Join to apply for the Workplace Experience Systems Analyst role at Latham & Watkins
$70,000.00/yr - $85,000.00/yr
Latham & Watkins is a global law firm that consistently ranks among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation, and collaboration.
About The Role
The Workplace Experience Systems Analyst I is an integral part of Latham’s Workplace Experience team. This role will be responsible for supporting WE Systems Technology, Knowledge, Training, and Reporting platforms, and collaborating with cross‑functional teams to design, develop, and deploy AI enhancements that improve operational efficiency and user experience. The role will be located in either the New York or Boston office. A flexible hybrid schedule that allows for a hybrid and in‑office presence may be available.
Responsibilities
- Identifying opportunities for new AI technologies and working with the WE Systems team on creating new, or improving existing, machine learning and predictive analytics within Workplace Experience
- Helping to maintain, track, and improve multiple applications, systems, technology tools, and services supported by the WE Systems team and its global partners
- Providing systems access to new users, troubleshooting issues and concerns, and participating in quality assurance testing and monitoring programs
- Creating, drafting, and publishing workflows, reports, presentations, meeting minutes, and project schedules
- Understanding internal and external clients’ requests and maintaining the skills, knowledge, and know‑how to clarify requests in order to deliver desired results
- Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains
Qualifications
- A bachelor’s degree or equivalent in computer science or information systems, preferably
- Minimum of three (3) years of computer‑based customer support experience
- Previous experience as a technology support, help desk, or professional support assistant, preferably
- Experience in technology support, documenting processes, and technical requirements
- Experience working with AI agents and creating complex prompts
Desired Skills
- Knowledge of multiple technology applications with ability to relay this knowledge through training and resource materials to other team members on a global scale
- Strong knowledge of graphics programs, such as Adobe Illustrator, as well as Microsoft Office 365 applications
- Excellent oral and written communication skills
Benefits & Additional Information
- Healthcare, life and disability insurance
- Generous 401k plan
- At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
- Well‑being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well‑being events, and more)
- Professional development programs
- Employee discounts
- Affinity groups, networks, and coalitions for lawyers and staff
Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race (including, but not limited to, hair texture and protective hairstyles), color, religion, sex, age, national origin, sexual orientation, gender identity, veteran status (including veterans of the Vietnam era), gender expression, marital status, or any other characteristic or condition protected by applicable statute.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. An employer that violates this law may be subject to fines and/or a private right of action for $500 in statutory damages “for each such violation,” among other things.
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