Embassy Suites by Hilton Portland Downtown
General Manager - Embassy Suites by Hilton Portland Downtown
Embassy Suites by Hilton Portland Downtown, Portland, Oregon, United States, 97204
General Manager - Embassy Suites by Hilton Portland Downtown
We are seeking a dynamic and results‑oriented leader for Embassy Suites by Hilton Portland Downtown, guiding an outstanding team while delivering exceptional financial growth.
About The Opportunity Your expertise as General Manager will be indispensable in ensuring guests have an unforgettable stay. Your leadership skills will fuel daily operations, financial success, and team growth. Join our extraordinary team!
About The Property Embassy Suites Portland Downtown blends historic charm with modern luxury in the heart of Portland. Guests can explore nearby attractions such as Powell’s City of Books, Tom McCall Waterfront Park, and the Oregon Zoo, all just steps away. After a day of adventure, unwind with a cocktail and a locally sourced meal at the unique Mother’s Bistro. Whether traveling for business or leisure, the Embassy Suites Portland Downtown offers the perfect blend of comfort and convenience, providing an ideal retreat for all guests.
What will I be doing?
Lead, direct and manage all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, overseeing sales and marketing initiatives, leading and developing the executive team, responding to guests inquiries and resolving concerns and hotel‑wide meeting participation and facilitation
Ensure guest and team member satisfaction
Monitor and develop team member performance, particularly the executive team and department heads, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
Recruit, interview and train team members
Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements
Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies
Serve as primary liaison with hotel owners and corporate entities
What are we looking for? Basic Qualifications
A minimum of 2 years General Manager experience at a 200+ room hotel
Experience managing a property with $10M or greater in revenue
Proven ability to enhance guest services, implement solutions to elevate RevPAR, and develop strategies to meet goals and metrics
Thorough understanding of revenue management and commercial strategies
Ability to build and maintain successful ownership relationships and partnerships
Strong capability in P&L oversight and labor management, ensuring disciplined financial operations
Preferred Qualifications
Thoughtful people leadership with a demonstrated track record of driving engagement and overseeing high‑performing teams
Knowledge of the local market
Hilton brand experience
Our Core Values
Hospitality – We’re passionate about delivering exceptional guest experiences.
Integrity – We do the right thing, all the time.
Leadership – We’re leaders in our industry and in our communities.
Teamwork – We’re team players in everything we do.
Ownership – We’re the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline.
Key Attributes
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Work Locations Embassy Suites Portland Downtown, Portland, OR
Schedule Full‑time
Brand Hilton Hotels & Resorts
Job General Manager / Hotel Manager
#J-18808-Ljbffr
About The Opportunity Your expertise as General Manager will be indispensable in ensuring guests have an unforgettable stay. Your leadership skills will fuel daily operations, financial success, and team growth. Join our extraordinary team!
About The Property Embassy Suites Portland Downtown blends historic charm with modern luxury in the heart of Portland. Guests can explore nearby attractions such as Powell’s City of Books, Tom McCall Waterfront Park, and the Oregon Zoo, all just steps away. After a day of adventure, unwind with a cocktail and a locally sourced meal at the unique Mother’s Bistro. Whether traveling for business or leisure, the Embassy Suites Portland Downtown offers the perfect blend of comfort and convenience, providing an ideal retreat for all guests.
What will I be doing?
Lead, direct and manage all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, overseeing sales and marketing initiatives, leading and developing the executive team, responding to guests inquiries and resolving concerns and hotel‑wide meeting participation and facilitation
Ensure guest and team member satisfaction
Monitor and develop team member performance, particularly the executive team and department heads, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
Recruit, interview and train team members
Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements
Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies
Serve as primary liaison with hotel owners and corporate entities
What are we looking for? Basic Qualifications
A minimum of 2 years General Manager experience at a 200+ room hotel
Experience managing a property with $10M or greater in revenue
Proven ability to enhance guest services, implement solutions to elevate RevPAR, and develop strategies to meet goals and metrics
Thorough understanding of revenue management and commercial strategies
Ability to build and maintain successful ownership relationships and partnerships
Strong capability in P&L oversight and labor management, ensuring disciplined financial operations
Preferred Qualifications
Thoughtful people leadership with a demonstrated track record of driving engagement and overseeing high‑performing teams
Knowledge of the local market
Hilton brand experience
Our Core Values
Hospitality – We’re passionate about delivering exceptional guest experiences.
Integrity – We do the right thing, all the time.
Leadership – We’re leaders in our industry and in our communities.
Teamwork – We’re team players in everything we do.
Ownership – We’re the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline.
Key Attributes
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Work Locations Embassy Suites Portland Downtown, Portland, OR
Schedule Full‑time
Brand Hilton Hotels & Resorts
Job General Manager / Hotel Manager
#J-18808-Ljbffr