Needham Bank
Branch Supervisor
Job Summary
Responsible for the effective management of branch staff and oversee all aspects of branch operations security and compliance in absence of Manager. Oversee the sales, service, operational efficiency, risk, internal control and personnel management activities to meet bank objectives for the branch. Perform customer service such as opening new accounts, establishing direct deposit accounts, opening retirement accounts, and assisting customers with queries concerning the bank's products and services according to the Bank's standards, procedures and policies. Increase the Bank's market share by maximizing sales and referral opportunities through relationship management and business developments efforts.
Qualifications To perform this job successfully, the individual must be able and willing to perform all essential duties satisfactorily. This document is not intended to be an exhaustive list of all essential duties required. Reasonable accommodations, as determined by management on a case-by-case basis, may be made to enable individuals with disabilities to perform essential duties.
Essential Duties & Responsibilities
Promote and ensure best-in-class customer experience through consistent and effective coaching/development of branch staff
Ensure branch employees adhere to the standard of owning all inquiries and replying with 24 hours.
Manage branch staff ensuring that appropriate bank policy and procedures are followed in all aspects of branch operations, security and compliance; ensure efficient daily operation of the branch
Manage as well as execute the process of assisting customers with issues and/or questions relating to their accounts, including the establishment of new account and services. Provide a complete range of customer services at the bank, including opening new accounts, explaining available bank products and services, and gathering customer information to process new and existing accounts
Implement consistent consultative selling practices on a daily basis
Monitor branch activities for compliance with BSA and AML, reporting appropriate items to BSA Officer
Maintain an environment that fosters teamwork
Contribute to performance evaluations, counsel/discipline employees when needed; coordinate branch staff training when needed
Oversee daily ATM settlement, safe deposit box program, where applicable; and daily distribution of daily tasks when applicable.
Maintain a positive and professional image of the bank, promoting good-will by being an active member of the community
Assist in the on the job training of new branch colleagues
Perform additional duties as requested, needed or assigned
Job Requirements
Ability to supervise, monitor and evaluate the work of others
Highly motivated and experienced managing multiple direct reports
Fluent in written and verbal English communication skills
Demonstrate and promote high ethical standards and behaviors
Participation in community organizations and events required
Ability to build strong relationships across the organization, exceed customer expectations, adapt to change and lift 30 pounds
Must have reliable transportation ; must be flexible and able to adapt to new job locations and re-assignments as directed
Ability to work a flexible schedule based on the hours of operation of the Bank, including Saturday mornings. May include providing coverage at other locations, as necessary.
Ability to adhere to Needham Bank's Core Values (Focus on Customer Relationship, Embrace Change, Work as a Team, Be an Asset to Your Community, Always Learn, and Do the Right Thing)
Education & Experience
Bachelor's degree highly desired or equivalent experience/combined education required
Banking industry experience highly preferred
Three to five years of previous experience as a customer service representative in order to assist branch retail staff
Extensive background in bank operating policies and procedures, banking regulations (state and federal), employee development and public relations
Proficient in Microsoft Office
Working Conditions / Physical Demands
Normal business office environment
Ability to lift 30 pounds.
Pay Range $60,690.83 - $78,898.08/year. The pay range provided is based on what we believe is a reasonable estimate for the pay range for this job at the time of posting. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply.
Benefits Needham Bank offers a competitive salary and an amazing benefit package for a full-time employee which includes fully paid medical and dental insurance, HRA, 401(k) plan with an 8% bank match, paid time off (PTO), paid holidays, a bonus program, flexible spending accounts, vision service plan, group term life insurance, short and long term disability insurance, tuition reimbursement, and an Employee Assistance Program. We offer a great benefit package to our eligible part-time employees as well.
Recruitment Note At NB, we are dedicated to building a diverse, inclusive and authentic workplace - if you are excited about this role, but your past experience doesn't align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.
