Northeastern University
This range is provided by Northeastern University. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $97,000.00/yr - $141,000.00/yr
About the Opportunity JOB SUMMARY
The Business Relationship Manager (BRM) serves as a pivotal partner and advisor to business units, focusing on aligning IT solutions with the university's strategic objectives to deliver maximum value. The BRM bridges the gap between business partners and technology solution providers, ensuring IT initiatives are closely aligned with business strategies.
The role requires flexibility in performing duties outside of the primary responsibilities to support evolving business needs. The ideal candidate must be adaptable and willing to take on additional tasks or projects as required, ensuring smooth operations across the organization. This may include stepping in to assist with cross‑functional teams, handling unexpected challenges, or contributing to initiatives that support business growth and success. A proactive mindset and the ability to pivot quickly are essential for thriving in this dynamic environment.
The role is hybrid and requires in‑office presence at least three days a week to facilitate collaboration and teamwork. Occasional availability outside of traditional working hours is required to address urgent business needs, including responding to security incidents, supporting software deployments, resolving software issues or system breaks, and addressing other critical operational requirements.
Applicants must be authorized to work in the United States. The University can’t sponsor work visas for this role now or in the future.
Minimum Qualifications
Analytical and Creative Thinking:
Strong analytical skills to critically evaluate information and contribute innovative ideas that add business value and enhance solution creation.
Stakeholder Management and Conflict Resolution:
Ability to manage stakeholder expectations, resolve conflicts, and influence decision‑making processes to align IT services with business needs.
Effective Communication:
Excellent communication skills to articulate IT capabilities and solutions to business constituents, ensuring they understand available services and self‑service options.
Broad Business and IT Perspective:
A comprehensive understanding of both business and IT landscapes, with the ability to bridge the gap and ensure alignment between the two.
Leadership and Mentorship:
Strong leadership skills to guide and mentor a team of BRMs, fostering a collaborative and strategic approach to relationship management.
Technical Knowledge and Orchestration:
Familiarity with technical areas such as risk management, architecture, and testing, with the ability to orchestrate the delivery of this knowledge to business areas.
Product Management Understanding:
Knowledge of product management concepts and the ability to collaborate effectively with product/service managers to align solutions with business needs.
Adaptability and Flexibility:
A flexible and adaptive style to navigate diverse organizational environments and evolving business needs, ensuring the delivery of optimal value.
Negotiation and Influence:
Strong negotiation skills to influence stakeholders and secure necessary resources and support for IT initiatives.
Emotional Intelligence:
High emotional intelligence to navigate complex interpersonal dynamics and build strong, trusting relationships with business partners.
Strategic Visioning:
Ability to develop and communicate a clear strategic vision that aligns IT initiatives with long‑term business goals.
Project Management Expertise:
Advanced project management skills to oversee complex IT projects, ensuring they are delivered on time, within scope, and on budget.
Cultural Awareness:
Sensitivity to cultural differences and the ability to work effectively in diverse, global environments.
Innovation and Creativity:
A strong inclination toward innovation, encouraging the exploration of new technologies and approaches to solve business challenges.
Crisis Management:
Ability to manage and resolve crises effectively, maintaining business continuity and minimizing impact on operations.
Networking and Relationship Building:
Proficiency in building and maintaining a network of contacts within the industry to stay informed about trends and opportunities.
Key Responsibilities and Accountabilities 1) Strategic Relationship Building, 40% Develop and nurture strong, strategic relationships with business partners to develop a comprehensive understanding of and help define objectives, strategies, and challenges. Serve as a trusted advisor and liaison between business units and IT.
2) Advisory Role in Technology Strategy, 30% Provide strategic advice to business partners on technology trends and opportunities, helping shape their technology strategy and ensuring alignment with IT service offerings and capabilities.
3) Promotion of Business Value, 15% Advocate for business projects and their value within the IT community, ensuring that IT leaders understand the strategic importance of these initiatives.
4) Collaboration with Product/Service Managers, 15% Work closely with product/service managers to provide insights into business needs, enabling them to prioritize and develop plans for solutions that align with business strategies.
Position Type: Information Technology
Additional Information Northeastern University considers factors such as candidate work experience, education, and skills when extending an offer.
Benefits Package Northeastern has a comprehensive benefits package for eligible employees, including medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement, and commuting & transportation. Visit
https://hr.northeastern.edu/benefits/
for more information.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
Compensation Grade/Pay Type:
112S
Expected Hiring Range:
$97,550.00 - $141,443.75
With the pay range(s) shown above, the starting salary will depend on several factors, which may include your education, experience, location, knowledge and expertise, and skills as well as a pay comparison to similarly‑situated employees already in the role. Salary ranges are reviewed regularly and are subject to change.
