Technical Delivery Manager Job at PROCAL TECHNOLOGIES in San Jose

Technical Service Delivery Manager

Location: Onsite – San Jose, CA

Experience: 12+ Years

Skills: Hadoop, BigQuery, AI/ML, Cloud Platforms, Team Management (Onshore/Offshore)

We are seeking a highly skilled Technical Service Delivery Manager with strong hands‑on experience in Hadoop, Google BigQuery, and knowledge of AI/ML technologies. This role requires a seasoned leader capable of managing large‑scale data platforms, ensuring seamless service delivery, and coordinating with onshore and offshore teams to meet client expectations and business goals.

Key Responsibilities

Service Delivery & Operations

• Oversee end-to-end technical service delivery for data platforms built on Hadoop, BigQuery, and cloud ecosystems.
• Ensure high availability, scalability, and performance of data pipelines and data warehouse environments.
• Monitor SLAs, KPIs, service metrics, and proactively drive issue resolution.
• Manage change, incident, and problem management processes following ITIL best practices.

Technical Leadership

• Provide hands‑on technical guidance in Hadoop ecosystem components (HDFS, Hive, Spark, Yarn, Oozie, Kafka).
• Lead optimization of BigQuery environments including performance tuning, cost optimization, and data modeling.
• Work closely with engineering teams to integrate AI/ML models into data pipelines and operational platforms.
• Drive automation and efficiency improvements using modern DevOps and cloud‑native tools.

Team & Stakeholder Management

• Lead and mentor both onshore and offshore teams, including data engineers, analysts, and support engineers.
• Coordinate resource allocation, workload distribution, and shift planning for 24/7 or follow‑the‑sun operations.
• Collaborate with cross‑functional teams—architecture, product, QA, and cloud operations—to ensure seamless project execution.
• Maintain strong customer relationships and act as the primary point of escalation for clients.

Project & Delivery Management

• Drive project planning, delivery roadmaps, and release management activities.
• Conduct risk assessments and implement mitigation strategies.
• Prepare and present weekly/monthly status reports to stakeholders and senior management.
• Ensure adherence to compliance, governance, and security standards.

Required Skills & Qualifications

• Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.
• 12+ years of experience in data engineering, big data technologies, or service delivery roles.
• Strong hands‑on expertise in the Hadoop ecosystem (Hive, Spark, HDFS, Kafka, Oozie).
• Practical experience with Google BigQuery, including SQL, optimization, and cost management.
• Working knowledge of AI/ML concepts, model integration, and cloud‑based ML tools.
• Proven experience managing onshore and offshore teams in a delivery environment.
• Strong analytical, problem‑solving, and communication skills.
• Experience with cloud platforms (GCP, AWS, or Azure) and DevOps tools preferred.
• ITIL certification is a plus.

Referrals increase your chances of interviewing at PROCAL TECHNOLOGIES by 2x.