Base pay range
$150,000.00/yr – $225,000.00/yr
A Bit About Us
We are a high‑growth, data‑driven eCommerce partner specializing in helping brands succeed on the world’s largest online marketplaces. Our team of strategists, analysts, and creatives work together to drive measurable performance across advertising, operations, logistics, and content. By combining deep industry knowledge with advanced analytics and proprietary tools, we help our partners unlock sustainable growth and protect their brand equity in an ever‑evolving digital landscape.
Headquartered in Southern California, we support a diverse portfolio of category‑leading brands and are powered by a passionate team dedicated to innovation, transparency, and results.
Director of Client Services
San Diego, CA
Why join us?
- Work with a high‑performing team focused on growing top‑tier brands on an eCommerce platform.
- Play a key role in how data influences millions in marketplace decisions.
- Competitive salary, performance bonus, and full benefits.
- Position works closely with the leadership team locally in the San Diego market.
Responsibilities
- Own strategic oversight of Brand, Content, and Advertising teams to deliver cohesive, impactful Amazon services.
- Align department initiatives to support company OKRs and client success metrics.
- Partner closely with cross‑functional stakeholders (Analytics, Creative, Operations) to deliver seamless client solutions.
- Directly manage and mentor department leaders, ensuring their growth and success.
- Promote a high‑performance culture grounded in accountability, transparency, and trust.
- Lead training and onboarding strategies to maintain team expertise in Amazon programs and tools.
- Act as a senior escalation point for key client issues—balancing proactive service with solution‑oriented problem solving.
- Support the team in strengthening client relationships, improving retention, and ensuring long‑term growth.
- Define and track KPIs across departments; implement process improvements to boost efficiency and execution quality.
- Identify operational gaps and implement data‑driven strategies for scalable service delivery.
- Collaborate with executive leadership to define growth opportunities and evolve service offerings.
- Stay current on marketplace trends, Amazon algorithm changes, and advertising best practices—ensuring our internal teams remain on the cutting edge.
Qualifications
- 7+ years of experience in client services, digital marketing, or eCommerce account management—with deep Amazon channel expertise.
- Proven track record of leading cross‑functional teams in a high‑growth or agency environment.
- Hands‑on understanding of Amazon’s advertising, brand management, and content ecosystems (1P or 3P experience).
- Excellent interpersonal and communication skills with a client‑first, problem‑solving mindset.
- Experience with process optimization and KPI‑driven leadership.
- Strong business acumen and organizational skills; able to manage multiple teams, projects, and priorities.
- Bachelor’s degree in Business, Marketing, or a related field preferred.
Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
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