Jobs via Dice
Field Service Engineer (MS) - MD/DC
Jobs via Dice, Washington, District of Columbia, us, 20022
Environmental Conditions
Able to lift 40 lbs. without assistance. Adherence to all Good Manufacturing Practices (GMP) Safety Standards. Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs, etc.). Strong odors (chemical, lubricants, biological products, etc.). Will work with hazardous materials. Work Schedule
Standard (Mon-Fri) Job Description
When you join us at Thermo Fisher Scientific, you'll be part of an inquisitive team that shares your passion for exploration and discovery. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world. Division
Unity Lab Services, a part of Thermo Fisher Scientific, provides integrated solutions, instruments, and enterprise services to our customers. The Field Service Engineer is responsible for managing all aspects of field service support and customer relationship management including but not limited to installation, repair, preventative maintenance, and instrument qualification. How You Will Make an Impact
Field Service Engineers provide technical support and assistance, ensuring the efficient performance of equipment and systems. You will work directly with customers to address their needs, ensuring customer satisfaction and product efficiency. Key Responsibilities
Carry out installation, maintenance and training of Chromatography and Mass Spectrometry product in a professional, reliable, and customer‑orientated manner Responsibility for meeting customer SLA and internal KPI objectives Ensuring customer satisfaction in all aspects of services provided Share experience and standard approach of product services and applications with colleagues; contribute to knowledge base to allow continued improvement of work efficiency and effectiveness Assist the Commercial Team with technical information, training, and demonstrations Accurately document field service activities, including installation report and service work report, and submit timely through the required system Minimum Education & Experience
Bachelor's degree in analytical chemistry, chemical engineering, or equivalent Preferred hands‑on experience as a field service engineer or scientist/chemist in a lab setting supporting Chromatography (liquid/gas/ion) and Mass Spectrometry equipment systems at various customer labs 5+ years of experience with Chromatography (liquid/gas/ion) and Mass Spectrometry equipment systems, e.g. installation, preventative maintenance, fixing, operation, etc. Knowledge, Skills, Abilities
Analytical troubleshooting and problem‑solving abilities Interest in technology and IT trends Knowledge of electron microscopes is an advantage Physical Requirements / Work Environment
Must be available to travel on a daily basis and up to 50% overnight within territory (Maryland and D.C.) Able to lift 40 lbs. Able to stand for long periods of time Able to work overtime Valid Driver's License Required, and be able to travel into DOE, DOD, and National Laboratories Able to successfully pass federal background checks Benefits
We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward‑thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation! Compensation And Benefits
The hourly pay range estimated for this position based in District of Columbia is $40.06–$48.07. This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes: A choice of national medical and dental plans, and a national vision plan, including health incentive programs Employee assistance and family support programs, including commuter benefits and tuition reimbursement At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short‑ and long‑term disability in accordance with company policy Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount Location
District of Columbia, United States Seniority level
Mid‑Senior level Employment type
Full‑time Job function
Information Technology Industries
Software Development
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Able to lift 40 lbs. without assistance. Adherence to all Good Manufacturing Practices (GMP) Safety Standards. Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs, etc.). Strong odors (chemical, lubricants, biological products, etc.). Will work with hazardous materials. Work Schedule
Standard (Mon-Fri) Job Description
When you join us at Thermo Fisher Scientific, you'll be part of an inquisitive team that shares your passion for exploration and discovery. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world. Division
Unity Lab Services, a part of Thermo Fisher Scientific, provides integrated solutions, instruments, and enterprise services to our customers. The Field Service Engineer is responsible for managing all aspects of field service support and customer relationship management including but not limited to installation, repair, preventative maintenance, and instrument qualification. How You Will Make an Impact
Field Service Engineers provide technical support and assistance, ensuring the efficient performance of equipment and systems. You will work directly with customers to address their needs, ensuring customer satisfaction and product efficiency. Key Responsibilities
Carry out installation, maintenance and training of Chromatography and Mass Spectrometry product in a professional, reliable, and customer‑orientated manner Responsibility for meeting customer SLA and internal KPI objectives Ensuring customer satisfaction in all aspects of services provided Share experience and standard approach of product services and applications with colleagues; contribute to knowledge base to allow continued improvement of work efficiency and effectiveness Assist the Commercial Team with technical information, training, and demonstrations Accurately document field service activities, including installation report and service work report, and submit timely through the required system Minimum Education & Experience
Bachelor's degree in analytical chemistry, chemical engineering, or equivalent Preferred hands‑on experience as a field service engineer or scientist/chemist in a lab setting supporting Chromatography (liquid/gas/ion) and Mass Spectrometry equipment systems at various customer labs 5+ years of experience with Chromatography (liquid/gas/ion) and Mass Spectrometry equipment systems, e.g. installation, preventative maintenance, fixing, operation, etc. Knowledge, Skills, Abilities
Analytical troubleshooting and problem‑solving abilities Interest in technology and IT trends Knowledge of electron microscopes is an advantage Physical Requirements / Work Environment
Must be available to travel on a daily basis and up to 50% overnight within territory (Maryland and D.C.) Able to lift 40 lbs. Able to stand for long periods of time Able to work overtime Valid Driver's License Required, and be able to travel into DOE, DOD, and National Laboratories Able to successfully pass federal background checks Benefits
We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward‑thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation! Compensation And Benefits
The hourly pay range estimated for this position based in District of Columbia is $40.06–$48.07. This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes: A choice of national medical and dental plans, and a national vision plan, including health incentive programs Employee assistance and family support programs, including commuter benefits and tuition reimbursement At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short‑ and long‑term disability in accordance with company policy Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount Location
District of Columbia, United States Seniority level
Mid‑Senior level Employment type
Full‑time Job function
Information Technology Industries
Software Development
#J-18808-Ljbffr