Phlebotomist III Site Lead Job at Quest Diagnostics in Chicago

Join to apply for the Phlebotomist III Site Lead role at Quest Diagnostics Job Description Phlebotomist III Site Lead – Chicago, IL – Monday to Friday, 6:30 AM to 8:00 PM, with rotational weekends. Proof of COVID‑19 vaccination required; unvaccinated employees will be subject to regular testing. Pay range: $22.94 – $26.40 per hour. Salary offers are based on relevant skills, training, experience, education, and certifications. Successful candidates may be eligible for an annual performance bonus. Benefits Information Day 1 medical, supplemental health, dental & vision for full‑time employees who work 30+ hours Best‑in‑class well‑being programs Annual, no‑cost health assessment program Blueprint for Wellness® healthyMINDS mental health program Vacation and Health/Flex Time 6 holidays plus 1 “MyDay” off FinFit financial coaching and services 401(k) pre‑tax and/or Roth IRA with company match up to 5% after 12 months of service Employee stock purchase plan Life and disability insurance, plus buy‑up option Flexible Spending Accounts Annual incentive plans Matching gifts program Education assistance through MyQuest for Education Career advancement opportunities and so much more! Role Summary The PSR III – Site Lead represents Quest Diagnostics to patients in various settings. The role involves drawing high‑quality blood samples, preparing specimens for lab testing, and ensuring accuracy and safety. The Site Lead directs daily activity at a Patient Service Center (PSC) or In‑Office Phlebotomy (IOP), leads more than one PSR, and provides coaching, mentoring, and onboarding for new staff. The role requires strong customer‑facing skills, the ability to handle multiple priorities in a high‑volume environment, and collaboration across functions. Responsibilities Collect specimens according to established procedures, including drug screens, biometric screenings, and insurance exams. Administer oral solutions according to established training. Research test/client information and verify all written and electronic orders using lab technology systems or service directories. Enter billing information, collect payments when required, and safeguard assets and credit card information. Perform data entry and processing of specimens, including labeling, centrifuging, splitting, and freezing as required. Conduct departmental clerical duties such as inventory, stock supplies, and answer phones when needed. Ensure compliance with departmental policies, protocols, and procedures, including manuals and the Employee Handbook. Verify patient demographic information and patient signatures post‑venipuncture. Assist with the compilation and submission of monthly statistics and data. Maintain phlebotomy logs, temperature logs, and other required records. Complete required training courses and stay current with phlebotomy techniques. Travel to Territory Manager meetings if held off‑site or off‑shift. Participate on special projects and teams. Stay up‑to‑date on company communications and distribute technical information to the work group. Perform point‑of‑care testing at designated sites and complete competency evaluations. Mentor and support new employees, assisting with transition into the PSC work environment. Assist with periodic inventory counts and report shortages or problems to leadership. Assist with schedule preparation for the assigned work group or PSCs. Communicate professionally with clients to resolve or refer issues, documenting problems and reporting critical issues. Ensure staff follows safety precautions, including clean lab coats, gloves, and face shields when required. Assist supervisors with the implementation of SOPs and distribution of technical information. Maintain facilities cleanliness and report necessary repairs and maintenance. Act as a coach, mentor, instructor, and resource advisor for new employees; serve as point of contact to staff on‑site. Provide onboarding services to new clients. Collaborate with supervisors and group leaders to support office setup for PSCs and IOPs. Step in for a PSR II and lead one or more PSRs on site. Qualifications – Required Work Experience Five years of phlebotomy experience, including pediatric, geriatric, and capillary collections. Keyboard/data entry experience. Flexible and available for staffing needs, including weekends, holidays, on‑call, and overtime. Reliable transportation, valid driver’s license, and clean driving record, if applicable. Travel and flexible hours required to work multiple locations and cover PSC, mobile, long‑term care, and IOP locations with minimal notice. Preferred Work Experience Medical training: medical assistant or paramedic training preferred. Minimum 3 years in a PSC/IOP environment preferred. Customer service in a retail or service environment preferred. Physical and Mental Requirements Lift light to moderately heavy objects (1–15 lbs frequently, 16–25 lbs occasionally, 26–40 lbs seldom). Objects >41 lbs require assistance. Ability to sit or stand for long periods; requires eye and hand coordination. Perform repetitive tasks with dominant hand throughout the day. Requires travel. Extensive use of phone and PC. Fine dexterity, steadiness, speaking, walking, balancing, bending/kneeling, pushing/pulling, reaching/twisting. Knowledge Committed to all Quest Diagnostics Policies & Procedures, including dress code, health & safety, and Everyday Excellence Guiding Principles. Effective communication in English. Skills Provide quality, error‑free work in a fast‑paced environment. Work independently with minimal on‑site supervision. Excellent phlebotomy skills, including pediatric and geriatric. Superior customer focus and transparent communication with peers, supervisors, and patients. Handle multiple priorities in a high‑volume setting. Make decisions based on procedures and exercise good judgment. Education High school diploma or equivalent (required). License/Certificate Phlebotomy certification (required in certain states such as California, Nevada, Washington, and Louisiana). About The Team Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual to whom an agency has sent an unsolicited resume. Equal Opportunity Employer Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status. #J-18808-Ljbffr