Inferred Benefits
Medical insurance
Vision insurance
401(k)
Paid maternity leave
Paid paternity leave
Tuition assistance
#J-18808-Ljbffr
Base pay range $97,000.00/yr - $141,000.00/yr
About the Opportunity JOB SUMMARY
The Business Relationship Manager (BRM) serves as a pivotal partner and advisor to business units, focusing on aligning IT solutions with the university's strategic objectives to deliver maximum value. The BRM bridges the gap between business partners and technology solution providers, ensuring IT initiatives are closely aligned with business strategies.
The role requires flexibility in performing duties outside of the primary responsibilities to support evolving business needs. The ideal candidate must be adaptable and willing to take on additional tasks or projects as required, ensuring smooth operations across the organization. This may include stepping in to assist with cross‑functional teams, handling unexpected challenges, or contributing to initiatives that support business growth and success. A proactive mindset and the ability to pivot quickly are essential for thriving in this dynamic environment.
The role is hybrid and requires in‑office presence at least three days a week to facilitate collaboration and teamwork. Occasional availability outside of traditional working hours is required to address urgent business needs, including responding to security incidents, supporting software deployments, resolving software issues or system breaks, and addressing other critical operational requirements.
Applicants must be authorized to work in the United States. The University can’t sponsor work visas for this role now or in the future.
Minimum Qualifications
Analytical and Creative Thinking:
Strong analytical skills to critically evaluate information and contribute innovative ideas that add business value and enhance solution creation.
Stakeholder Management and Conflict Resolution:
Ability to manage stakeholder expectations, resolve conflicts, and influence decision‑making processes to align IT services with business needs.
Effective Communication:
Excellent communication skills to articulate IT capabilities and solutions to business constituents, ensuring they understand available services and self‑service options.
Broad Business and IT Perspective:
A comprehensive understanding of both business and IT landscapes, with the ability to bridge the gap and ensure alignment between the two.
Leadership and Mentorship:
Strong leadership skills to guide and mentor a team of BRMs, fostering a collaborative and strategic approach to relationship management.
Technical Knowledge and Orchestration:
Familiarity with technical areas such as risk management, architecture, and testing, with the ability to orchestrate the delivery of this knowledge to business areas.
Product Management Understanding:
Knowledge of product management concepts and the ability to collaborate effectively with product/service managers to align solutions with business needs.
Adaptability and Flexibility:
A flexible and adaptive style to navigate diverse organizational environments and evolving business needs, ensuring the delivery of optimal value.
Negotiation and Influence:
Strong negotiation skills to influence stakeholders and secure necessary resources and support for IT initiatives.
Emotional Intelligence:
High emotional intelligence to navigate complex interpersonal dynamics and build strong, trusting relationships with business partners.
Strategic Visioning:
Ability to develop and communicate a clear strategic vision that aligns IT initiatives with long‑term business goals.
Project Management Expertise:
Advanced project management skills to oversee complex IT projects, ensuring they are delivered on time, within scope, and on budget.
Cultural Awareness:
Sensitivity to cultural differences and the ability to work effectively in diverse, global environments.
Innovation and Creativity:
A strong inclination toward innovation, encouraging the exploration of new technologies and approaches to solve business challenges.
Crisis Management:
Ability to manage and resolve crises effectively, maintaining business continuity and minimizing impact on operations.
Networking and Relationship Building:
Proficiency in building and maintaining a network of contacts within the industry to stay informed about trends and opportunities.
Key Responsibilities and Accountabilities 1) Strategic Relationship Building, 40% Develop and nurture strong, strategic relationships with business partners to develop a comprehensive understanding of and help define objectives, strategies, and challenges. Serve as a trusted advisor and liaison between business units and IT.
2) Advisory Role in Technology Strategy, 30% Provide strategic advice to business partners on technology trends and opportunities, helping shape their technology strategy and ensuring alignment with IT service offerings and capabilities.
3) Promotion of Business Value, 15% Advocate for business projects and their value within the IT community, ensuring that IT leaders understand the strategic importance of these initiatives.
4) Collaboration with Product/Service Managers, 15% Work closely with product/service managers to provide insights into business needs, enabling them to prioritize and develop plans for solutions that align with business strategies.
Position Type: Information Technology
Additional Information Northeastern University considers factors such as candidate work experience, education, and skills when extending an offer.
Benefits Package Northeastern has a comprehensive benefits package for eligible employees, including medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement, and commuting & transportation. Visit
https://hr.northeastern.edu/benefits/
for more information.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
Compensation Grade/Pay Type:
112S
Expected Hiring Range:
$97,550.00 - $141,443.75
With the pay range(s) shown above, the starting salary will depend on several factors, which may include your education, experience, location, knowledge and expertise, and skills as well as a pay comparison to similarly‑situated employees already in the role. Salary ranges are reviewed regularly and are subject to change.
Inferred Benefits
Medical insurance
Vision insurance
401(k)
Paid maternity leave
Paid paternity leave
Tuition assistance
#J-18808-Ljbffr