JPMorgan Chase & Co.
Payments - Platform Experience Product Delivery - Vice President
JPMorgan Chase & Co., Trenton, New Jersey, United States
Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.
As a Product Delivery Manager in Platform Experience, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.
Job responsibilities
Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
Collaborates with cross-functional teams to ensure that Technology deliverables are directly linked to desired business and client outcomes
Facilitates regular meetings and workshops with stakeholders to gather feedback, align on priorities, and ensure continuous alignment between product delivery and business objectives
Develops and maintains comprehensive project documentation, including roadmaps and status reports to ensure transparency and accountability throughout the product delivery lifecycle
Required qualifications, capabilities, and skills
5+ years of experience or equivalent expertise in product delivery or a relevant domain area
Demonstrated ability to execute operational management and change readiness activities
Strong understanding of delivery and a proven track record of implementing continuous improvement processes
Experience in product or platform-wide release management, in addition to deployment processes and strategies
Experience in agile metholodgy
Preferred qualifications, capabilities, and skills
Proficient knowledge of the product development life cycle, design, and data analytics
Excellent communication and interpersonal skills
Strong problem-solving skills with the ability to anticipate challenges and proactively develop solutions to mitigate risks and ensure successful product delivery
Ability to adapt to rapidly changing environments and manage multiple priorities simultaneously, demonstrating flexibility and resilience in the face of challenges
Experience in the payments industry, with a strong understanding of payment processing systems, technologies, and regulatory requirements
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As a Product Delivery Manager in Platform Experience, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.
Job responsibilities
Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
Collaborates with cross-functional teams to ensure that Technology deliverables are directly linked to desired business and client outcomes
Facilitates regular meetings and workshops with stakeholders to gather feedback, align on priorities, and ensure continuous alignment between product delivery and business objectives
Develops and maintains comprehensive project documentation, including roadmaps and status reports to ensure transparency and accountability throughout the product delivery lifecycle
Required qualifications, capabilities, and skills
5+ years of experience or equivalent expertise in product delivery or a relevant domain area
Demonstrated ability to execute operational management and change readiness activities
Strong understanding of delivery and a proven track record of implementing continuous improvement processes
Experience in product or platform-wide release management, in addition to deployment processes and strategies
Experience in agile metholodgy
Preferred qualifications, capabilities, and skills
Proficient knowledge of the product development life cycle, design, and data analytics
Excellent communication and interpersonal skills
Strong problem-solving skills with the ability to anticipate challenges and proactively develop solutions to mitigate risks and ensure successful product delivery
Ability to adapt to rapidly changing environments and manage multiple priorities simultaneously, demonstrating flexibility and resilience in the face of challenges
Experience in the payments industry, with a strong understanding of payment processing systems, technologies, and regulatory requirements
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