Safran Defense & Space, Inc.
Field Application Engineer, Onboard & Testing 1
Safran Defense & Space, Inc., Costa Mesa, California, United States, 92626
Field Application Engineer, Onboard & Testing 1
4 days ago Be among the first 25 applicants
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About Our Mission
Join the forefront of innovation and make an impact at Safran Defense & Space, Inc.!
Location: Costa Mesa, CA.
Safran Defense & Space Inc. (Safran DSI), headquartered in Arlington, Va., is a leading U.S. aerospace company dedicated to supporting national defense and space missions. As a trusted partner to the U.S. armed forces, government agencies, and commercial sectors, Safran DSI delivers advanced technology solutions through its specialized business units: Assured PNT, Geospatial AI, Optronics, Space Solutions, and Testing & Telemetry. Safran DSI Testing & Telemetry offers state-of-the-art data acquisition systems, recorders, download stations, RF receivers and transmitters, and telemetry tracking antennas, ensuring reliable mission data management. Additionally, our airborne mission data management systems provide comprehensive solutions for collecting and analyzing mission-critical information. If you’re ready to join our mission and serve those who serve, Safran DSI is the perfect place for you to take your career to the next level. Make a real difference and be part of something extraordinary. Apply now and help us build the future of defense and space.
Position Profile
The Field Application Engineer (FAE) responsibilities include customer pre-sales and post-sales support for airborne Flight Test and Mission Instrumentation/ Recorders/Servers systems. The FAE will be responsible for customer support, training, and serve as a liaison with factory engineering development and other product support entities. The FAE will be responsible for remote and on-site pre- and post-sale product demonstrations, customer support, and supporting sales events such as trade shows.
Responsibilities
Install software and perform tests
Provide customer training
Write service minutes and test reports
Actively participate in a continuous improvement culture providing recommendations and implementing enhancements to current products, features, functions, and procedures
Coordinate development activities between customer, U.S. team and factory technical liaisons
Provide onsite and remote technical support including acceptance tests, installations, maintenance, repairs, and troubleshooting
What You’ll Need To Be Successful
Bachelor’s degree in Engineering or related discipline, or equivalent combination of education and work experience
5-10 years of relevant experience or equivalent combination of education and training
Must have extensive network experience and understanding of Ethernet networks, switches/routers, and protocols
Demonstrated skill and ability to analyze and develop innovative solutions to troubleshoot and solve complex problems
Ability to communicate effectively at all levels of the organization
Strong interpersonal communication skills, both verbal and written, with a proven ability to be assertive yet approachable delivering a positive customer service experience both internally and externally
Ability to work in a highly collaborative team working environment, as well as on a self-directed basis when required
Customer focused with a desire to do what is best for the customer
Proficient in Microsoft Office
Ideally, You’ll Also Have
Experience or willingness to learn about flight testing, flight recorders, telemetry systems, data acquisition systems, mission systems – servers & recorders
Experience with Mission Systems for flight data recording, data acquisition, and network file servers desired
Knowledge of mission/avionics video and data recorders/servers, embedded processors, firmware uploads
Experience in Aerospace/Defense
Familiarity with government sales, sales to prime contractors and/or aerospace industry
Due to multiple interactions with the teams located in France and Germany, knowledge of European cultures and/or languages would be a plus
Familiarity with working in an ITAR environment
Travel Up to 50% domestic and international
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
EOE/AA/M/F/Vets – US Protected Individual status required (US citizen, lawful permanent resident, asylee, refugee or temporary resident (as defined at 8 USC 1160(a).
#J-18808-Ljbffr
Get AI-powered advice on this job and more exclusive features.
About Our Mission
Join the forefront of innovation and make an impact at Safran Defense & Space, Inc.!
Location: Costa Mesa, CA.
Safran Defense & Space Inc. (Safran DSI), headquartered in Arlington, Va., is a leading U.S. aerospace company dedicated to supporting national defense and space missions. As a trusted partner to the U.S. armed forces, government agencies, and commercial sectors, Safran DSI delivers advanced technology solutions through its specialized business units: Assured PNT, Geospatial AI, Optronics, Space Solutions, and Testing & Telemetry. Safran DSI Testing & Telemetry offers state-of-the-art data acquisition systems, recorders, download stations, RF receivers and transmitters, and telemetry tracking antennas, ensuring reliable mission data management. Additionally, our airborne mission data management systems provide comprehensive solutions for collecting and analyzing mission-critical information. If you’re ready to join our mission and serve those who serve, Safran DSI is the perfect place for you to take your career to the next level. Make a real difference and be part of something extraordinary. Apply now and help us build the future of defense and space.
Position Profile
The Field Application Engineer (FAE) responsibilities include customer pre-sales and post-sales support for airborne Flight Test and Mission Instrumentation/ Recorders/Servers systems. The FAE will be responsible for customer support, training, and serve as a liaison with factory engineering development and other product support entities. The FAE will be responsible for remote and on-site pre- and post-sale product demonstrations, customer support, and supporting sales events such as trade shows.
Responsibilities
Install software and perform tests
Provide customer training
Write service minutes and test reports
Actively participate in a continuous improvement culture providing recommendations and implementing enhancements to current products, features, functions, and procedures
Coordinate development activities between customer, U.S. team and factory technical liaisons
Provide onsite and remote technical support including acceptance tests, installations, maintenance, repairs, and troubleshooting
What You’ll Need To Be Successful
Bachelor’s degree in Engineering or related discipline, or equivalent combination of education and work experience
5-10 years of relevant experience or equivalent combination of education and training
Must have extensive network experience and understanding of Ethernet networks, switches/routers, and protocols
Demonstrated skill and ability to analyze and develop innovative solutions to troubleshoot and solve complex problems
Ability to communicate effectively at all levels of the organization
Strong interpersonal communication skills, both verbal and written, with a proven ability to be assertive yet approachable delivering a positive customer service experience both internally and externally
Ability to work in a highly collaborative team working environment, as well as on a self-directed basis when required
Customer focused with a desire to do what is best for the customer
Proficient in Microsoft Office
Ideally, You’ll Also Have
Experience or willingness to learn about flight testing, flight recorders, telemetry systems, data acquisition systems, mission systems – servers & recorders
Experience with Mission Systems for flight data recording, data acquisition, and network file servers desired
Knowledge of mission/avionics video and data recorders/servers, embedded processors, firmware uploads
Experience in Aerospace/Defense
Familiarity with government sales, sales to prime contractors and/or aerospace industry
Due to multiple interactions with the teams located in France and Germany, knowledge of European cultures and/or languages would be a plus
Familiarity with working in an ITAR environment
Travel Up to 50% domestic and international
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
EOE/AA/M/F/Vets – US Protected Individual status required (US citizen, lawful permanent resident, asylee, refugee or temporary resident (as defined at 8 USC 1160(a).
#J-18808-Ljbffr