Phlebotomist/Administrative Assistant (Flex) Job at One Medical in San Francisco

Phlebotomist/Administrative Assistant (Flex)

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About Us

One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. We’re on a mission to transform healthcare, improving the experience for patients, providers, employers and health networks. Our in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delivering results for years. In February 2023 we joined Amazon to deliver care to more people and continue to grow a diverse, driven and empathetic team.

The Opportunity

As a Phlebotomist/Administrative Assistant at one of our offices, you’ll provide an exceptional patient experience by performing venipuncture and other clinical support services. You will be an ambassador for patients, removing barriers to care and ensuring the lobby space looks and feels on brand with the One Medical experience. You will be the first point of contact for patients and provide other support as requested by the Practice Coordinator, Operations Manager, or providers. Flex team members support multiple office locations.

You are a strong team player with problem solving skills, combining excellent specimen collection technique with tactful interpersonal communication. You have strong verbal and written communication, identify opportunities and deliver customer-centric solutions with empathy and service. You thrive in feedback-focused, growth-oriented environments and are nimble in responding to patient and team needs. If this sounds like you, we would love to connect.

What You’ll Likely Work On

• Use impeccable C-I-CARE in all patient interactions (clinical and administrative) to ensure a fluid and positive in-office experience, including patient intake, same-day schedule management, follow-up scheduling, knowledge of billing and insurance, monitoring patient feedback, and outreach as necessary
• Provide best-in-class venipuncture services across a patient population from pediatrics to geriatrics (location dependent)
• Perform and assist with extended scope duties such as non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs
• Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and instrument sterilization
• Support members beyond the lab by answering patient messages, following up on lab cases, and assisting providers and the virtual medical team with clerical duties (e.g., biometric screening forms, medical records review, billing inquiries, DOH reporting)
• Handle front-of-house duties including check-in/check-out, insurance verification, printing/paperwork tasks, prepping tests, and tasking to service level expectations
• Contribute to team development through rounding, team huddles, problem solving, and ad hoc support for in-office providers
• Perform opening and closing duties and daily office upkeep, including maintaining space aesthetics, restocking supplies, and organization
• Master our technology tools (e.g., Slack, G-suite, Zoom, Circulation, RingCentral, EMR) to interact with team members and complete daily work

These responsibilities describe the general nature of the work and are not exhaustive. Additional duties may be assigned by management.

What You’ll Need

• At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of training/externship
• Active phlebotomy certification to practice in CA
• Strong customer service skills and ability to build effective relationships
• Strong written and verbal communication skills
• High School Diploma or equivalent
• Proficiency with computers and multiple software systems
• Experience working in collaborative, diverse, multi-disciplinary teams (remote experience a plus)
• Ability to demonstrate confidence during the specimen collection process and deliver human-centered, customer-focused care
• Proven adaptability and willingness to learn and respond to changing needs

One Medical is committed to fair and equitable compensation practices. The range for this role is $27.00 to $29.00 per hour based on a standard full-time schedule. Total compensation packages may include benefits and will consider factors such as skill sets, experience, and work location. For more information, visit https://www.onemedical.com/careers/

This is a full-time role (40 hrs/week) with 8-hour shifts, Monday to Friday, generally between 7:30am and 6:00pm in Cow Hollow and West Portal in San Francisco.

Benefits

One Medical offers a robust benefits package designed to support health and wellness. All regular team members working 24+ hours per week and their dependents are eligible for benefits starting on the team member’s date of hire:

• Paid sabbatical every five years of service
• Free One Medical memberships for yourself and your family
• Employee Assistance Program – free confidential services for stress, anxiety, financial planning, and legal issues
• Competitive Medical, Dental and Vision plans
• Pre-Tax commuter benefits
• PTO cash outs – option to cash out up to 40 accrued hours per year

In addition to the comprehensive benefits package, practicing clinicians also receive

• Malpractice Insurance – coverage for your practice
• UpToDate subscription
• Continuing Medical Education (CME) – annual stipend
• Rounds – weekly learning time for providers
• Discounted rate to attend One Medical’s Annual REAL conference

One Medical is an equal opportunity employer and participates in E-Verify. We encourage applicants of every background and life experience to apply. For additional information, see the E-Verify and Right to Work posters.

Seniority level: Entry level

Employment type: Full-time

Job function: Health Care Provider

Industries: Hospitals and Health Care

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