Harvard University Employees Credit Union
Branch Manager
Harvard University Employees Credit Union, Cambridge, Massachusetts, us, 02140
Company Description
By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.
Why join Harvard University Central Administration?
Harvard University's Central Administration (CADM) is a 5,000+ employee organization that supports the university's overall excellence by understanding and serving the needs of its schools, students, faculty, staff, alumni, and surrounding communities. Through dynamic and collaborative partnerships, CADM provides high-quality and efficient services to the schools to help them achieve their goals.
Job Description At Harvard FCU, we believe a brighter world is possible, and that together, we can all help create it. That’s why, since 1939, we’ve helped our members build a strong financial future so they can make an impact in life, wherever it may lead. From students to professionals, from in-branch to online, from new beginnings to lifetime milestones, from Harvard Square to around the world, we deliver the accessible financial tools and resources everyone, everywhere needs to thrive. By coming together to serve, equip and empower people to make a positive impact in their lives and communities, we’re helping build a more prosperous world for all. Join us!
Harvard FCU: https://harvardfcu.org/
Under the direction of the AVP of Retail, the Branch Manager oversees operations, sales, and service at Harvard FCU branches. As the primary community contact and brand ambassador, the Branch Manager leads branch staff, fostering high-quality service, efficient operations, and effective sales of Harvard FCU products and services.
Job Specific Responsibilities Commitment to Service Excellence
Lead by example by delivering exceptional service to members, and internal teams.
Foster a culture of responsiveness, empathy, and thorough follow-through.
Ensure operational processes reflect the warmth and attentiveness members expect.
Promote seamless, efficient, and supportive internal service interactions.
Ensure all members have access to our services.
Empathetic and Solution-Oriented Support
Reinforce a culture of care through empathetic, efficient team interactions.
Operational Oversight
Manage all branch operations: scheduling, opening/closing, daily balancing, security, and audits.
Ensure consistent, courteous service excellence.
Driving Results
Grow deposits and drive membership growth by engaging with existing members, sourcing leads, and building new business relationships.
Ensure compliance with federal/state laws and internal policies.
Achieve sales goals through strategic initiatives and member engagement.
Participate in performance meetings and communicate effectively with staff via daily huddles and monthly meetings.
Sales Focus
Develop and implement sales strategies to promote Harvard FCU products.
Monitor performance, identify improvement areas, and implement corrective actions.
Train and mentor staff on sales techniques and member engagement.
Collaborate with marketing to support campaigns and retain existing members.
Community Engagement
Represent Harvard FCU in the community and at networking events.
Actively promote membership growth and increase visibility within partner organizations and local communities.
Maintain strong relationships with affiliate personnel and conduct on-site visits.
Support outreach efforts including benefit fairs, seminars, and educational programs.
Business Prospecting and Floating
Identify and develop new business opportunities to support membership growth.
Float to other branches as needed to maintain service standards.
Business Partner Collaboration
Work with department managers to align strategies and initiatives.
Know Your Business: Educate & Empower
Apply credit union expertise to drive success.
Foster teamwork, inclusion, and professional development.
Communicate clearly to ensure alignment and growth
Physical Requirements:
Ability to lift up to 35 pounds.
Qualifications Basic Qualifications:
Bachelor’s degree or equivalent work experience required
3+ years’ relevant work experience
Additional Qualifications and Skills:
Strong
understanding of federal and state banking regulations and compliance.
problem-solving skills and attention to detail.
Proven experience in a leadership role within a financial institution.
Notary Public registration required (or obtained within 90 days of hire).
Excellent communication and interpersonal skills.
Demonstrated written and verbal communication skills, business development, sales and training skills necessary.
Ability to lead and motivate a team.
Must display a high level of comfort and sensitivity working within the diverse and multicultural atmosphere.
Position requires local area travel to various affiliate locations.
Additional Information
Standard Hours/Schedule:
35 hours per week
Branch Operation Hours: Monday-Friday, Typical Hours are 8:15-4:45
One Saturday a month on average 8:00-12:30
Occasional after-hours meetings
Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position
Pre-Employment Screening:
Credit, Criminal, Education, Identity, Prohibited Parties (OFAC - Office of Foreign Assets Control)
Other Information:
Please provide a cover letter and resume as one document with your application.
This position has a 90-day orientation and review period.
#LI-BT1
Work Format Details This position has been determined by school or unit leaders that all duties and responsibilities must be performed at a Harvard or Harvard-designated location. Certain visa types may limit work location. Individuals must meet work location sponsorship requirements prior to employment.
Salary Grade and Ranges This position is salary grade level 056. Please visit Harvard's Salary Ranges to view the corresponding salary range and related information.
Benefits Harvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:
Generous paid time off including parental leave
Medical, dental, and vision health insurance coverage starting on day one
Retirement plans with university contributions
Wellbeing and mental health resources
Support for families and caregivers
Professional development opportunities including tuition assistance and reimbursement
Commuter benefits, discounts and campus perks
Learn more about these and additional benefits on our Benefits & Wellbeing Page.
EEO/Non-Discrimination Commitment Statement Harvard University is committed to equal opportunity and non-discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.
Harvard has an equal employment opportunity policy that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's non-discrimination policy. Harvard's equal employment opportunity policy and non-discrimination policy help all community members participate fully in work and campus life free from harassment and discrimination.
