pro/source <IT>
Desktop Support Specialist (Fort Lauderdale)
pro/source <IT>, Fort Lauderdale, Florida, United States, 33336
Job Summary:
We are seeking an experienced
Desktop Support Specialist
with a minimum of 3 years of hands-on experience in
desktop support, system migration, and implementation projects . The ideal candidate will have strong troubleshooting skills, excellent communication, and a proactive approach to end-user support. This role requires working closely with IT teams to support and maintain the computing environment and participate in desktop-related projects.
Key Responsibilities: Provide
Tier 1 and Tier 2
support for desktop, laptop, mobile device, and peripheral issues. Troubleshoot and resolve
hardware, software, and networking issues
for end-users in a timely manner. Perform
PC deployments, upgrades, imaging, and migrations
(e.g., Windows 10/11, Office 365). Support
system implementations and rollouts , including setup, configuration, and validation of devices and applications. Assist with
Active Directory administration , including password resets, group policies, and user provisioning. Maintain inventory of equipment and manage asset lifecycle (procurement, deployment, retirement). Collaborate with teams on
migration projects
such as email migrations, system upgrades, or cloud-based service transitions. Document support issues and resolutions using service desk tools (e.g., ServiceNow, Jira, or similar). Provide remote and on-site support to ensure continuity of services. Train users and create user guides or support documentation as needed.
Required Qualifications: Minimum of
3 years of experience
in a desktop support or IT technician role. Proven experience with
desktop migration and deployment projects . Strong working knowledge of
Windows OS (10/11) , Microsoft Office Suite, and Office 365. Hands-on experience with
device imaging, scripting (PowerShell is a plus) , and troubleshooting. Experience supporting
Active Directory , DNS/DHCP, and remote desktop tools. Familiarity with
ITIL processes
and ticketing systems like ServiceNow or similar platforms. Excellent problem-solving and customer service skills. Ability to work independently and prioritize tasks in a dynamic environment.
Desktop Support Specialist
with a minimum of 3 years of hands-on experience in
desktop support, system migration, and implementation projects . The ideal candidate will have strong troubleshooting skills, excellent communication, and a proactive approach to end-user support. This role requires working closely with IT teams to support and maintain the computing environment and participate in desktop-related projects.
Key Responsibilities: Provide
Tier 1 and Tier 2
support for desktop, laptop, mobile device, and peripheral issues. Troubleshoot and resolve
hardware, software, and networking issues
for end-users in a timely manner. Perform
PC deployments, upgrades, imaging, and migrations
(e.g., Windows 10/11, Office 365). Support
system implementations and rollouts , including setup, configuration, and validation of devices and applications. Assist with
Active Directory administration , including password resets, group policies, and user provisioning. Maintain inventory of equipment and manage asset lifecycle (procurement, deployment, retirement). Collaborate with teams on
migration projects
such as email migrations, system upgrades, or cloud-based service transitions. Document support issues and resolutions using service desk tools (e.g., ServiceNow, Jira, or similar). Provide remote and on-site support to ensure continuity of services. Train users and create user guides or support documentation as needed.
Required Qualifications: Minimum of
3 years of experience
in a desktop support or IT technician role. Proven experience with
desktop migration and deployment projects . Strong working knowledge of
Windows OS (10/11) , Microsoft Office Suite, and Office 365. Hands-on experience with
device imaging, scripting (PowerShell is a plus) , and troubleshooting. Experience supporting
Active Directory , DNS/DHCP, and remote desktop tools. Familiarity with
ITIL processes
and ticketing systems like ServiceNow or similar platforms. Excellent problem-solving and customer service skills. Ability to work independently and prioritize tasks in a dynamic environment.