Kasa Living, Inc.
Property Operations Lead New Orleans, LA
Kasa Living, Inc., New Orleans, Louisiana, United States, 70123
Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. Kasa has built a hospitality operating system that fundamentally improves the profitability of hospitality assets while delivering a high-quality, digitally forward experience to guests. We partner with owners of multifamily and boutique hospitality properties to provide stylish, professionally managed accommodations to business and leisure travelers. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well‑priced, reliable, and offers a large selection of great locations.
Location:
New Orleans, LA
Time Commitment:
Approximately 32‑40 hours
Anticipated Schedule:
Flexible – including nights, weekends, and holidays.
Purpose of the Property Operations Lead position The Property Operations Lead (Hospitality) role is an on‑site facilitator of everything that the Kasa guest will experience during their stay. As a Property Operations Lead you are an important part of the New Orleans market, supporting efficient and successful operations for the New Orleans market portfolio. You will be the face of Kasa during the guest’s stay, interacting with guests face to face, providing assistance and recommendations and addressing any concerns that arise. You will be knowledgeable of property operations and be an extension of the Guest Experience team. Through regular in‑person unit inspections you are responsible for ensuring that all public spaces are clean, safe, and well‑maintained, including common areas and individual units, to Kasa brand standards, setting the tone of the property and being ready in time for check‑in.
Daily tasks will include welcoming guests, facilitating guest relocations, planning and strategizing for next‑day operations, enhancing VIP experience, hosting guest engagement events, and providing guests with local area recommendations. While the day varies, you will collaborate daily with Kasa teams and partners to drive results, identify, prioritize and execute cost‑effective property improvements aligned with Kasa brand standards.
Unleash your career potential at Kasa We’re building a tech‑enabled global hospitality brand that unleashes the potential of liveable space. Hospitality is at the core of who we are, and we are committed to providing our teams the same care we give our guests, neighbors, and partners.
Required Attributes
Think Like an Owner:
Take accountability for all facets of unit/building performance; enhance partner satisfaction through creation of value by maximizing operating profit per unit.
Tech Savvy:
Proficient with modern technology tools and effectively uses them to complete daily work.
Handy:
Comfortable with using a toolkit and able to devise clever solutions to common minor repairs and maintenance tasks.
Quality Control Leader:
Establish and implement streamlined processes that ensure adherence to high‑quality standards through identification of proactive improvements and effective collaboration with external partners.
Reliable:
Takes pride in arriving to work on time and welcomes the opportunity to work nights and weekends.
Collaborative:
Works effectively with leadership and peers to meet goals and contribute to ideas that will deliver operational and experiential improvements for the department.
Smooth Operator:
Approach problem resolution with confidence, empathy, and creativity to swiftly and successfully resolve guest‑stated and unstated needs.
Change Agent:
Supports tactical execution of change management efforts to implement new processes, tools, or technology including, but not limited to communication plans and training development.
Process Minded:
Effectively executes established processes with precision and surfaces process deficiencies which negatively impact the guest experience.
Required policy information:
This role requires regular access to a reliable vehicle to use for work, a valid driver’s license, and a clean driving record with proof of insurance.
Don’t meet all of the qualifications? We want you to consider all of your skills and experiences — both professional and personal — that would make you successful in this role. Although some qualifications are essential, others can be attained with time. We believe diverse perspectives, upbringings, and knowledge contribute to our strong company culture and we encourage you to apply.
Expected Results
Role Objective 1: Drive quality outcomes through increased guest satisfaction and company metrics.
Key Initiative: Identify and communicate on‑site issues.
Key Initiative: Maintain appropriate supply inventory levels based on provided guidelines.
Key Initiative: Participate in preventative maintenance program.
Role Objective 2: Complete tasks that drive productivity within the operation.
Key Initiative: Complete brand standard inspections to gather property‑level data.
Key Initiative: Decrease the number of after‑hours calls and inquiries.
