leading cloud‑based platform for smart security and the Internet of Things. More than 7.6 million home and business owners depend on our solutions every day to make their properties safer, smarter, and more efficient. And every day, we’re innovating new technologies in rapidly evolving spaces including AI, video analytics, facial recognition, machine learning, energy analytics, and more. We’re seeking those who are passionate about creating change through technology and who want to make a lasting impact on the world around them.
Alarm.com offers competitive pay and benefits inclusive of subsidized medical plan options, an HSA with generous company contribution, a 401(k) with employer match, and paid holidays, wellness time, and vacation increasing with tenure. Paid maternity and bonding leave, company‑paid disability and life insurance, FSAs, well‑being resources and activities, and a casual dress work environment are also part of our outstanding total rewards package!
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Role Summary The Strategic Partner Excellence (SPX) function drives the technical and operational success of Alarm.com ’s most important SaaS partnerships. We are hiring a
Technical Program Manager
to lead cross‑team execution, ensure partner‑facing systems operate reliably at scale, and help shape a unified, reusable platform for partner integrations.
This role requires strong technical fluency, excellent program leadership skills, and the ability to coordinate across Product, Engineering, Operations, and Support. You won’t write code, but you will deeply understand how distributed systems interact, how APIs and event flows behave, and what true partner success looks like in production.
How This Role Creates Impact You will provide structure, clarity, and execution leadership across partner initiatives by:
Driving partner discovery, scope alignment, and shared understanding across teams
Translating partner requirements into actionable technical plans and sequencing
Creating alignment across multiple engineering teams and ensuring dependencies are well understood
Defining the requirements for the monitoring, alerting, and operational insights needed for partner health
Establishing success metrics that go beyond SLAs to represent real customer and partner outcomes
Ensuring the right teams own the right work and that partner commitments are predictable and durable
This is an individual‑contributor position. You will lead programs and influence teams across Engineering, Product, and Operations, but you will not manage direct reports. Your leadership comes through clarity, alignment, decision facilitation, and cross‑team coordination.
What You’ll Do
Lead multi‑team engineering programs that deliver partner‑facing capabilities, improvements, and operational maturity
Build and maintain integrated plans—scope, milestones, risks, dependencies, metrics
Run effective execution cadences (stand‑ups, risk reviews, dependency syncs) without unnecessary process
Identify risks early and drive trade‑off and sequencing discussions with engineering and product leaders
Technical Alignment & Requirements
Partner with Tech Leads and Architects to ensure technical direction is feasible, aligned, and well understood
Work with Product Managers to clarify partner requirements and translate them into actionable engineering work
Document technical decisions, assumptions, integration models, and architectural impacts
Operational Excellence
Work with DevOps and engineering teams to define requirements for monitoring, alerting, observability, and readiness checks
Coordinate incident communication and escalation workflows with support and engineering teams
Define and drive adoption of partner success metrics (beyond uptime/SLA), helping Product identify and operationalize the right indicators
Cross‑Functional Alignment
Align engineering, product, QA, support, and operations teams around shared partner outcomes
Provide clear, concise status updates and risk summaries to all levels of the organization
Build strong relationships across teams to enable smooth delivery and predictable partner success
Scaling the Partner Delivery Model
Contribute to SPX’s operating model—roles, boundaries, and engagement patterns with other teams
Help establish repeatable frameworks for onboarding and supporting future partners
Identify long‑term opportunities for centralized ownership of systems that improve partner reliability and accountability
Qualifications Required
Typically 5–10+ years of experience in technical program management or engineering roles working on complex distributed systems. We are open to candidates at different levels of seniority depending on program scope, independence, and technical depth.
Proven ability to lead multi‑team programs with evolving requirements
Strong understanding of APIs, event flows, data models, and system interactions
Strong communication, planning, documentation, and stakeholder alignment skills
Ability to drive alignment and clarity across engineering, product, operations, and support teams
Willingness to travel ~20–25%
Preferred
Experience working with SaaS partners, enterprise integrations, IoT systems, or large‑scale distributed platforms
Experience with observability, operational readiness, and incident management practices
Experience helping shape new processes or operating models in a growing organization
Experience making priority and sequencing decisions under time constraints while safeguarding long‑term architecture integrity
The Impact You’ll Have
You directly influence the success of mission‑critical SaaS partners
You work across engineering, product, operations, and support to deliver real, measurable impact
You help define operational and product success metrics that shape how partners experience the platform. You build repeatable models and practices that scale across multiple future partners
You play a highly visible, technically challenging role at the intersection of platform evolution and partner growth
Please note that sponsorship of new applicants for employment authorization, or any other immigration‑related support, is not available for this position at this time.
WHY WORK FOR ALARM.COM?
Collaborate with outstanding people : We hire only the best. Our standards are high and our employees enjoy working alongside other high‑achievers.
Make an immediate impact : New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You’re empowered to perform as soon as you join the Alarm.com team!
Gain well rounded experience : Alarm.com offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
Focus on fun : Alarm.com places high value on our team culture. We even have a committee dedicated to hosting a stand‑out holiday party, happy hours, and other fun corporate events.
Alarm.com values working together and collaborating in person. Our employees work from the office four days a week.
COMPANY INFO Alarm.com is the leading cloud‑based platform for smart security and the Internet of Things. More than 7.6 million home and business owners depend on our solutions every day to make their properties safer, smarter, and more efficient. And every day, we’re innovating new technologies in rapidly evolving spaces including AI, video analytics, facial recognition, machine learning, energy analytics, and more. We’re seeking those who are passionate about creating change through technology and who want to make a lasting impact on the world around them.
Alarm.com offers competitive pay and benefits inclusive of subsidized medical plan options, an HSA with generous company contribution, a 401(k) with employer match, and paid holidays, wellness time, and vacation increasing with tenure. Paid maternity and bonding leave, company‑paid disability and life insurance, FSAs, well‑being resources and activities, and a casual dress work environment are also part of our outstanding total rewards package!
#J-18808-Ljbffr