Regional VP, Customer Success – AMER Growth & Retention

A leading technology firm is seeking a Regional Vice President of Customer Success. This pivotal role in Washington D.C. emphasizes strategic direction for a 70+ person team focusing on customer outcomes, retention, and growth. The ideal candidate possesses over 12 years of experience in customer-facing roles within B2B SaaS, along with a proven track record of enhancing client satisfaction through effective engagement strategies. This position will utilize AI and automation to improve client communication and retention, contributing to innovative governance solutions. #J-18808-Ljbffr