Benefits and Compensation
Remote Work:
With flexibility as a core value, and over three‑quarters of the team working remotely, Kasa employees are able to work from anywhere!
Kasa Travel Credit:
We love to travel! Kasa employees get an allowance of free stays with us in any of our locations, plus a discount on any night for friends and family.
Pay:
The starting base pay range for this role is between $19 and $21 and is set based on multiple considerations including business needs, market demands, talent availability, experience, and unique skills and attributes. The base pay range is subject to change and may be modified in the future. This role may also be eligible for equity, bonus, perks, benefits, and Kasa Travel Credits.
Paid Time Off:
Full‑time hourly Kasa employees accrue paid time off at a generous rate that increases with tenure.
Cell phone reimbursement:
We reimburse a portion of your monthly cell phone bill to say thanks for using your personal phone during the workday.
Health Coverage:
We’ve invested in comprehensive health insurance options to help when you need it most, including a company‑sponsored plan with fertility coverage.
Other Perks:
Qualifying full‑time roles are eligible for a wi‑fi stipend, home office stipend, and more!
Who We Are Kasa is the leading tech‑enabled hotel and apartment hotel brand and manager. Kasa has built a hospitality operating system that fundamentally improves the profitability of hospitality assets while delivering a high‑quality, digitally forward experience to guests. We partner with owners of multifamily and boutique hospitality properties to provide stylish, professionally managed accommodations to business and leisure travelers. We took the best that hotels and short‑term rentals had to offer and created a new class of hospitality that is well‑priced, reliable, and offers a large selection of great locations.
Kasa is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non‑disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided based on qualifications, merit, and business need.
Kasa is an E‑Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the Form I‑9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information
here
and
here .
Kasa does not accept unsolicited resumes from individual recruiters or third‑party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or People & Talent team.
The Kasa Talent Acquisition team will only communicate from email addresses that use the URLs
kasa.com
and
us.greenhouse-mail.io . We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money or technology to work for our company. If you believe you are a scam victim, please review your local government consumer protections guidance and reach out to them directly. US‑based applicants may refer to this
article
from consumer.ftc.gov for more details.
#J-18808-Ljbffr
Location:
New Orleans, LA
Time Commitment:
Approximately 32‑40 hours
Anticipated Schedule:
Flexible – including nights, weekends, and holidays.
Purpose of the Property Operations Lead position The Property Operations Lead (Hospitality) role is an on‑site facilitator of everything that the Kasa guest will experience during their stay. As a Property Operations Lead you are an important part of the New Orleans market, supporting efficient and successful operations for the New Orleans market portfolio. You will be the face of Kasa during the guest’s stay, interacting with guests face to face, providing assistance and recommendations and addressing any concerns that arise. You will be knowledgeable of property operations and be an extension of the Guest Experience team. Through regular in‑person unit inspections you are responsible for ensuring that all public spaces are clean, safe, and well‑maintained, including common areas and individual units, to Kasa brand standards, setting the tone of the property and being ready in time for check‑in.
Daily tasks will include welcoming guests, facilitating guest relocations, planning and strategizing for next‑day operations, enhancing VIP experience, hosting guest engagement events, and providing guests with local area recommendations. While the day varies, you will collaborate daily with Kasa teams and partners to drive results, identify, prioritize and execute cost‑effective property improvements aligned with Kasa brand standards.
Unleash your career potential at Kasa We’re building a tech‑enabled global hospitality brand that unleashes the potential of liveable space. Hospitality is at the core of who we are, and we are committed to providing our teams the same care we give our guests, neighbors, and partners.
Required Attributes
Think Like an Owner:
Take accountability for all facets of unit/building performance; enhance partner satisfaction through creation of value by maximizing operating profit per unit.
Tech Savvy:
Proficient with modern technology tools and effectively uses them to complete daily work.
