Asystem
Job Description: Customer Success Manager
Type : Full-time || Equity & Competitive Compensation
Stage : High growth, post-Series A
About Us
Dataships is an innovative SaaS startup based in Dublin and San Francisco. We are revolutionising the marketing compliance industry by bringing to market the world’s first dynamic marketing consent technology for Shopify Plus brands.
We help over 500 marketing teams across the globe confidently grow their marketing lists, prove ROI from consent, and stay ahead of changing global privacy regulations.
We are backed by leading investors who share our vision of placing Dataships’ marketing consent technology in every place where marketing consent is collected and being the system of record for who companies can vs. cannot market to.
We’re entering our next stage of growth: scaling from a strong post-Series A foundation toward Series B and beyond - with a 5-year vision to build a $1B+ company that defines this category.
The Role
We’re adding our next Customer Success Manager. This hire will own some of our most strategic ecommerce brands and directly contribute to shaping the future of our Customer Success motion at Dataships.
You’ll manage a portfolio of global Shopify brands and be responsible for driving retention, expansion, and measurable customer outcomes. You’ll collaborate closely with Sales and Marketing during handovers and advocacy opportunities, and influence process improvements across the business.
You’ll report directly to the Head of Customer Success and play a key role in scaling Dataships’ next phase of growth.
What You’ll Do
Own customer retention and growth:
Manage a portfolio of ecommerce brands to ensure adoption, renewal, and measurable ROI.
Drive expansion:
Identify and close upsell opportunities within your accounts, hitting and exceeding expansion targets.
Manage renewals end-to-end:
Lead renewal conversations - from identifying risk to closing on-time renewals that protect and grow revenue.
Partner cross-functionally:
Collaborate with
Sales
for seamless handovers post-sales.
Partner with
Marketing
on case studies and customer advocacy initiatives.
Provide actionable insights to Product to inform roadmap priorities.
Monitor and maintain account health:
Proactively mitigate churn risk and ensure exceptional customer satisfaction.
Deliver value storytelling:
Use data to demonstrate commercial impact and reinforce the business value of Dataships.
What We Need
3-7 years in Customer Success, Account Management, or Retention roles at a SaaS, ecommerce, or MarTech company.
Experience in or around the Shopify, Klaviyo, Attentive, Postscript, or similar ecommerce ecosystems.
Strong relationship builder with excellent communication and stakeholder management skills.
Data-driven, organized, and proactive in identifying risk and growth opportunities.
Collaborative and influential across Sales, Marketing, and Product teams.
Existing relationships with DTC marketing leaders or familiarity with the Shopify Plus ecosystem.
Previous experience at a high-growth startup (Series A/B stage)
Background in marketing operations or growth marketing before moving to sales
Why It’s Worth It
1% customer churn:
You’ll work with a product customers love and results you can be proud of.
Proven impact:
Nearly every customer sees measurable revenue uplift - making renewals and expansions meaningful and data-backed.
Early impact:
You’ll join at a pivotal stage and help shape the Customer Success motion from the ground up.
Collaborative culture:
Work with a team that values autonomy, data-driven decisions, and high performance.
Competitive package:
Equity and compensation designed to reward strong performance and long-term contribution.
Ready to help leading ecommerce brands grow compliantly - and profitably?
Apply or reach out to sue@dataships.io to learn more.
Related Questions Dataships
Transform marketing consent from a compliance burden into growth infrastructure for commerce. Dataships is building the consent infrastructure that powers privacy-first commerce. We help ecommerce brands turn more customers into marketing subscribers while staying compliant across every region and channel. Our platform optimizes consent collection to in real-time while to dramatically improve audience growth rates and retention revenue, all while maintaining the audit trails, suppression management, and legal defensibility that make growth sustainable. We work with ambitious Shopify Plus brands who understand that consent isn't a checkbox—it's foundational infrastructure.
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Type : Full-time || Equity & Competitive Compensation
Stage : High growth, post-Series A
About Us
Dataships is an innovative SaaS startup based in Dublin and San Francisco. We are revolutionising the marketing compliance industry by bringing to market the world’s first dynamic marketing consent technology for Shopify Plus brands.
We help over 500 marketing teams across the globe confidently grow their marketing lists, prove ROI from consent, and stay ahead of changing global privacy regulations.
We are backed by leading investors who share our vision of placing Dataships’ marketing consent technology in every place where marketing consent is collected and being the system of record for who companies can vs. cannot market to.
We’re entering our next stage of growth: scaling from a strong post-Series A foundation toward Series B and beyond - with a 5-year vision to build a $1B+ company that defines this category.
The Role
We’re adding our next Customer Success Manager. This hire will own some of our most strategic ecommerce brands and directly contribute to shaping the future of our Customer Success motion at Dataships.
You’ll manage a portfolio of global Shopify brands and be responsible for driving retention, expansion, and measurable customer outcomes. You’ll collaborate closely with Sales and Marketing during handovers and advocacy opportunities, and influence process improvements across the business.
You’ll report directly to the Head of Customer Success and play a key role in scaling Dataships’ next phase of growth.
What You’ll Do
Own customer retention and growth:
Manage a portfolio of ecommerce brands to ensure adoption, renewal, and measurable ROI.
Drive expansion:
Identify and close upsell opportunities within your accounts, hitting and exceeding expansion targets.
Manage renewals end-to-end:
Lead renewal conversations - from identifying risk to closing on-time renewals that protect and grow revenue.
Partner cross-functionally:
Collaborate with
Sales
for seamless handovers post-sales.
Partner with
Marketing
on case studies and customer advocacy initiatives.
Provide actionable insights to Product to inform roadmap priorities.
Monitor and maintain account health:
Proactively mitigate churn risk and ensure exceptional customer satisfaction.
Deliver value storytelling:
Use data to demonstrate commercial impact and reinforce the business value of Dataships.
What We Need
3-7 years in Customer Success, Account Management, or Retention roles at a SaaS, ecommerce, or MarTech company.
Experience in or around the Shopify, Klaviyo, Attentive, Postscript, or similar ecommerce ecosystems.
Strong relationship builder with excellent communication and stakeholder management skills.
Data-driven, organized, and proactive in identifying risk and growth opportunities.
Collaborative and influential across Sales, Marketing, and Product teams.
Existing relationships with DTC marketing leaders or familiarity with the Shopify Plus ecosystem.
Previous experience at a high-growth startup (Series A/B stage)
Background in marketing operations or growth marketing before moving to sales
Why It’s Worth It
1% customer churn:
You’ll work with a product customers love and results you can be proud of.
Proven impact:
Nearly every customer sees measurable revenue uplift - making renewals and expansions meaningful and data-backed.
Early impact:
You’ll join at a pivotal stage and help shape the Customer Success motion from the ground up.
Collaborative culture:
Work with a team that values autonomy, data-driven decisions, and high performance.
Competitive package:
Equity and compensation designed to reward strong performance and long-term contribution.
Ready to help leading ecommerce brands grow compliantly - and profitably?
Apply or reach out to sue@dataships.io to learn more.
Related Questions Dataships
Transform marketing consent from a compliance burden into growth infrastructure for commerce. Dataships is building the consent infrastructure that powers privacy-first commerce. We help ecommerce brands turn more customers into marketing subscribers while staying compliant across every region and channel. Our platform optimizes consent collection to in real-time while to dramatically improve audience growth rates and retention revenue, all while maintaining the audit trails, suppression management, and legal defensibility that make growth sustainable. We work with ambitious Shopify Plus brands who understand that consent isn't a checkbox—it's foundational infrastructure.
#J-18808-Ljbffr