Homegrown Hospitality Group
Regional Director of Operations
Homegrown Hospitality Group, Myrtle Beach, South Carolina, United States, 29588
At Homegrown Hospitality Group, we take pride in creating exceptional dining experiences across our diverse family of restaurant concepts. As our
Regional Director of Operations (RDO) , you’ll be at the heart of ensuring each location thrives—delivering outstanding service, fostering a positive team culture, and driving strong financial performance.
This role will oversee the Myrtle Beach and Columbia, SC markets. This leadership role is about more than overseeing operations; it’s about building connections, inspiring teams, and shaping a guest experience that keeps people coming back. You'll develop and implement systems to uphold the highest standards in quality, employee engagement, and customer satisfaction, ensuring each restaurant in your region operates at its best. If you have a deep passion for hospitality, growing our footprint within the community through marketing efforts and charity partners, a talent for leading people, and a proven track record of success in multi-unit operations, we’d love to have you on board to help us grow and innovate in an ever-evolving industry. Key Responsibilities Strategic Leadership & Growth Develop and implement operational strategies that align with the company’s long-term vision, setting each location up for sustainable success. Identify opportunities for expansion, growth, and improvement, helping restaurants thrive in an ever-evolving industry. Collaborate with the finance team to create budgets and forecasts, ensuring sound financial planning across all locations. Operational Excellence
Maintain high standards in food quality, service, cleanliness, and brand consistency, ensuring every guest enjoys an exceptional experience. Conduct regular audits and assessments to uphold company policies and best practices. Work closely with restaurant managers to tackle challenges, improve efficiencies, and foster continuous growth. Financial Performance & Profitability
Oversee the region’s financial health by managing P&L, controlling expenses, and driving revenue growth. Implement strategic cost-control measures to optimize inventory, labor, and operational efficiencies. Analyze financial reports and provide restaurant management teams with actionable insights to support success. Recruit, mentor, and develop talented General Managers and key restaurant leaders, building a strong leadership pipeline. Create a work culture centered on collaboration, accountability, and employee satisfaction, ensuring teams feel valued and empowered. Implement retention strategies that keep top talent engaged and growing within the company. Conduct regular performance evaluations, setting clear expectations and fostering professional growth. Brand Management & Guest Experience
Champion brand integrity by delivering exceptional hospitality and fostering guest loyalty. Monitor guest feedback to ensure consistency and continuously enhance service standards. Collaborate with the marketing team to develop promotions and initiatives that resonate with guests and drive brand awareness. Cross-Functional Collaboration
Work alongside HR, finance, marketing, and culinary teams to support operational initiatives and ensure company-wide alignment. Provide feedback to product development teams, leveraging market insights to refine offerings and improve guest satisfaction. Compliance & Safety
Ensure all locations adhere to health, safety, and regulatory requirements, creating a secure environment for guests and employees. Conduct regular safety audits and uphold best practices for food handling and workplace safety. Lead crisis management efforts, guiding teams through unexpected challenges with professionalism and care. Expectations and Qualifications
Educational Requirements Bachelor’s degree in Business Administration, Hospitality Management, or a related field preferred, but not required. Experience
8+ years of experience in restaurant management, with at least 3+ years in a multi-unit or regional management role. Demonstrated success managing financial performance, including budgets, cost controls, and P&L management. Experience managing a diverse portfolio of restaurant concepts preferred. Restaurant365, Toast, Microsoft and Google Suite Skills and Abilities
Proven leadership skills with a talent for motivating and developing teams. Strong analytical and problem-solving abilities. Excellent communication and interpersonal skills. Strong track-record of growing community outreach and developing new business promotional ideas. Ability to travel frequently within the assigned region. Strong understanding of restaurant operations, including service, kitchen, and inventory management. Performance Metrics
The RDO’s performance will be measured on the following metrics: Financial Performance
– Driving profitability by achieving or exceeding budgeted revenue and profit targets. Guest Satisfaction
– Maintaining high guest experience standards and continuously improving satisfaction scores across all locations. Operational Excellence & Compliance
– Successfully completing audits and ensuring consistent adherence to company policies and industry regulations. Team Development & Retention
– Building a positive work culture, achieving retention goals, and fostering strong employee engagement. Growth & Expansion
– Effectively managing the rollout of new locations or concepts, contributing to the long-term success of the brand. This position offers a competitive salary, performance-based bonuses, and benefits, including [health, dental, retirement options, etc.]. The RDO will be a key player in driving our brand’s success and growth and will have the opportunity to make a meaningful impact within a fast-paced and dynamic work environment. #J-18808-Ljbffr
Regional Director of Operations (RDO) , you’ll be at the heart of ensuring each location thrives—delivering outstanding service, fostering a positive team culture, and driving strong financial performance.
