Achievers Network
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Job Description
The Director of Volunteer Engagement is responsible for recruiting, training, and supporting CYC’s passionate volunteers, as well as planning, organizing, and directing volunteer programs. The Director will interact with internal and external stakeholders, realizing the potential impact in support of activities involving our students, team members, and the community, as well as our donor and fundraising efforts.
Reports to: Chief Advancement Officer.
Responsibilities
- Work closely with Executive Management, Program, and Department Managers to maximize corporate and community partnerships around the full scope of volunteer needs.
- Develop and execute a robust volunteer recruitment strategy.
- Coordinate corporate and community volunteer engagement opportunities with the organization.
- Provide information to staff, students, schools, partner organizations, and the public about volunteer program needs and requirements.
- Develop and deliver an enthusiastic volunteer training curriculum that is effective, culturally competent, and compliant with policies and legal requirements.
- Identify volunteer training gaps and develop or identify new training to these gaps.
- Serve as a training leader for staff training needs.
- Oversee the planning and execution of volunteer appreciation and recognition events such as the CYC’s Thank‑A‑Thon and Volunteer Appreciation events.
- Identify and analyze volunteer program needs and apply resources to effectively meet those needs.
- Develop a resource library to better equip volunteers as they support young people who may encounter difficult situations.
- Collaborate clearly with Executive Management, Program, and Department Managers regarding volunteer prospect cultivation and identifying the proper owner for overlapping relationships.
- Provide mentoring support services for other youth‑serving organizations as a revenue source for CYC.
- Lead the daily operations of the volunteer engagement team, including direct management of the volunteer coordinator.
- Direct policy compliance, consistent volunteer communication, program coordination, and measurement and evaluation of volunteer activities and events.
- Supervise the collection, compilation, and maintenance of all necessary records and information required by the volunteer program, including the volunteer database.
- Analyze volunteer data for continuous improvement of volunteer engagement and management.
- Serve as an integral member of the advancement team supporting broader advancement events and initiatives.
- Attend broader community recruitment and engagement events at the request of management.
- Some evening, weekend, and holiday work may be necessary to support events and programmatic needs.
- Perform other duties as assigned that are not specifically outlined in this document.