Washington State Department of Labor & Industries
L&I Asst. Director of the Customer Service, Compliance, and Public Safety Divisi
Washington State Department of Labor & Industries, Seattle, Washington, us, 98127
L&I Assistant Director of the Customer Service, Compliance, and Public Safety Division
Join to apply for the L&I Assistant Director of the Customer Service, Compliance, and Public Safety Division role at Washington State Department of Labor & Industries.
Description Our Mission: Keep Washington Safe and Working!
Our Values: Customer Focus, One L&I, Respect, Diversity, Equity and Inclusion, Learning and Growth, Reliability
This recruitment will remain open until filled. It is in your best interest to apply before January 4th.
Job Highlights The Assistant Director (AD) Is Responsible For
Working to prevent injuries and loss of livelihoods among the public and workers by leading the Contractor Compliance, Electrical, Elevator, Factory Assembled Structures, Plumber Certification and Pressure Vessels programs.
Coordinating initiatives to detect and respond to fraud and abuse in the workers’ compensation system and producing strong results by leading the Field Audit, Firm Appeals, Collections, and Investigation programs.
Effective Customer Service management and operation in the 19 statewide offices.
The Customer Service, Compliance, and Public Safety Division (CSCPS) is the second largest division in the Department of Labor & Industries with more than 700 employees. The AD of CSCPS is a member of the agency’s Executive Leadership Team, reports to a Deputy Director, and leads the CSCPS Leadership Team to effectively and efficiently lead the work of the division.
Duties Some Of What You’ll Do
Develop, maintain, and execute a systematic and innovative approach to keep the agency mission of keeping Washington safe and working.
Promote divisional partnership that encourages teamwork and exceptional customer service, providing leadership to influence the direction of staff and resources.
Inspire and lead divisional leaders and provide strategic direction for legislative and rule‑making initiatives, financial analysis, IT, facilities, risk management, and agency‑wide issues.
Provide leadership through setting goals, performance targets, action plans, operational and policy initiatives, and advocating for agency support and resources for the division.
Lead a strategic approach to detecting and deterring fraud and abuse by employers, workers, and health care providers in Washington’s workers’ compensation system.
Lead public safety programs to ensure licensing and registration of tradespeople, and inspections of the work are safe and comply with relevant safety standards.
Provide strategic oversight and leadership for customer service operations in 19 offices around the state.
Participate in or lead agency‑wide teams in coordinating actions, law or rule development, and data sharing.
Collaborate with interested parties impacted by policies and legislative proposals.
Qualifications Required
Progressively responsible and challenging management experience in public administration, business, workers’ compensation, or related fields.
Knowledge and experience in public policy, human resources management, leadership principles, and strategic planning practices.
Ability to lead and inspire an organization, promote teamwork, exceptional customer service, and influence the organization statewide.
Effective communication with diverse individuals and groups, mediating conflicts to resolution.
Develop and maintain effective working relationships with stakeholders, leadership, other professionals, and agency staff.
Bachelor’s degree in business administration, criminal justice, law, public administration, or closely related field, or equivalent relevant experience.
Valid unrestricted driver’s license and private insurance if driving a privately owned vehicle on state business.
Desired
Knowledge of operational challenges and public policy issues associated with public safety and compliance programs.
Ability to collaborate and manage employees who are centrally located as well as those dispersed in the field.
Experience testifying before legislative committees.
Application Process Complete the online application and attach the following documents. Your application may be considered incomplete if you do not include the following:
A cover letter describing your interest, experience, skills, and contributions you will bring to this role.
A current resume detailing applicable experience and education.
Do not attach or place any medical information in the application, resume, or cover letter.
Background Check Notice Before placement in a position at L&I, the agency will conduct a background check that includes criminal history records. The results might not disqualify candidates. L&I understands some situations may require further explanation, and candidates will have the opportunity to discuss this with the Assistant Director of the Office of Human Resources.
Other Information
Candidates who receive a job offer must possess work authorization that does not require sponsorship for a visa now or in the future.
The Department of Labor & Industries complies with the federal employment eligibility verification requirements (Form I‑9).
Veterans Preference Applicants wishing to claim Veterans Preference should attach to their application a copy of their DD‑214, NGB 22, or signed verification of service letter. Please blackout any personally identifiable data such as Social Security numbers.
Diversity, Equity, and Inclusion Employer L&I employees come from all walks of life. We strive to hire great people from a wide variety of backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
L&I is an equal opportunity employer. Persons with a disability who need accommodation in the application process may call 360‑902‑5700.
