M. Coast
We are M. Coast Inc., a marketing & sales firm dedicated to building confidence in every interaction and every connection. We need a Wireless Customer Service Agent to reinforce that. By leveraging the speed and reliability of AT&T Fiber, we equip clients with the sales methodologies and service blueprints that make every customer feel seen, heard, and technically supported.
As a Wireless Customer Service Agent, you make advanced connectivity feel accessible. The Wireless Customer Service Agent verifies AT&T Fiber eligibility, walks customers through internet and wireless plan options, resolves service hiccups, and manages activations all with a friendly, professional demeanor that reflects AT&T’s high standards.
Key Responsibilities of the Wireless Customer Service Agent
Provide frontline support by addressing customer inquiries on AT&T Fiber internet, wireless devices, and bundled service options.
Troubleshoot connectivity and device issues, guiding customers through setup, plan adjustments, and timely resolutions that improve satisfaction.
Recommend tailored solutions by aligning household needs with AT&T Fiber’s speed, reliability, and value‑driven service plans.
Process activations, upgrades, and service enrollments with precision while maintaining CRM accuracy, billing compliance, and account documentation.
Handle billing questions, apply promotions or credits, and ensure customers clearly understand service agreements and plan details.
Collaborate with supervisors and technical teams to escalate complex service challenges and deliver seamless, customer‑focused resolutions.
Provide frontline support by addressing customer inquiries on AT&T Fiber internet, wireless devices, and bundled service options.
Troubleshoot connectivity and device issues, guiding customers through setup, plan adjustments, and timely resolutions that improve satisfaction.
Recommend tailored solutions by aligning household needs with AT&T Fiber’s speed, reliability, and value‑driven service plans.
Process activations, upgrades, and service enrollments with precision while maintaining CRM accuracy, billing compliance, and account documentation.
Handle billing questions, apply promotions or credits, and ensure customers clearly understand service agreements and plan details.
Collaborate with supervisors and technical teams to escalate complex service challenges and deliver seamless, customer‑focused resolutions.