#J-18808-Ljbffr
Why join Harvard University Central Administration?
Harvard University's Central Administration (CADM) is a 5,000+ employee organization that supports the university's overall excellence by understanding and serving the needs of its schools, students, faculty, staff, alumni, and surrounding communities. Through dynamic and collaborative partnerships, CADM provides high-quality and efficient services to the schools to help them achieve their goals.
Job Description At Harvard FCU, we believe a brighter world is possible, and that together, we can all help create it. That’s why, since 1939, we’ve helped our members build a strong financial future so they can make an impact in life, wherever it may lead. From students to professionals, from in-branch to online, from new beginnings to lifetime milestones, from Harvard Square to around the world, we deliver the accessible financial tools and resources everyone, everywhere needs to thrive. By coming together to serve, equip and empower people to make a positive impact in their lives and communities, we’re helping build a more prosperous world for all. Join us!
Harvard FCU: https://harvardfcu.org/
Under the direction of the AVP of Retail, the Branch Manager oversees operations, sales, and service at Harvard FCU branches. As the primary community contact and brand ambassador, the Branch Manager leads branch staff, fostering high-quality service, efficient operations, and effective sales of Harvard FCU products and services.
Job Specific Responsibilities Commitment to Service Excellence
Lead by example by delivering exceptional service to members, and internal teams.
Foster a culture of responsiveness, empathy, and thorough follow-through.
Ensure operational processes reflect the warmth and attentiveness members expect.
Promote seamless, efficient, and supportive internal service interactions.
Ensure all members have access to our services.
Empathetic and Solution-Oriented Support
Reinforce a culture of care through empathetic, efficient team interactions.
Operational Oversight
Manage all branch operations: scheduling, opening/closing, daily balancing, security, and audits.
Ensure consistent, courteous service excellence.
Driving Results
Grow deposits and drive membership growth by engaging with existing members, sourcing leads, and building new business relationships.
Ensure compliance with federal/state laws and internal policies.
Achieve sales goals through strategic initiatives and member engagement.
Participate in performance meetings and communicate effectively with staff via daily huddles and monthly meetings.
Sales Focus
Develop and implement sales strategies to promote Harvard FCU products.
Monitor performance, identify improvement areas, and implement corrective actions.
Train and mentor staff on sales techniques and member engagement.
Collaborate with marketing to support campaigns and retain existing members.
Community Engagement
Represent Harvard FCU in the community and at networking events.
Actively promote membership growth and increase visibility within partner organizations and local communities.
Maintain strong relationships with affiliate personnel and conduct on-site visits.
Support outreach efforts including benefit fairs, seminars, and educational programs.
Business Prospecting and Floating
Identify and develop new business opportunities to support membership growth.
Float to other branches as needed to maintain service standards.
Business Partner Collaboration
Work with department managers to align strategies and initiatives.
Know Your Business: Educate & Empower
Apply credit union expertise to drive success.
Foster teamwork, inclusion, and professional development.
Communicate clearly to ensure alignment and growth
Physical Requirements:
Ability to lift up to 35 pounds.
Qualifications Basic Qualifications:
Bachelor’s degree or equivalent work experience required
3+ years’ relevant work experience
Additional Qualifications and Skills:
Strong
understanding of federal and state banking regulations and compliance.
problem-solving skills and attention to detail.
Proven experience in a leadership role within a financial institution.
Notary Public registration required (or obtained within 90 days of hire).
Excellent communication and interpersonal skills.
Demonstrated written and verbal communication skills, business development, sales and training skills necessary.
Ability to lead and motivate a team.
Must display a high level of comfort and sensitivity working within the diverse and multicultural atmosphere.
Position requires local area travel to various affiliate locations.
Additional Information
Standard Hours/Schedule:
35 hours per week
Branch Operation Hours: Monday-Friday, Typical Hours are 8:15-4:45
One Saturday a month on average 8:00-12:30
Occasional after-hours meetings
Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position
Pre-Employment Screening:
Credit, Criminal, Education, Identity, Prohibited Parties (OFAC - Office of Foreign Assets Control)
Other Information:
Please provide a cover letter and resume as one document with your application.
This position has a 90-day orientation and review period.
#LI-BT1
Work Format Details This position has been determined by school or unit leaders that all duties and responsibilities must be performed at a Harvard or Harvard-designated location. Certain visa types may limit work location. Individuals must meet work location sponsorship requirements prior to employment.
Salary Grade and Ranges This position is salary grade level 056. Please visit Harvard's Salary Ranges to view the corresponding salary range and related information.
Benefits Harvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:
Generous paid time off including parental leave
Medical, dental, and vision health insurance coverage starting on day one
Retirement plans with university contributions
Wellbeing and mental health resources
Support for families and caregivers
Professional development opportunities including tuition assistance and reimbursement
Commuter benefits, discounts and campus perks
Learn more about these and additional benefits on our Benefits & Wellbeing Page.
EEO/Non-Discrimination Commitment Statement Harvard University is committed to equal opportunity and non-discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.
Harvard has an equal employment opportunity policy that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's non-discrimination policy. Harvard's equal employment opportunity policy and non-discrimination policy help all community members participate fully in work and campus life free from harassment and discrimination.
#J-18808-Ljbffr