For More Information If you have any questions regarding this job posting, program, or the agency, please contact Sally Elliott (she/her/hers).
#J-18808-Ljbffr
Description Our Mission: Keep Washington Safe and Working!
Our Values: Customer Focus, One L&I, Respect, Diversity, Equity and Inclusion, Learning and Growth, Reliability
This recruitment will remain open until filled. It is in your best interest to apply before January 4th.
Job Highlights The Assistant Director (AD) Is Responsible For
Working to prevent injuries and loss of livelihoods among the public and workers by leading the Contractor Compliance, Electrical, Elevator, Factory Assembled Structures, Plumber Certification and Pressure Vessels programs.
Coordinating initiatives to detect and respond to fraud and abuse in the workers’ compensation system and producing strong results by leading the Field Audit, Firm Appeals, Collections, and Investigation programs.
Effective Customer Service management and operation in the 19 statewide offices.
The Customer Service, Compliance, and Public Safety Division (CSCPS) is the second largest division in the Department of Labor & Industries with more than 700 employees. The AD of CSCPS is a member of the agency’s Executive Leadership Team, reports to a Deputy Director, and leads the CSCPS Leadership Team to effectively and efficiently lead the work of the division.
Duties Some Of What You’ll Do
Develop, maintain, and execute a systematic and innovative approach to keep the agency mission of keeping Washington safe and working.
Promote divisional partnership that encourages teamwork and exceptional customer service, providing leadership to influence the direction of staff and resources.
Inspire and lead divisional leaders and provide strategic direction for legislative and rule‑making initiatives, financial analysis, IT, facilities, risk management, and agency‑wide issues.
Provide leadership through setting goals, performance targets, action plans, operational and policy initiatives, and advocating for agency support and resources for the division.
Lead a strategic approach to detecting and deterring fraud and abuse by employers, workers, and health care providers in Washington’s workers’ compensation system.
Lead public safety programs to ensure licensing and registration of tradespeople, and inspections of the work are safe and comply with relevant safety standards.
Provide strategic oversight and leadership for customer service operations in 19 offices around the state.
Participate in or lead agency‑wide teams in coordinating actions, law or rule development, and data sharing.
Collaborate with interested parties impacted by policies and legislative proposals.
Qualifications Required
Progressively responsible and challenging management experience in public administration, business, workers’ compensation, or related fields.
Knowledge and experience in public policy, human resources management, leadership principles, and strategic planning practices.
Ability to lead and inspire an organization, promote teamwork, exceptional customer service, and influence the organization statewide.
Effective communication with diverse individuals and groups, mediating conflicts to resolution.
Develop and maintain effective working relationships with stakeholders, leadership, other professionals, and agency staff.
Bachelor’s degree in business administration, criminal justice, law, public administration, or closely related field, or equivalent relevant experience.
Valid unrestricted driver’s license and private insurance if driving a privately owned vehicle on state business.
Desired
Knowledge of operational challenges and public policy issues associated with public safety and compliance programs.
Ability to collaborate and manage employees who are centrally located as well as those dispersed in the field.
Experience testifying before legislative committees.
Application Process Complete the online application and attach the following documents. Your application may be considered incomplete if you do not include the following:
A cover letter describing your interest, experience, skills, and contributions you will bring to this role.
A current resume detailing applicable experience and education.
Do not attach or place any medical information in the application, resume, or cover letter.
Background Check Notice Before placement in a position at L&I, the agency will conduct a background check that includes criminal history records. The results might not disqualify candidates. L&I understands some situations may require further explanation, and candidates will have the opportunity to discuss this with the Assistant Director of the Office of Human Resources.
Other Information
Candidates who receive a job offer must possess work authorization that does not require sponsorship for a visa now or in the future.
The Department of Labor & Industries complies with the federal employment eligibility verification requirements (Form I‑9).
Veterans Preference Applicants wishing to claim Veterans Preference should attach to their application a copy of their DD‑214, NGB 22, or signed verification of service letter. Please blackout any personally identifiable data such as Social Security numbers.
Diversity, Equity, and Inclusion Employer L&I employees come from all walks of life. We strive to hire great people from a wide variety of backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
L&I is an equal opportunity employer. Persons with a disability who need accommodation in the application process may call 360‑902‑5700.
For More Information If you have any questions regarding this job posting, program, or the agency, please contact Sally Elliott (she/her/hers).
#J-18808-Ljbffr