Equal Opportunity Statement Needham Bank is an Equal Opportunity/Affirmative Action Employer. Needham Bank will provide all applicants for employment and all employees with equal opportunity for employment and promotion regardless of race, color, religion, gender, national origin or ancestry, age, disability, veteran status, military service, sexual orientation, genetic information, or gender identity.
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Qualifications To perform this job successfully, the individual must be able and willing to perform all essential duties satisfactorily. This document is not intended to be an exhaustive list of all essential duties required. Reasonable accommodations, as determined by management on a case-by-case basis, may be made to enable individuals with disabilities to perform essential duties.
Essential Duties & Responsibilities
Promote and ensure best-in-class customer experience through consistent and effective coaching/development of branch staff
Ensure branch employees adhere to the standard of owning all inquiries and replying with 24 hours.
Manage branch staff ensuring that appropriate bank policy and procedures are followed in all aspects of branch operations, security and compliance; ensure efficient daily operation of the branch
Manage as well as execute the process of assisting customers with issues and/or questions relating to their accounts, including the establishment of new account and services. Provide a complete range of customer services at the bank, including opening new accounts, explaining available bank products and services, and gathering customer information to process new and existing accounts
Implement consistent consultative selling practices on a daily basis
Monitor branch activities for compliance with BSA and AML, reporting appropriate items to BSA Officer
Maintain an environment that fosters teamwork
Contribute to performance evaluations, counsel/discipline employees when needed; coordinate branch staff training when needed
Oversee daily ATM settlement, safe deposit box program, where applicable; and daily distribution of daily tasks when applicable.
Maintain a positive and professional image of the bank, promoting good-will by being an active member of the community
Assist in the on the job training of new branch colleagues
Perform additional duties as requested, needed or assigned
Job Requirements
Ability to supervise, monitor and evaluate the work of others
Highly motivated and experienced managing multiple direct reports
Fluent in written and verbal English communication skills
Demonstrate and promote high ethical standards and behaviors
Participation in community organizations and events required
Ability to build strong relationships across the organization, exceed customer expectations, adapt to change and lift 30 pounds
Must have reliable transportation ; must be flexible and able to adapt to new job locations and re-assignments as directed
Ability to work a flexible schedule based on the hours of operation of the Bank, including Saturday mornings. May include providing coverage at other locations, as necessary.
Ability to adhere to Needham Bank's Core Values (Focus on Customer Relationship, Embrace Change, Work as a Team, Be an Asset to Your Community, Always Learn, and Do the Right Thing)
Education & Experience
Bachelor's degree highly desired or equivalent experience/combined education required
Banking industry experience highly preferred
Three to five years of previous experience as a customer service representative in order to assist branch retail staff
Extensive background in bank operating policies and procedures, banking regulations (state and federal), employee development and public relations
Proficient in Microsoft Office
Working Conditions / Physical Demands
Normal business office environment
Ability to lift 30 pounds.
Pay Range $60,690.83 - $78,898.08/year. The pay range provided is based on what we believe is a reasonable estimate for the pay range for this job at the time of posting. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply.
Benefits Needham Bank offers a competitive salary and an amazing benefit package for a full-time employee which includes fully paid medical and dental insurance, HRA, 401(k) plan with an 8% bank match, paid time off (PTO), paid holidays, a bonus program, flexible spending accounts, vision service plan, group term life insurance, short and long term disability insurance, tuition reimbursement, and an Employee Assistance Program. We offer a great benefit package to our eligible part-time employees as well.
Recruitment Note At NB, we are dedicated to building a diverse, inclusive and authentic workplace - if you are excited about this role, but your past experience doesn't align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.
Equal Opportunity Statement Needham Bank is an Equal Opportunity/Affirmative Action Employer. Needham Bank will provide all applicants for employment and all employees with equal opportunity for employment and promotion regardless of race, color, religion, gender, national origin or ancestry, age, disability, veteran status, military service, sexual orientation, genetic information, or gender identity.
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