This role will oversee the Myrtle Beach and Columbia, SC markets. This leadership role is about more than overseeing operations; it’s about building connections, inspiring teams, and shaping a guest experience that keeps people coming back. You'll develop and implement systems to uphold the highest standards in quality, employee engagement, and customer satisfaction, ensuring each restaurant in your region operates at its best. If you have a deep passion for hospitality, growing our footprint within the community through marketing efforts and charity partners, a talent for leading people, and a proven track record of success in multi-unit operations, we’d love to have you on board to help us grow and innovate in an ever-evolving industry. Key Responsibilities Strategic Leadership & Growth Develop and implement operational strategies that align with the company’s long-term vision, setting each location up for sustainable success. Identify opportunities for expansion, growth, and improvement, helping restaurants thrive in an ever-evolving industry. Collaborate with the finance team to create budgets and forecasts, ensuring sound financial planning across all locations. Operational Excellence
Maintain high standards in food quality, service, cleanliness, and brand consistency, ensuring every guest enjoys an exceptional experience. Conduct regular audits and assessments to uphold company policies and best practices. Work closely with restaurant managers to tackle challenges, improve efficiencies, and foster continuous growth. Financial Performance & Profitability
Oversee the region’s financial health by managing P&L, controlling expenses, and driving revenue growth. Implement strategic cost-control measures to optimize inventory, labor, and operational efficiencies. Analyze financial reports and provide restaurant management teams with actionable insights to support success. Recruit, mentor, and develop talented General Managers and key restaurant leaders, building a strong leadership pipeline. Create a work culture centered on collaboration, accountability, and employee satisfaction, ensuring teams feel valued and empowered. Implement retention strategies that keep top talent engaged and growing within the company. Conduct regular performance evaluations, setting clear expectations and fostering professional growth. Brand Management & Guest Experience
Champion brand integrity by delivering exceptional hospitality and fostering guest loyalty. Monitor guest feedback to ensure consistency and continuously enhance service standards. Collaborate with the marketing team to develop promotions and initiatives that resonate with guests and drive brand awareness. Cross-Functional Collaboration
Work alongside HR, finance, marketing, and culinary teams to support operational initiatives and ensure company-wide alignment. Provide feedback to product development teams, leveraging market insights to refine offerings and improve guest satisfaction. Compliance & Safety
Ensure all locations adhere to health, safety, and regulatory requirements, creating a secure environment for guests and employees. Conduct regular safety audits and uphold best practices for food handling and workplace safety. Lead crisis management efforts, guiding teams through unexpected challenges with professionalism and care. Expectations and Qualifications
Educational Requirements Bachelor’s degree in Business Administration, Hospitality Management, or a related field preferred, but not required. Experience
8+ years of experience in restaurant management, with at least 3+ years in a multi-unit or regional management role. Demonstrated success managing financial performance, including budgets, cost controls, and P&L management. Experience managing a diverse portfolio of restaurant concepts preferred. Restaurant365, Toast, Microsoft and Google Suite Skills and Abilities
Proven leadership skills with a talent for motivating and developing teams. Strong analytical and problem-solving abilities. Excellent communication and interpersonal skills. Strong track-record of growing community outreach and developing new business promotional ideas. Ability to travel frequently within the assigned region. Strong understanding of restaurant operations, including service, kitchen, and inventory management. Performance Metrics
The RDO’s performance will be measured on the following metrics: Financial Performance
– Driving profitability by achieving or exceeding budgeted revenue and profit targets. Guest Satisfaction
– Maintaining high guest experience standards and continuously improving satisfaction scores across all locations. Operational Excellence & Compliance
– Successfully completing audits and ensuring consistent adherence to company policies and industry regulations. Team Development & Retention
– Building a positive work culture, achieving retention goals, and fostering strong employee engagement. Growth & Expansion
– Effectively managing the rollout of new locations or concepts, contributing to the long-term success of the brand. This position offers a competitive salary, performance-based bonuses, and benefits, including [health, dental, retirement options, etc.]. The RDO will be a key player in driving our brand’s success and growth and will have the opportunity to make a meaningful impact within a fast-paced and dynamic work environment. #J-18808-Ljbffr