Handy:
Comfortable with using a toolkit and able to devise clever solutions to common minor repairs and maintenance tasks.
Quality Control Leader:
Establish and implement streamlined processes that ensure adherence to high‑quality standards through identification of proactive improvements and effective collaboration with external partners.
Reliable:
Takes pride in arriving to work on time and welcomes the opportunity to work nights and weekends.
Collaborative:
Works effectively with leadership and peers to meet goals and contribute to ideas that will deliver operational and experiential improvements for the department.
Smooth Operator:
Approach problem resolution with confidence, empathy, and creativity to swiftly and successfully resolve guest‑stated and unstated needs.
Change Agent:
Supports tactical execution of change management efforts to implement new processes, tools, or technology including, but not limited to communication plans and training development.
Process Minded:
Effectively executes established processes with precision and surfaces process deficiencies which negatively impact the guest experience.
Required policy information:
This role requires regular access to a reliable vehicle to use for work, a valid driver’s license, and a clean driving record with proof of insurance.
Don’t meet all of the qualifications? We want you to consider all of your skills and experiences — both professional and personal — that would make you successful in this role. Although some qualifications are essential, others can be attained with time. We believe diverse perspectives, upbringings, and knowledge contribute to our strong company culture and we encourage you to apply.
Expected Results
Role Objective 1: Drive quality outcomes through increased guest satisfaction and company metrics.
Key Initiative: Identify and communicate on‑site issues.
Key Initiative: Maintain appropriate supply inventory levels based on provided guidelines.
Key Initiative: Participate in preventative maintenance program.
Role Objective 2: Complete tasks that drive productivity within the operation.
Key Initiative: Complete brand standard inspections to gather property‑level data.
Key Initiative: Decrease the number of after‑hours calls and inquiries.
Benefits and Compensation
Remote Work:
With flexibility as a core value, and over three‑quarters of the team working remotely, Kasa employees are able to work from anywhere!
Kasa Travel Credit:
We love to travel! Kasa employees get an allowance of free stays with us in any of our locations, plus a discount on any night for friends and family.
Pay:
The starting base pay range for this role is between $19 and $21 and is set based on multiple considerations including business needs, market demands, talent availability, experience, and unique skills and attributes. The base pay range is subject to change and may be modified in the future. This role may also be eligible for equity, bonus, perks, benefits, and Kasa Travel Credits.
Paid Time Off:
Full‑time hourly Kasa employees accrue paid time off at a generous rate that increases with tenure.
Cell phone reimbursement:
We reimburse a portion of your monthly cell phone bill to say thanks for using your personal phone during the workday.
Health Coverage:
We’ve invested in comprehensive health insurance options to help when you need it most, including a company‑sponsored plan with fertility coverage.
Other Perks:
Qualifying full‑time roles are eligible for a wi‑fi stipend, home office stipend, and more!
Who We Are Kasa is the leading tech‑enabled hotel and apartment hotel brand and manager. Kasa has built a hospitality operating system that fundamentally improves the profitability of hospitality assets while delivering a high‑quality, digitally forward experience to guests. We partner with owners of multifamily and boutique hospitality properties to provide stylish, professionally managed accommodations to business and leisure travelers. We took the best that hotels and short‑term rentals had to offer and created a new class of hospitality that is well‑priced, reliable, and offers a large selection of great locations.
Kasa is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non‑disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided based on qualifications, merit, and business need.
Kasa is an E‑Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the Form I‑9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information
here
and
here .
Kasa does not accept unsolicited resumes from individual recruiters or third‑party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or People & Talent team.
The Kasa Talent Acquisition team will only communicate from email addresses that use the URLs
kasa.com
and
us.greenhouse-mail.io . We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money or technology to work for our company. If you believe you are a scam victim, please review your local government consumer protections guidance and reach out to them directly. US‑based applicants may refer to this
article
from consumer.ftc.gov for more details.
#J-18808-Ljbffr