Clarity Recruiting
Information Technology Support Specialist (New York)
Clarity Recruiting, New York, New York, United States, 10261
About the Role
Are you an entry-level IT professional passionate about solving problems and providing exceptional customer service?
We are partnering with a growing
nonprofit organization
seeking a dedicated
IT Support Technician (Tier I)
to join their team. Reporting to the IT Administrator, you will be the first line of defense, responsible for ensuring smooth technology operations and providing prompt technical assistance to end-users across multiple sites. This is a fantastic opportunity to build your skills in a mission-driven environment where your work directly supports critical operational goals.
What You Will Do (Key Responsibilities) First-Level Support:
Respond promptly to help desk tickets, emails, and walk-in requests, ensuring timely resolution. Troubleshooting:
Diagnose and resolve basic hardware (laptops, printers, peripherals) and software installation/configuration issues. Networking:
Troubleshoot common network connectivity problems (Wi-Fi, access permissions, basic TCP/IP). User Management:
Provide essential account support, including password resets and access provisioning using
Active Directory (AD)/MDM . Onboarding/Offboarding:
Assist with employee transitions, including device setup and account/policy assignment. Documentation & Escalation:
Maintain accurate documentation of incidents, solutions, and assets in IT systems (ticketing systems) and escalate complex issues to Tier II or system administrators. Compliance:
Ensure all activities comply with IT security policies and data protection procedures. Mobility:
Provide
on-site support
at multiple locations as needed, requiring reliable transportation.
Skills & Qualifications 12 years of hands-on IT support experience. Basic knowledge of
Windows and Mac
operating systems and common business applications. Familiarity with computer hardware and troubleshooting steps. Understanding of networking fundamentals (TCP/IP, DNS, DHCP preferred). Strong communication and customer service skills
are essential. Ability to follow documented procedures and work efficiently within ticketing systems. Must have a valid drivers license and reliable transportation.
Preferred/Bonus Experience Experience working with a nonprofit organization. Certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications (e.g., Microsoft 365 Certified: Fundamentals). Associate or bachelors degree in IT or a related field.
We are partnering with a growing
nonprofit organization
seeking a dedicated
IT Support Technician (Tier I)
to join their team. Reporting to the IT Administrator, you will be the first line of defense, responsible for ensuring smooth technology operations and providing prompt technical assistance to end-users across multiple sites. This is a fantastic opportunity to build your skills in a mission-driven environment where your work directly supports critical operational goals.
What You Will Do (Key Responsibilities) First-Level Support:
Respond promptly to help desk tickets, emails, and walk-in requests, ensuring timely resolution. Troubleshooting:
Diagnose and resolve basic hardware (laptops, printers, peripherals) and software installation/configuration issues. Networking:
Troubleshoot common network connectivity problems (Wi-Fi, access permissions, basic TCP/IP). User Management:
Provide essential account support, including password resets and access provisioning using
Active Directory (AD)/MDM . Onboarding/Offboarding:
Assist with employee transitions, including device setup and account/policy assignment. Documentation & Escalation:
Maintain accurate documentation of incidents, solutions, and assets in IT systems (ticketing systems) and escalate complex issues to Tier II or system administrators. Compliance:
Ensure all activities comply with IT security policies and data protection procedures. Mobility:
Provide
on-site support
at multiple locations as needed, requiring reliable transportation.
Skills & Qualifications 12 years of hands-on IT support experience. Basic knowledge of
Windows and Mac
operating systems and common business applications. Familiarity with computer hardware and troubleshooting steps. Understanding of networking fundamentals (TCP/IP, DNS, DHCP preferred). Strong communication and customer service skills
are essential. Ability to follow documented procedures and work efficiently within ticketing systems. Must have a valid drivers license and reliable transportation.
Preferred/Bonus Experience Experience working with a nonprofit organization. Certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications (e.g., Microsoft 365 Certified: Fundamentals). Associate or bachelors degree in IT or a related field.