CMM Field Service Engineer (Maple Grove)

Alliance Metrology is seeking a motivated and experienced CMM Field Service Engineer to join our growing team. This hybrid role combines hands-on service, calibration, and applications support with customer-facing technical guidance. The ideal candidate is energetic, detail-oriented, and passionate about delivering exceptional service while helping customers improve their inspection capabilities. This position plays a key role in both our service operations and our expanding equipment sales efforts. Candidates should have strong knowledge of CMM calibration and programming, particularly with Zeiss CMMs and Calypso software , and should be eager to continue learning additional OEM systems as we sign on new partners.

Key Responsibilities Field Service and Calibration Perform on-site CMM calibrations, preventative maintenance, diagnostics, and repairs Complete ISO 17025 and ISO 9001-compliant documentation and reports Install CMMs including leveling, setup, software configuration, and verification Troubleshoot mechanical, electrical, and software-related issues Maintain high standards of accuracy, quality, and customer communication Applications Support Provide customer support for Zeiss Calypso programming and measurement strategies Train customers on CMM operation, probing techniques, and best practices Assist customers in optimizing inspection routines and improving throughput Support new machine installations with programming, part setup, and early-run support Technical Sales Support Identify opportunities for upgrades, retrofits, probe systems, software modules, and accessories Assist in specifying CMM solutions based on customer requirements Help evaluate trade-ins and assess used equipment condition Provide preliminary technical recommendations to customers to support the sales process Gather project requirements and communicate them to the sales team Internal Support Maintain detailed service notes and project records Assist in evaluating new OEM partnerships and expanding service capability Help develop company procedures, documentation, and best practices as we grow Represent Alliance Metrology with professionalism and a customer-first attitude

Required Qualifications Hands-on experience servicing or calibrating CMMs Proficiency with Zeiss Calypso and experience on Zeiss CMM platforms Strong mechanical and troubleshooting skills Ability to read and understand technical drawings and GD&T Excellent communication skills and customer-facing professionalism Valid drivers license and ability to travel for field service work High energy, self-motivated, and able to work independently Ability to travel for multiple days at a time (80% travel expected)

Preferred Qualifications Experience with additional CMM brands (Mitutoyo, Hexagon, LK, Wenzel, etc.) Knowledge of multi-sensor systems, scanning probes, or advanced probing techniques Experience performing ISO-accredited calibrations Light sales or technical consulting experience Ability to train end users in CMM operation or programming

What We Offer Opportunity to grow with a rapidly expanding metrology company Hands-on exposure to a wide variety of CMM platforms and software Strong autonomy and the ability to help shape our service and applications department Competitive compensation, travel reimbursement, and advancement opportunities

Who Thrives in This Role Someone who enjoys solving technical problems and helping customers A technician engineer who wants more variety and autonomy A service tech who likes wearing a small sales hat without the pressure of closing deals A self-starter who wants to grow with a company and be part of building something long-term Someone who enjoys traveling and seeing many different manufacturing facilities