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# Appointment Clerk - DI Call CenterHonolulu, HIFull-Time# Appointment Clerk - DI Call CenterHonolulu, HIFull-TimeDec 15, 2025Healthcare Services## Job Description**Job Summary:**
Under direct supervision, monitors receipt of requisitions for all diagnostic imaging procedure/exams and schedules/forwards appropriately; greets and schedules patients for diagnostic imaging exams based on varying scheduling parameters depending upon modality; reviews written instructions with patient on pre-examination preparations; directs stat exam requests appropriately and confirms appointment; obtains current patient history as needed per modality/exam, verifies patient insurance coverage and quotes patient estimated copay amounts using provided estimator tools.
**Essential Responsibilities:**
* Schedule all services rendered in Diagnostic Imaging via incoming telephone calls and outgoing telephone calls. Greets and communicates with patients in a friendly, confident, and courteous manner conducive to personalized patient care environment; attempts to allay patients anxieties, fears, and concerns regarding procedures.* Determines status and nature of scan/procedure; recognizes and responds appropriately to special circumstances and scheduling requirements based upon type of procedure and available resources; notifies patient of available appointment times; strives to prevent imaging conflicts due to varying imaging methods; expedites patient through proper channels.* Verifies insurance coverage and plan benefit. Determines and explains cost for services rendered. Receives telephone requests from patients, nursing, and other clinical personnel; responds or forwards telephone requests as appropriate; answers questions regarding scheduling of appointments and examination preparations for all modalities at all clinics.* Obtains, documents, and correlates clinical patient history pertinent to procedure being scheduled; transcribes physician orders and other pertinent information into Radiology Information System. Reviews written instructions with patient on-pre-examination preparations and forwards questions to technical staff as necessary; and explains importance of complying with preparations.* Schedules pediatric cases with PATC as needed. Arranges Anesthesia support as needed, reviews written anesthesia instructions with patients and/or guardian, forwards questions to Ambulatory Surgery Center as needed. Provide feedback to referring physicians regarding patients who are delayed, fail to show, or are unable to be contacted.* Determines and quotes patient co-pay or coinsurance fees using current quoting tool, according to patients health plan benefits coverage. Notifies manager or designee of significant delays or operational problems; refers problem situations and complaints to manager or designee.* Receives, prioritizes, and relays incoming phone messages to various subsections and personnel within Diagnostic Imaging department; operates departmental paging system. Rotates through all scheduling modalities within Diagnostic Imaging, including Interventional Radiology/Angio.* Cancels or reschedules patient appointments by telephone or correspondence; provides appropriate appointment and preparation information to ensure patient comprehension and satisfaction. Refers patients or guardians of patients with known claustrophobia back to physician for sedation order.* Demonstrates knowledge, skills, and abilities necessary to provide care and/or service to patient demographics served.* Demonstrates knowledge, skills, and abilities necessary to provide culturally sensitive care and/or service.* Performs other duties and accepts responsibility as assigned.
**Basic Qualifications:** Experience
* One (1) year clerical experience in healthcare facility.* Two (2) years customer service experience.Education
* High school diploma or equivalent combination of education (lesser) & experience may be considered in lieu of requirements.License, Certification, Registration* N/A**Additional Requirements:**
* Type 40 wpm.* Computer experience.* Demonstrated knowledge of and skill in customer service, adaptabiliity, detail oriented, multi-tasking, prioritization, interpersonal relations, oral communication, written communication, teamwork, problem solving, systems thinking.* Demonstrated knowledgge of and skill in Microsoft Office, and databae PC applications.* Talking to patients, co-workers (internal and external), and vendors over the phone.* Reading, writing, speaking and understanding English.* Training/giving and receiving instructions.* Mathematical ability, attention to detail (e.g. organization, prioritization, proofing), concentration and alertnes.**Preferred Qualifications:**
* Medical Assistant.* Experience in Diagnostic Imaging.* Experience in a call center.* Post high school course work in Medical Terminology.* Post high school course work in Anatomy
PDN-a0988375-3d85-41d5-b132-9ff16fe91007**Job Summary:**
Under direct supervision, monitors receipt of requisitions for all diagnostic imaging procedure/exams and schedules/forwards appropriately; greets and schedules patients for diagnostic imaging exams based on varying scheduling parameters depending upon modality; reviews written instructions with patient on pre-examination preparations; directs stat exam requests appropriately and confirms appointment; obtains current patient history as needed per modality/exam, verifies patient insurance coverage and quotes patient estimated copay amounts using provided estimator tools.
