Two Maids - Malvern
Customer Experience Field Support Lead Two Maids House Cleaning
Two Maids - Malvern, Malvern, Pennsylvania, United States, 19355
Benefits:
Bonus based on performance
Flexible schedule
Training & development
Are you a hands-on leader who thrives in a fast-paced environment and knows what it takes to deliver exceptional service? Two Maids of Malvern and Two Maids of Lower Merion are looking for a Customer Experience & Field Support Lear to help grow, support, and elevate our team of Professional House Cleaners (PHCs).
This is a critical role that combines leadership, training, customer care, and operations support. You'll be part coach, part quality control, and part get-it-done specialist — helping us deliver the kind of clean our customers rave about.
What You’ll Do:
Oversee daily operations for Two Maids of Malvern and Lower Merion, both run from our Malvern office
Ensure PHCs are properly trained and consistently meet performance and quality standards
Maintain a clean, organized, and professional office environment
Perform regular in-home quality checks to ensure customer satisfaction
Step in to assist with cleans as needed
Pack and organize caddies, refill cleaning supplies, manage vacuum maintenance, and handle daily laundry duties (washing/folding rags)
Reach out to customers via phone or text for satisfaction check-ins
Proactively handle and resolve customer complaints with professionalism and care
Communicate regularly and effectively with both customers and team members
What We’re Looking For:
Prior professional cleaning experience is a must
High level of professionalism, reliability, and communication skills
Ability to lead by example, stay organized, and adapt to daily challenges
Willingness to be hands-on and proactive to help our business grow
Must be available from 7:30 AM to 5:00 PM, Monday through Friday (most days end by 3–4 PM, but flexibility is needed as we grow)
A clean, reliable vehicle, valid driver’s license, and active car insurance are required
Compensation & Perks:
$17/hour base pay, plus pay for the cleans you complete.
Mileage reimbursement for travel between job sites
Performance-based bonuses
Supportive leadership, ongoing training, and growth opportunities
Bonus based on performance
Flexible schedule
Training & development
Are you a hands-on leader who thrives in a fast-paced environment and knows what it takes to deliver exceptional service? Two Maids of Malvern and Two Maids of Lower Merion are looking for a Customer Experience & Field Support Lear to help grow, support, and elevate our team of Professional House Cleaners (PHCs).
This is a critical role that combines leadership, training, customer care, and operations support. You'll be part coach, part quality control, and part get-it-done specialist — helping us deliver the kind of clean our customers rave about.
What You’ll Do:
Oversee daily operations for Two Maids of Malvern and Lower Merion, both run from our Malvern office
Ensure PHCs are properly trained and consistently meet performance and quality standards
Maintain a clean, organized, and professional office environment
Perform regular in-home quality checks to ensure customer satisfaction
Step in to assist with cleans as needed
Pack and organize caddies, refill cleaning supplies, manage vacuum maintenance, and handle daily laundry duties (washing/folding rags)
Reach out to customers via phone or text for satisfaction check-ins
Proactively handle and resolve customer complaints with professionalism and care
Communicate regularly and effectively with both customers and team members
What We’re Looking For:
Prior professional cleaning experience is a must
High level of professionalism, reliability, and communication skills
Ability to lead by example, stay organized, and adapt to daily challenges
Willingness to be hands-on and proactive to help our business grow
Must be available from 7:30 AM to 5:00 PM, Monday through Friday (most days end by 3–4 PM, but flexibility is needed as we grow)
A clean, reliable vehicle, valid driver’s license, and active car insurance are required
Compensation & Perks:
$17/hour base pay, plus pay for the cleans you complete.
Mileage reimbursement for travel between job sites
Performance-based bonuses
Supportive leadership, ongoing training, and growth opportunities