Systems Technology Group, Inc. (STG)
Salesforce Technical Lead (Service Cloud & OmniStudio) (Redford)
Systems Technology Group, Inc. (STG), Redford, Michigan, United States, 48240
Title:
Salesforce Technical Lead (Service Cloud & OmniStudio)
Description:
STG is a fast-growing Digital Transformation services company providing Fortune 500 companies with Digital Transformation, Mobility, Analytics and Cloud Integration services in both information technology and engineering product lines. STG has a 98% repeat business rate from existing clients and have achieved industry awards and recognition for our services.
Responsibilities: Technical Delivery:
Lead the design, development, and maintenance of robust solutions within Salesforce Service Cloud and Automotive Cloud. Own the technical delivery lifecycle, ensuring code quality, scalability, and performance. OmniStudio Architecture:
Architect and deliver the implementation of complex business processes using OmniStudio. Guide the team in developing reusable FlexCards, OmniScripts, DataRaptors, and Integration Procedures to enhance customer interaction processes. Integration:
Deliver scalable integration patterns to enable real-time, event-driven data synchronization between Salesforce and enterprise financial systems (leveraging GCP native tools or similar middleware). Mentorship & Standards : Establish and enforce best practices, coding standards, and comprehensive documentation. Conduct code reviews and mentor developers to foster technical growth within the team. Stakeholder Collaboration:
Collaborate closely with Product Owners, engineering and architecture stakeholders to translate complex requirements into technical specifications, ensuring alignment across CRM, marketing, and integration platforms.
Required Qualification: Deep Salesforce Platform Expertise:
Expert-level mastery of Service Cloud (Case Management, Console, Entitlements, Knowledge). Deep understanding of the Salesforce platform core, including Apex, Visualforce, Lightning Web Components (LWC), and asynchronous processing. OmniStudio Specialization:
Strong architectural background in OmniStudio (formerly Vlocity). Proven ability to design complex, guided user experiences and high-performance data integration layers using OmniStudio tools. Data & Integration:
Extensive experience designing enterprise-grade data models and managing secure API integrations (REST/SOAP) in a large-scale environment.
Experience Preferred: Experience in Automotive Cloud or the Financial Services industry (specifically Captive Finance/Lending). Cloud Integrations: Experience with Google Cloud Platform (GCP) native services (Cloud Functions, Pub/Sub) or similar serverless technologies for integration. Salesforce Certified OmniStudio Developer/Consultant. Salesforce Certified System or Application Architect. Salesforce Certified Service Cloud Consultant.
Salesforce Technical Lead (Service Cloud & OmniStudio)
position is based at Dearborn, Michigan. A great opportunity to experience the corporate environment leading personal career growth.
Resume Submittal Instructions:
Interested/qualified candidates should email their word formatted resumes to Ms. Shweta Huria at
Shweta.huria@stgit.com
and/or contact at 248.220.6725. In the subject line of the email please include: First and Last Name (Salesforce Technical Lead (Service Cloud & OmniStudio)) For more information about STG, please visit us at
www.stgit.com .
Salesforce Technical Lead (Service Cloud & OmniStudio)
Description:
STG is a fast-growing Digital Transformation services company providing Fortune 500 companies with Digital Transformation, Mobility, Analytics and Cloud Integration services in both information technology and engineering product lines. STG has a 98% repeat business rate from existing clients and have achieved industry awards and recognition for our services.
Responsibilities: Technical Delivery:
Lead the design, development, and maintenance of robust solutions within Salesforce Service Cloud and Automotive Cloud. Own the technical delivery lifecycle, ensuring code quality, scalability, and performance. OmniStudio Architecture:
Architect and deliver the implementation of complex business processes using OmniStudio. Guide the team in developing reusable FlexCards, OmniScripts, DataRaptors, and Integration Procedures to enhance customer interaction processes. Integration:
Deliver scalable integration patterns to enable real-time, event-driven data synchronization between Salesforce and enterprise financial systems (leveraging GCP native tools or similar middleware). Mentorship & Standards : Establish and enforce best practices, coding standards, and comprehensive documentation. Conduct code reviews and mentor developers to foster technical growth within the team. Stakeholder Collaboration:
Collaborate closely with Product Owners, engineering and architecture stakeholders to translate complex requirements into technical specifications, ensuring alignment across CRM, marketing, and integration platforms.
Required Qualification: Deep Salesforce Platform Expertise:
Expert-level mastery of Service Cloud (Case Management, Console, Entitlements, Knowledge). Deep understanding of the Salesforce platform core, including Apex, Visualforce, Lightning Web Components (LWC), and asynchronous processing. OmniStudio Specialization:
Strong architectural background in OmniStudio (formerly Vlocity). Proven ability to design complex, guided user experiences and high-performance data integration layers using OmniStudio tools. Data & Integration:
Extensive experience designing enterprise-grade data models and managing secure API integrations (REST/SOAP) in a large-scale environment.
Experience Preferred: Experience in Automotive Cloud or the Financial Services industry (specifically Captive Finance/Lending). Cloud Integrations: Experience with Google Cloud Platform (GCP) native services (Cloud Functions, Pub/Sub) or similar serverless technologies for integration. Salesforce Certified OmniStudio Developer/Consultant. Salesforce Certified System or Application Architect. Salesforce Certified Service Cloud Consultant.
Salesforce Technical Lead (Service Cloud & OmniStudio)
position is based at Dearborn, Michigan. A great opportunity to experience the corporate environment leading personal career growth.
Resume Submittal Instructions:
Interested/qualified candidates should email their word formatted resumes to Ms. Shweta Huria at
Shweta.huria@stgit.com
and/or contact at 248.220.6725. In the subject line of the email please include: First and Last Name (Salesforce Technical Lead (Service Cloud & OmniStudio)) For more information about STG, please visit us at
www.stgit.com .