**Essential Responsibilities:**
* Schedule all services rendered in Diagnostic Imaging via incoming telephone calls and outgoing telephone calls. Greets and communicates with patients in a friendly, confident, and courteous manner conducive to personalized patient care environment; attempts to allay patients anxieties, fears, and concerns regarding procedures.* Determines status and nature of scan/procedure; recognizes and responds appropriately to special circumstances and scheduling requirements based upon type of procedure and available resources; notifies patient of available appointment times; strives to prevent imaging conflicts due to varying imaging methods; expedites patient through proper channels.* Verifies insurance coverage and plan benefit. Determines and explains cost for services rendered. Receives telephone requests from patients, nursing, and other clinical personnel; responds or forwards telephone requests as appropriate; answers questions regarding scheduling of appointments and examination preparations for all modalities at all clinics.* Obtains, documents, and correlates clinical patient history pertinent to procedure being scheduled; transcribes physician orders and other pertinent information into Radiology Information System. Reviews written instructions with patient on-pre-examination preparations and forwards questions to technical staff as necessary; and explains importance of complying with preparations.* Schedules pediatric cases with PATC as needed. Arranges Anesthesia support as needed, reviews written anesthesia instructions with patients and/or guardian, forwards questions to Ambulatory Surgery Center as needed. Provide feedback to referring physicians regarding patients who are delayed, fail to show, or are unable to be contacted.* Determines and quotes patient co-pay or coinsurance fees using current quoting tool, according to patients health plan benefits coverage. Notifies manager or designee of significant delays or operational problems; refers problem situations and complaints to manager or designee.* Receives, prioritizes, and relays incoming phone messages to various subsections and personnel within Diagnostic Imaging department; operates departmental paging system. Rotates through all scheduling modalities within Diagnostic Imaging, including Interventional Radiology/Angio.* #J-18808-Ljbffr
Under direct supervision, monitors receipt of requisitions for all diagnostic imaging procedure/exams and schedules/forwards appropriately; greets and schedules patients for diagnostic imaging exams based on varying scheduling parameters depending upon modality; reviews written instructions with patient on pre-examination preparations; directs stat exam requests appropriately and confirms appointment; obtains current patient history as needed per modality/exam, verifies patient insurance coverage and quotes patient estimated copay amounts using provided estimator tools.
**Essential Responsibilities:**
* Schedule all services rendered in Diagnostic Imaging via incoming telephone calls and outgoing telephone calls. Greets and communicates with patients in a friendly, confident, and courteous manner conducive to personalized patient care environment; attempts to allay patients anxieties, fears, and concerns regarding procedures.* Determines status and nature of scan/procedure; recognizes and responds appropriately to special circumstances and scheduling requirements based upon type of procedure and available resources; notifies patient of available appointment times; strives to prevent imaging conflicts due to varying imaging methods; expedites patient through proper channels.* Verifies insurance coverage and plan benefit. Determines and explains cost for services rendered. Receives telephone requests from patients, nursing, and other clinical personnel; responds or forwards telephone requests as appropriate; answers questions regarding scheduling of appointments and examination preparations for all modalities at all clinics.* Obtains, documents, and correlates clinical patient history pertinent to procedure being scheduled; transcribes physician orders and other pertinent information into Radiology Information System. Reviews written instructions with patient on-pre-examination preparations and forwards questions to technical staff as necessary; and explains importance of complying with preparations.* Schedules pediatric cases with PATC as needed. Arranges Anesthesia support as needed, reviews written anesthesia instructions with patients and/or guardian, forwards questions to Ambulatory Surgery Center as needed. Provide feedback to referring physicians regarding patients who are delayed, fail to show, or are unable to be contacted.* Determines and quotes patient co-pay or coinsurance fees using current quoting tool, according to patients health plan benefits coverage. Notifies manager or designee of significant delays or operational problems; refers problem situations and complaints to manager or designee.* Receives, prioritizes, and relays incoming phone messages to various subsections and personnel within Diagnostic Imaging department; operates departmental paging system. Rotates through all scheduling modalities within Diagnostic Imaging, including Interventional Radiology/Angio.* Cancels or reschedules patient appointments by telephone or correspondence; provides appropriate appointment and preparation information to ensure patient comprehension and satisfaction. Refers patients or guardians of patients with known claustrophobia back to physician for sedation order.* Demonstrates knowledge, skills, and abilities necessary to provide care and/or service to patient demographics served.* Demonstrates knowledge, skills, and abilities necessary to provide culturally sensitive care and/or service.* Performs other duties and accepts responsibility as assigned.
