Major League Soccer
Membership Service Consultant
Major League Soccer, Los Angeles, California, United States, 90079
OVERVIEW
The Los Angeles Football Club (LAFC) is an MLS soccer club serving the greater Los Angeles area. LAFC is dedicated to building a world-class soccer club that represents the diversity of Los Angeles and is committed to delivering an unrivaled experience for fans. LAFC’s ownership group is comprised of local leaders and innovators of industry with intellectual capital, financial prowess, operations expertise, and success in the fields of entertainment, sports, technology, and media. LAFC is invested in the world’s game and Los Angeles, constructing, and developing the 22,000 seat BMO Stadium and a top-flight training center on the campus of Cal-State Los Angeles.
POSITION SUMMARY The Membership Service Consultant position is responsible for renewing, cross selling, and engaging current LAFC season ticket members. Each Membership Service Consultant has a book of business ranging from 300-400 season ticket members. This role is responsible for providing best-in-class service to their respective accounts to ensure renewals. Service duties include but are not limited to resolving in-game issues, invitations to exclusive member events, and follow-up sales meetings for upgrades or add on to pre-existing plans.
This role reports to our Manager, Membership Service. Compensation for this role includes an hourly rate as well as additional opportunities through commission.
LAFC is currently operating on a hybrid work model with a minimum of 1 – 2 in-office days per week. Please note that this may vary by role, and your scheduled in-office days are up to the discretion of your supervisor.
ESSENTIAL FUNCTIONS
In person meetings with respective account members on event and non-event days to ensure membership expectations are being met and fulfilled for all MLS and non-MLS events at BMO Stadium.
Partner with department manager to develop and execute exclusive events for current season ticket members.
Build and maintain positive relationships with respective accounts and members.
Leverage relationships with current account holders to gain referrals resulting in potential new business.
Prospect and execute meetings with influential business leaders in the Greater Los Angeles area.
Responsible for completion of individual metrics set each week by department manager.
Participate in networking and development events – including but not limited to clinics, speaker series, etc. Note some events take place after business hours.
Responsible for ticket and account resolutions and inquiries.
SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
Attend Club sponsored charity events within the local community.
Other tasks and duties as assigned by Supervisor/Management.
QUALIFICATIONS
Bachelor’s degree from an accredited College or University required, major in Business or Sports Management preferred.
Minimum of 2 years related work experience required, with a major sports team preferred.
Exceptional organizational and time management skills with the ability to multitask and execute in a timely manner.
Must be flexible with the ability to adapt in a fast-paced work environment with challenging demands and frequent changes.
Ability to maintain a high level of confidentiality at all times.
Must possess a professional demeanor and have the ability to interact with all levels of the organization and outside contacts.
Ability to communicate efficiently and effectively – both verbal and written.
Proficient in Microsoft Office – specifically Word, Excel, PowerPoint, Outlook.
Must be able to work nights, weekends, and holidays, as the event calendar requires.
Bilingual in Korean is a plus.
SALARY RANGE At LAFC, we carefully consider a wide range of factors to determine a fair and equitable compensation package. The final offer amount will consider a wide range of factors that are considered in making compensation decisions including, but not limited to skill sets; relevant experience and training. Pursuant to state and local pay disclosure guidelines, the compensation for this role is $21.51 per hour. This role is eligible for additional compensation through commission.
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POSITION SUMMARY The Membership Service Consultant position is responsible for renewing, cross selling, and engaging current LAFC season ticket members. Each Membership Service Consultant has a book of business ranging from 300-400 season ticket members. This role is responsible for providing best-in-class service to their respective accounts to ensure renewals. Service duties include but are not limited to resolving in-game issues, invitations to exclusive member events, and follow-up sales meetings for upgrades or add on to pre-existing plans.
This role reports to our Manager, Membership Service. Compensation for this role includes an hourly rate as well as additional opportunities through commission.
LAFC is currently operating on a hybrid work model with a minimum of 1 – 2 in-office days per week. Please note that this may vary by role, and your scheduled in-office days are up to the discretion of your supervisor.
ESSENTIAL FUNCTIONS
In person meetings with respective account members on event and non-event days to ensure membership expectations are being met and fulfilled for all MLS and non-MLS events at BMO Stadium.
Partner with department manager to develop and execute exclusive events for current season ticket members.
Build and maintain positive relationships with respective accounts and members.
Leverage relationships with current account holders to gain referrals resulting in potential new business.
Prospect and execute meetings with influential business leaders in the Greater Los Angeles area.
Responsible for completion of individual metrics set each week by department manager.
Participate in networking and development events – including but not limited to clinics, speaker series, etc. Note some events take place after business hours.
Responsible for ticket and account resolutions and inquiries.
SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
Attend Club sponsored charity events within the local community.
Other tasks and duties as assigned by Supervisor/Management.
QUALIFICATIONS
Bachelor’s degree from an accredited College or University required, major in Business or Sports Management preferred.
Minimum of 2 years related work experience required, with a major sports team preferred.
Exceptional organizational and time management skills with the ability to multitask and execute in a timely manner.
Must be flexible with the ability to adapt in a fast-paced work environment with challenging demands and frequent changes.
Ability to maintain a high level of confidentiality at all times.
Must possess a professional demeanor and have the ability to interact with all levels of the organization and outside contacts.
Ability to communicate efficiently and effectively – both verbal and written.
Proficient in Microsoft Office – specifically Word, Excel, PowerPoint, Outlook.
Must be able to work nights, weekends, and holidays, as the event calendar requires.
Bilingual in Korean is a plus.
SALARY RANGE At LAFC, we carefully consider a wide range of factors to determine a fair and equitable compensation package. The final offer amount will consider a wide range of factors that are considered in making compensation decisions including, but not limited to skill sets; relevant experience and training. Pursuant to state and local pay disclosure guidelines, the compensation for this role is $21.51 per hour. This role is eligible for additional compensation through commission.
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