**Basic Qualifications:** Experience
* One (1) year clerical experience in healthcare facility.* Two (2) years customer service experience.Education
* High school diploma or equivalent combination of education (lesser) & experience may be considered in lieu of requirements.License, Certification, Registration* N/A**Additional Requirements:**
* Type 40 wpm.* Computer experience.* Demonstrated knowledge of and skill in customer service, adaptabiliity, detail oriented, multi-tasking, prioritization, interpersonal relations, oral communication, written communication, teamwork, problem solving, systems thinking.* Demonstrated knowledgge of and skill in Microsoft Office, and databae PC applications.* Talking to patients, co-workers (internal and external), and vendors over the phone.* Reading, writing, speaking and understanding English.* Training/giving and receiving instructions.* Mathematical ability, attention to detail (e.g. organization, prioritization, proofing), concentration and alertnes.**Preferred Qualifications:**
* Medical Assistant.* Experience in Diagnostic Imaging.* Experience in a call center.* Post high school course work in Medical Terminology.* Post high school course work in Anatomy
PDN-a0988375-3d85-41d5-b132-9ff16fe91007**Job Summary:**
Under direct supervision, monitors receipt of requisitions for all diagnostic imaging procedure/exams and schedules/forwards appropriately; greets and schedules patients for diagnostic imaging exams based on varying scheduling parameters depending upon modality; reviews written instructions with patient on pre-examination preparations; directs stat exam requests appropriately and confirms appointment; obtains current patient history as needed per modality/exam, verifies patient insurance coverage and quotes patient estimated copay amounts using provided estimator tools.
**Essential Responsibilities:**
* Schedule all services rendered in Diagnostic Imaging via incoming telephone calls and outgoing telephone calls. Greets and communicates with patients in a friendly, confident, and courteous manner conducive to personalized patient care environment; attempts to allay patients anxieties, fears, and concerns regarding procedures.* Determines status and nature of scan/procedure; recognizes and responds appropriately to special circumstances and scheduling requirements based upon type of procedure and available resources; notifies patient of available appointment times; strives to prevent imaging conflicts due to varying imaging methods; expedites patient through proper channels.* Verifies insurance coverage and plan benefit. Determines and explains cost for services rendered. Receives telephone requests from patients, nursing, and other clinical personnel; responds or forwards telephone requests as appropriate; answers questions regarding scheduling of appointments and examination preparations for all modalities at all clinics.* Obtains, documents, and correlates clinical patient history pertinent to procedure being scheduled; transcribes physician orders and other pertinent information into Radiology Information System. Reviews written instructions with patient on-pre-examination preparations and forwards questions to technical staff as necessary; and explains importance of complying with preparations.* Schedules pediatric cases with PATC as needed. Arranges Anesthesia support as needed, reviews written anesthesia instructions with patients and/or guardian, forwards questions to Ambulatory Surgery Center as needed. Provide feedback to referring physicians regarding patients who are delayed, fail to show, or are unable to be contacted.* Determines and quotes patient co-pay or coinsurance fees using current quoting tool, according to patients health plan benefits coverage. Notifies manager or designee of significant delays or operational problems; refers problem situations and complaints to manager or designee.* Receives, prioritizes, and relays incoming phone messages to various subsections and personnel within Diagnostic Imaging department; operates departmental paging system. Rotates through all scheduling modalities within Diagnostic Imaging, including Interventional Radiology/Angio.* #J-18808-Ljbffr